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November 2023 by E A
Go to the West Farms T-Mobile store or the Berlin tpke instead (corporate).Should've read the reviews before going. Another scam/fraud with the so called free accessories/watch only to see they put it as a contract. Manager did not come out to handle the embarrassment and remained in the office. His staff claimed he's busy then said he was leaving since he's not feeling well. Eventually the staff admitted to the lies and refunded the screen protector, case and watch but still charged a watch restocking fee despite being sealed in the box and within 24hrs of the fraud transaction.The employee was very rude and unprofessional. She cancelled the watch contract but out of spite and pettiness, she left the watch line on. She refused to give me back my original receipts but only after asking multiple times did another employee help give it back.I tried to get this resolved by the normal channels and give them a chance to do things right, only for her to double down on lies and childish behavior. Was all of that behavior worth it? Who knows.One email to corporate resolved all my issues. The restocking fee was reversed and applied as a credit, the watch line cancelled and was put in touch with a senior employee at T-Mobile.For those who run into a similar issue, call corporate and share your feedback on this authorized retailer (AR - third party). They are not a corporate store and it shows.You can also send your complaints to the president of T-Mobile's consumer group (Google his contact info) quick response without any headaches.His team is aware of these shady practices and I bet they would like to hear more.Go to the West Farms T-Mobile store or the Berlin tpke instead (corporate).
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November 2023 by Merl dyer Cole
Went to the store one of the guy there introduced me to Apple Watch and iPhone. He told me the iPhone was and the watch was free. It’s on T-Mobile if I upgrade my plan and when I check my bill a few days later, he sold me the phone , I did not plan to buy a phone because I already paid off iPhone, 13 pro manager told me I bought the phone and he’s not taking it back Call customer service and they told that they dont have any special on iPhone in store only on line before i put in my social before I signed the receipt I asked him over and over. Are you sure it’s free and he be said yes trust me, I’m gonna take care of you he lied as all the way soon as I pay off that phone I’m done with T-Mobile.
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June 2023 by ivette arroyo
I had a very good salesman who help me with everything and details with my phone I will referral this T-Mobile store good customer service
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May 2023 by Rossie Williams
Jesse T was very wonderful and helpful with helping me get all set up with some perks associated with my account. Very patient polite and provide exceptional customer service. I originally set up my account at the cottage Grove Rd Bloomfield location and they were not helpful at all and didn't even answer their phone they rushed me out cause it was almost closing time didn't provide a charger for my phone which should have been included and they just rushed my transaction without giving me the proper links etc. So I called the new Britain location and Jesse helped with all my issues. Great employee!
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January 2023 by carman123ism
Jesse T. He provided outstanding service and knowledge he saved me on my TV,fire stick. He went outside the box and figured it out. T- mobile is lucky to have you
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December 2022 by Stephanie Alvarez
Carlos was very pleasant and patient . He was very attentive to my needs and displayed great customer service ! Will definitely send customers his way . Highly recommended !
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November 2022 by Ricardo Lopez
The worst t-mobile store I've been to. We waited more than 2 hours to buy a cell phone, connect a line and when we entered the store there was only one customer and 5 employees. The person who attended us was a good person, but any questions we had she asked her colleagues to answer us. she was probably new and that's understandable. But she then went to serve another customer and left us aside. Seeing her busy, I asked another employee something, who responded with a bad attitude, situation that the manager witnessed and did not say or do anything. Truly the worst experience I've had and I've been a customer for several years.
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October 2022 by Luis Alberto
I came to this store today just to try to get a SIM card replacement,because my old SIM was like 10 years old and I was having some issues with it lately, after I explained this to the guy at the store he just tried to sellme a different account and services that I did not ask for, since mine is a prepaid one, then when I refused to changed my current plan or account, he just lied to me, telling me that he could not give a new SIM card because of that and that the system would not let him do it. I do not his name, but he looked darker Indian like type. So I did not believed him and end up going to a different t mobile store at the MeridenMall, the costumer service there was much better, and they gave me a new SIM card with no issues, much better costumer associate at the Meriden location.
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October 2022 by Yaya Pam
Mike was excellent, very helpful and was able to help us not only get a new phone, but also update and transfer all of the data as well.
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October 2022 by Ahmed Abdulkareem
I wish I can give zero star, the customer service was horrible two of the employees were unprofessional with very bad attitude with no reason especially girl name Luz for no reason I called customer service a complaint again her for unprofessional behavior without no reason. I don't recommend this location at all especially with those unprofessional employees.
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October 2022 by Veronica Velez
I had a great experience here.I had a complicated issue this past Sunday and decided to be attended here versus the call center. I’m glad I did!The associate was very attentive, patient, friendly, and solution oriented. She made the necessary calls in order to resolve my situation and they did.I am grateful for their service and I will be back for sure.
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October 2022 by Raven Soumpholphakdy
I came in this evening to purchase the iPhone 14 Pro. This was my first upgrade and first time visiting this location. I was amazed by Danaisha’s excellent customer service, thoroughness and communication. She clearly communicated important information and details required to complete the upgrade all while keeping a smile on her face. It’s team members like Danaisha that go above/beyond and affirm why I chose this brand. I will definitely be returning and recommending family/friends to this store location.
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September 2022 by Parker B.
worst T-mobile ever. do NOT come here they will charge things to your account with out your knowledge. I went in to open a new phone plan, guy told me I was getting apple care, screen protector case and charger for free. yes it was free that day with no money down but he failed to mention it was $130 onto my bill, also no, apple care was not free witch I knew was too good to be true.the lady he was training kept adding stuff and he would say " yea yea throw that on " my first price was 300 out the door then suddenly time to pay it was 325? because of the EXTRA items he added on I was also in this store for 4 hours just getting 1 KNEW PHONE this manager is a joke and do not come here they will play you and try to take all the money they can. I suggest the one on the Berlin turnpike IF YOU VALUE YOUR TIME AND WANT TO BE TREATED FAIRLY. DONT COME HERE
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August 2022 by Eugene Alan Young (Geno)
Customer service was abysmal. The attendant took their time coming to help us after we walked in. Also, they were very dismissive and seemed like they did not want to make the sale. So we left. T-Mobile might of had a new customer but we will never know because they hire staff that is not concerned with helping people get connected.
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August 2022 by Tru Tucker
Today both Mike and Jesse went over and beyond to help me with getting the best deal that fits our business needs. I’m very happy with the service they provided and highly recommend stopping in should you need help!!