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January 2024 by Deicy Urena
They didn't have phones
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September 2023 by Samuel Scott
⭐⭐⭐⭐⭐I had an incredibly positive experience with AT&T representative Joseph Kelly at the New Haven, CT location on Monday, September 18th. My phone suddenly encountered the dreaded "black screen of death," and it left me unable to log in to work, resulting in a day's worth of lost pay.Joseph, who happened to be the only representative on duty the next day, went above and beyond to address my concerns. Despite being the sole point of contact, he exhibited exceptional patience and professionalism throughout my visit. He dedicated his time and efforts to assist me, even working with me until closing time while still looking into the needs of other customers!!!!Joseph demonstrated remarkable multitasking skills by coordinating with other reps and reaching out to customer support. My phone was in a dire state, unable to receive or make calls, but Joseph's unwavering patience, persistence, and determination prevailed. Thanks to his outstanding customer service, I was able to regain functionality on my phone and return to work, all while other customer service representatives that day had given up, saying "there's nothing else we can do."I can't express my gratitude enough to Joseph. Even though I don't know him personally, his assistance was invaluable to me. Thank you, Joseph, for your dedication, professionalism, and outstanding customer service. You are a true asset to AT&T, and your efforts made a significant difference in my day.Sincerely,Samuel
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June 2023 by Tamara Clemon
I am fed up with AT&T a simple task has left me without use of my phone for 3 hours!
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June 2022 by B Z (zbq756)
SCAM HERE. They are trying their best to drain youe wallet. Refused to transfer my number from another carrier to ATT prepaid if I don't pay for their high value plan. But you can transfer when you order a new prepaid card online. First they said they can waive the activate fee when I wanted to choose the high value plan because I wanted my number transferred. But I finnally changed my mind for a cheaper prepaid plan and get a new number, they claimed the activiate fee cannot be waived anymore.
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April 2022 by patricia acevedo
This team is awesome. - Highly tecommend. Thorough and detailed.
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March 2022 by Samuel Marquez
I went in for an upgrade to my service & Chris handled my request quickly and professionally
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September 2021 by Sheng Yang Tan (Steve)
Helpful and knowledgeable store manager and staff who recommended relevant services I was looking for ? good service coverage
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September 2021 by Pete Romprey
Great service they realy worked to resolve my issue.
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August 2021 by Monica Clark
Carlos in New Haven downtown store has the most high quality customer service skills ever..Very humble, respectful. Excellent customer service thank you again for making my day so convenient.
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June 2021 by Kira Wizner | Merritt Bookstore
Thank you for your patience and excellent service!Trevon and Carlos (and one other woman whose name I did not see) were incredible. We had a few things to take care of, and while it took time, they were kind and patient and funny. Thank you so much.I asked if AT+T would send a survey of some sort, but decided a review would be good too, so, here it is!Edited to add: all these years I thought text messages just didn't back up, and I didn't even say anything about it, but Trevon checked my settings and asked me and then I realized I just hadn't been backing those up to the cloud. So thanks again!
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June 2021 by Maria Kochugaeva
I am very grateful to Jahne Cari who works in this store because I had not very common problem, and I was told that it's not possible to do. Jahne spent with me two hours(!!) being very supportive as an assistance and as a very kind human being. She was calling with me at online service, helping me with a lot of things to set up, and made it work! I am very grateful to her, and I think att&t store is very lucky to have such a professional representative!
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May 2021 by Jessica Santana
Carlos and Trevon did an amazing job taking care of me. They got me a great deal and worked with my husband and I to get us the perfect fit. Thanks guys!!
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April 2021 by Jason Lumpkin
Exceptional customer service and issue resolved.
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January 2021 by Travis Crocker
It's a friendly environment
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July 2020 by Terrence Mckee
This place is patient and accurate about there business they work for you thanks guys
