-
January 2024 by Millie Mill
I've been with you guys for 2 years and I love the customer service in that store everyone is polite n respectful and very responsible with every job.
-
January 2024 by SPEZZA Coco Spezza
Worst service in New Britain. Very very bad service.My appointment was @ 3.00 pm. I went @ 2.45 pmThen they told me I have to stay another 2 hours.I have replaced all the tyres from them.On my way I had flat tyre. When I went they need 1 hour.For one tyre sensor replacement $120 first day.After one week they asked $250Firestone use very bad parts for brake routers & pads.I have done one time brake replacement from Firestone another branch .Noisy ,if I break Shaking the car.
-
January 2024 by Jenny Pooler
They are always good about servicing my Jeep for easy maintenance like oil changes and more difficult jobs like changing my fuel injectors. Always quick, polite, friendly and thorough. I’ll keep going back for all maintenance until my Jeep dies!
-
January 2024 by Leonard Rosenfield
Had a previously positive experience here with an unrelated issue and thought I would give them more business. I needed an oil change. Price was excellent and was able to choose the day and time I wanted. Was in and out in decent time. Very happy and easily would recommend.
-
January 2024 by Gordon Baker
I have nearly always found staff at Firestone New Britain to be thoughtful and helpful. I have nearly always been very satisfied with the work they have done. In addition, I have found them on a few occasions to go beyond what was asked at no extra cost. My most recent visit was estimated to require half an hour, but actually required substantially less, so I was not charged for the extra labor.
-
January 2024 by Paul Danielewicz
Everything went well. Easy to schedule appointment. Work done on time and done well (four wheel alignment). Service manager was competent, friendly, polite, and helpful. I would definitely come back and advise family and friends to do the same. Highly recommended!
-
December 2023 by Sharron Davis
Nice people.. fast service.. comparable prices. Thank you
-
November 2023 by fsu master
I do not recommend this chestnut street location to have work done at. Customer service is poor, work done had to be redone at another location, a OBD2 reader was stolen from my vehicle while work was being done. The store manager ray called me a liar when brought up and some suspicious footage caught on dashcam... go somewhere else.
-
October 2023 by L Ceci
My experience here was very positive. As soon as I walked I was greeted and asked how I was doing. I came in for an emissions test. I waited about 1/2 altogether. Not bad for a Saturday morning.
-
October 2023 by Amer Ica
My friend had an oil change at this location, they performed the “oil change” and did not put the cap back on as he was going to work on the highway, all his sensors were going ballistic, oil everywhere on the engine, he brought it back they said “I”m sorry”….really?! That could have been catastrophic, also I got new tires for my truck I called MULTIPLE times to see if it was ready not one person answered…years before that I needed a tire balance they said 2 days….I took it down the street 1 hour max..patheticServices: Tires
-
September 2023 by Evelyn Perez Cardona
2 hours for an oil change and I had an appointment which I even arrived 20 minutes earlywow the low grade customer service, rude and no updates as the place got fuller and fuller of people.Definitely needs some customer service in this location. Definitely not returning to this location. I was taken care of by Michael/Mike he looks very miserable and unhappy too bad or he was having a bad day but since that’s my impression of my experience I don’t need to go back hereService: Oil change
-
September 2023 by Audrey Fife
They took my car in pretty quickBit we just got it diagnosed and grabbed a list of partsThey charge 2x as much as buying from retail, but no surprise there.
-
September 2023 by Iralis Diaz
Great service.Grant has amazing customer service skills. He explains everything in detail and really provides what he can to help the client.Thank you Grant
-
September 2023 by Ty Ty
Firestone in Enfield Connecticut is not a good Firestone, they're liars. I brought 4 new tires they only balanced 2 tires. Told me I didn't need brakes but I did. Told me I needed an axle bit I didn't.
-
June 2023 by Bob Serra
Mike and Grant took great care to get me the tires I wanted and to get them installed in a timely manner.Very friendly and great service, I can't speak for all locations but the New Britain Firestone has earned my trust and my tire business.