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May 2023 by Kenny Kraut
Damian & Jason went above and beyond for me. They were professional, personable and accommodating. I had a great experience. Thank you guys!Service: Body & Trim
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March 2023 by Virgen moyet
This is the worst place ever very irresponsible staff named Harry very rude over the phone,The female there very nice and very pleasant I talk with the person on charge and he dint care My car had a small dent it took almost 2 weeks. They call me and told me that they were going to do a final inspection then call me to pick up the car. I check my car and it was another dent . They keep the car for 2 more days .They return my car dirty and with marks of the tools that they used. Now the horn of my car is not working plus I heard a noise like the window was open. I don't recommend this place to no one.Service: Painting
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January 2023 by William DeVoid
Straight forward dales and trade in process. The guy who buffed/ polished the scratches in the used car I bought did a phenomenal job. Mark and Mario were a pleasure to work with
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January 2023 by Billy D.
Straight forward dales and trade in process. The guy who buffed/ polished the scratches in the used car I bought did a phenomenal job. Mark and Mario were a pleasure to work with
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November 2022 by Utpalendu Ghosh
Horrible service through Geico.Do not recommend this shop. They gave my car back incomplete and I am waiting on a part for more than four months now! ?
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August 2022 by Chuck
I could write a 3 or 4 paragraph review describing all the issues I had with Schaller Auto and my repairs but I will save you some time and just tell you this company is an unorganized mess with nothing but unhappy customers coming in and out the door. My repairs have been going on for almost 2 months and they are still not complete. If Geico recommends you use them for repairs, don't or you will regret it. There are a lot of reputable Auto body shops in CT and Schaller is not one of them.
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August 2022 by Dara Cooper
Damien and the staff here were extremely helpful and happy to help. My car was even ready earlier than planned. Damien even went out of his way, on his own, to help replace my rear light when it cracked, without a problem. I absolutely recommend this body shop and will definitely come back in the future.
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May 2022 by Joanne Civica
My car was ready before the original date they said would be ready. They called and kepted me informed on the progress of my car. People behind desk were very pleased and helpful. Car came out awsome. Looks like a new car again. Would definitely recommend Schaller to anyone.Services: Painting
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September 2021 by Mary Johnson
After my SUV was backed into, Geico arranged for repair at Schaller Body Shop and a rental vehicle from Enterprise. I must admit, I was nervous as this was my first time having to go through this. My SUV looks phenomenal. Everything went very smoothly and I was kept in the loop and updated throughout the entire process. I would recommend both Schaller Auto Body and Enterprise to others if in need of a great shop or rental. I also want to add how personable the ladies at the front desk were. Thank you so much, I am a completely satisfied customer.Service: Painting
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September 2021 by L Thomas
Geico made an appointment here for me to fix damage to my two driver-side doors after I got sideswiped on the highway. Geico arranged for a rental car for me, so someone from Enterprise right up the street came to Schaller with the car for me. The ladies at the front desk were pleasant to talk to and explained everything to me clearly.The front door of my damaged car had to be completely replaced, so it took 17 days. I can only assume it's because my model of car isn't made any more, even though it's only six years old. I did get a message maybe about nine days after I dropped the car off telling me that the car would be ready the next day, but the message was a mistake.When I got the car back, the new door looked just like it was the original part of the car. The scrapes on the rear door and the fender were fixed and painted perfectly. It looked like the car was never in an accident. They even cleaned the inside of the car. They cleaned my floor mats and wiped the dust off of everything. The only thing that I would have like better was a weekly update if a repair is going to take as long as mine did.Services: Painting
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September 2021 by Colin Curley
I was involved in an accident midway to my destination and my car was not drivable. Through GEICO AutoRepair XPress, I found Schaller Auto Body. Not being familiar with the area, I relied on reviews and wanted to be sure to post my own and gush about the quality of the repair work, their customer service, and their help through the entire process. First, they went out of their way to try to help me navigate the process with GEICO, and were proactive about getting my car off the tow lot - even more so than GEICO! They were very open and transparent about the repairs process, calling me to review my estimate and communicating clearly and promptly throughout the process. My car was completed on the scheduled release date, and the quality of the work was superb. Most of the front of my KIA Soul was replaced (including hood, grille, and bumper) and both looking at and driving my car, you would never guess it had been in an accident. The color matching was superb, and their inspection process was extremely thorough, ensuring that every detail of my car was repaired. The entire exterior was detailed and my car shined like it was brand new. If you're feeling nervous, as I was two states away while my car was being fixed, know you can trust Schaller!Services: Body & Trim
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September 2021 by Colin C.
I was involved in an accident midway to my destination and my car was not drivable. Through GEICO AutoRepair XPress, I found Schaller Auto Body. Not being familiar with the area, I relied on reviews and wanted to be sure to post my own and gush about the quality of the repair work, their customer service, and their help through the entire process. First, they went out of their way to try to help me navigate the process with GEICO, and were proactive about getting my car off the tow lot - even more so than GEICO! They were very open and transparent about the repairs process, calling me to review my estimate and communicating clearly and promptly throughout the process. My car was completed on the scheduled release date, and the quality of the work was superb. Most of the front of my KIA Soul was replaced (including hood, grille, and bumper) and both looking at and driving my car, you would never guess it had been in an accident. The color matching was superb, and their inspection process was extremely thorough, ensuring that every detail of my car was repaired. The entire exterior was detailed and my car shined like it was brand new. If you're feeling nervous, as I was two states away while my car was being fixed, know you can trust Schaller!
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July 2021 by Gabi Cerra
I came here to have my car bumper repaired after someone hit it in a parking lot. I went through geico and they recommended this place so I just went with it. Honestly the process was smooth, I made an appointment online, I brought my car and they inspected it, and had a rental there for me within 15 minutes. They sent text updates which were good at first but they ended up saying my car would be ready a certain day and it wasn’t ready until 4 days later. I wasn’t too bothered, I would rather them take their time on the work, but it added a bit of confusion. When I picked up my car, the work looked really good on the bumper and they had installed a new tail light for me. They also cleaned the car inside and out and it looked really great. The tail light they had given me had a bad brake light connection so I had to go back to get a new one, but they didn’t give me a single issue about it and replaced it for free. My only complaint is that one of the receptionists Carol is not always friendly, she gave me noticeable attitude and said that no guys were there to help me when I came back (for the third time since picking up my car) to just have the new tail light put in quickly. Sure enough, the other VERY KIND receptionist told her I was there bc the other one was bad, and then Carol “found” me a person to install it quickly. Overall, good work, smooth process, very nice employees for most partService: Painting
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July 2021 by Alex Santi
Great customer service Carol answered all the questions that I had on the repairs. She was very knowledgeable and very nice. Would recommend Schaller for anyone needing repair.
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June 2021 by Katie S.
My boyfriend brought his truck in which had been backed into. They told him it would take a while to start the services as they had to order parts. He asked them if they could not start any work on it until the parts come in because he uses it as a work truck. He goes there to pick it up, and the grill and bumper have been taken off and his truck is practically in pieces. The mechanics are nothing but rude when he questioned what happened.
