NAPA Auto Parts is committed to providing quality auto parts with fast, safe, and easy service options for customers. The store offers in-store shopping, delivery, and curbside pickup to meet different needs. With over 6,000 stores and 16,000 AutoCare centers, NAPA serves the greater New Britain area, helping customers with cars, trucks, farm, and marine vehicles. Customers frequently praise the staff for their excellent service and friendliness. One reviewer highlighted the professionalism of a staff member who was on the phone but still assisted quickly and effectively, demonstrating a high level of customer care. Another customer shared a positive experience with a helpful employee who took the time to chat and find the right bulbs, showing genuine care and detailed attention. Many mention staff members like Jonathan, who go above and beyond to assist customers with technical questions and help find the right parts. The store itself is well-lit, easy to navigate, and has plenty of parking. Customers appreciate the higher quality of parts compared to other discount stores, noting better quality control and reliability. While prices have increased over the years, the overall service and helpful staff make NAPA a trusted choice for auto parts needs. The store’s motto, "Our Motor Never Quits™," reflects their dedication to customer satisfaction and ongoing support.
Had to get the snow essentials and thankfully they had everything on my list, salt, wiperfluid, gas can and gas treatment. Employees were fantastic 5/5.
March 2025
Been going to this store for many years. Never had any bad experiences. Employees always helpful. Thanks
December 2024
Very good automotive store with a lot of parts on hand. Prices are very competitive with good warranty.
