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August 2025 by Harrison Blake
Great service.
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July 2025 by Chris
I am updating my review again was just there today and the boys especially Chris P was 100% quick and had fixed my e-bike and now it rides like it's brand new!! This is an awesome bike shop hands down they are friendly and very highly knowledgeable when it comes to bicycles or e-bikes!! If you ever need something fixed i would recommend Mystic Cycle Centre. Thank you again.
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July 2025 by Matt Auger
Camping at the Mystic KOA and had a broken spoke on a wheel. I brought it over to these guys on a Saturday afternoon and they were able to get it fixed while i waited. Super friendly service and extremely helpful, highly recommend the crew here for any service! Thanks guys!
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July 2025 by Carolyn M Freese
Cannot thank Chris P enough for his knowledge, patience, and kindness throughout my e-bike purchase. As a newbie, I knew nothing about e-bikes. Never once did Chris pressure me into a big buy. I felt like he assisted me with the Best Buy for me. Right from the sizing and power of the bike. I left feeling confident with my purchase.
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June 2025 by Lori Parker
My Devinci needed some serious maintenance. Dropped her off in February and Chris and his team meticulously went through everything and called with any additional concerns. During that time they loaned me another mountain bike so I could still ride. When I got her back beginning of May I was pleasantly surprised how she rode - just like new (to me)! They did an amazing job! Thanks guys! Hope to have her for a very long time! 🙂
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June 2025 by David Cochran
Good product selection, but don't expect any customer service unless they already know you. I was a first time customer today, but I don't think I'll go back. Not very welcoming or inclusive.
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May 2025 by Etta Gay Nelson
They are simply the best!! No need to go anywhere else!
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May 2025 by Marie Kalliney
I can't thank Mystic Cycle Centre enough! I came in fully expecting to leave my bike for weeks—or be told it wasn’t worth fixing. Instead, I asked if there was anything they could do on the spot, and they got right to work. In about 30 minutes, they fixed my brakes and gear shifter—issues I’d been ignoring for over 10 years. The bike actually works now. I took it for a ride that night for the first time in two years.
Great service, kind people, and so much faster than I expected. Highly recommend!!
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May 2025 by Vivid Vulpe
Excellent service and inventory. They have a more diverse inventory of bicycle hardware and accessories than many other smaller shops. Good selection of bikes.
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May 2025 by Bill M
Big thanks to Ryan, Mike, and Chris for hooking me up with a, new Trek Checkpoint! Love my new bike!
Liked the ‘no pressure’ sales and they helped find the right bike for me. They walked me through sizing and getting the right fit as well. Highly recommend!
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January 2025 by mike rush
Just picked up my Santa cruz blur today. Great shop Great people and customer service will gladly do business with them again.
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October 2024 by John Kritz
I bought several bikes from Mystic cycle love the service trucks bikes are awesome just drop the bike to get service there again
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September 2024 by Sasha Sashok
Worst experience on Santa Cruz bike.
They ruin such an existing purchase, but fortunately provided me with excuses for all the issues I bought this bike with( they really good with that).
Had to spent almost 2 weeks to sort out all the issues which added even more cost to it.
Such an expensive bike can’t be sold to customers in this condition( loose and not torqued crank shaft, dried sealant, unbalanced wheels, missing documentation on the app setup, jumpy brakes and staines from grease ) Unfortunately, I wasn’t experienced biker to spot all the issues right away.
So instead of enjoying nice rides with my kids I have to go from shop to shop to fix those issues ( couldn’t go to them, I live 130 miles away)
This is also put very bad impact on such a great brand as Santa Cruz, cos with all this issues bike would go bad very fast.
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September 2024 by Greg Terwilliger
A few weeks ago I purchased a new Santa Cruz mountain bike from Mystic Cycle Center online. I live about 3 hours away in NY. After receiving the bike I wasn't sure if I chose the right size and decided to take a ride and try the next size up. Chris Palmer (owner) introduced himself and spent a few hours with me. I was able to try a bigger bike and decided it was too much. So Chris made a few adjustments including changing the handlebar stem to the bike I purchased to give me some more room. Overall I am extremely pleased and so glad I made the trip out there!! Thanks again Chris for all your help. The bike is awesome!!
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August 2024 by Thomas Foley
Awesome local bike shop. Great customer service.
