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August 2023 by Nick
I was surprised at how efficient and quick this budget rental car process was. I will use it again. They are located on the far end of the main terminal in the hallway. There was a quick pick-up for the keys and I was off. The drop-off was even easier.
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August 2023 by Dave Sullivan
First, the car worked beautifully. More importantly, I had an issue with my bill concerning wrong information I received from a Budget staff person about extending my reservation 19 hours. She stated that they would not be a charge. When I received my bill there was an additional $113.96. I called and Victor was understanding and quite helpful. He resolved my concern to my satisfaction. Great customer service!Dave Sullivan
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August 2023 by Kelvin Louis
Everything was straight forward. Gave us an upgrade too, which was perfect for our trip! Can only recommend!
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June 2023 by Jennifer Buchanan
Customer service was great! It was raining heavily when we arrived and an agent went out and pulled our vehicle up closer! Unexpected kindness goes a long way!
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May 2023 by Pat Haley
Great service at Union Station New Haven. I dealt with a # of staff from start to finish and everyone was professional, friendly, helpful and patient with ALL my questions. Great car too !
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May 2023 by Jay Din
My car rental at the New Haven Union Street train station Avis/budget car rental location was quick and easy. The employees were extremely friendly and efficient.
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February 2023 by Brown Sugar
Always been a satisfied customer. The manager & staff are very cordial and professional. I rent at least twice monthly when I come to CT and use the location (Union Station) all the time because I know I will get great service. A special prop for the manager who is very nice and professional.
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January 2023 by Balu Chinni
Beware of this rental location. I recommend to avoid this rental location completely. I had a car rental for a week. While coming back to return the car I had a flat tire. So I changed it with donut tire so that I can return the car. The budget representative at this location is refusing to take the car with donut tire. He wants the flat tire to be fixed by myself so that he will get back the car as how he gave me. I spoke with budget customer service and they told me I can return the car with donut tire for no additional charge. However the budget representative at this location is telling me that he will fix the flat tire at Firestone and will charge me for that repair.Also after taking the receipt I noticed that I got a sedan car (Nissan Sentra) for the charge of intermediate SUV.One more thing- my kid sat on the car with glittery dress and had some glittery on the car seat and he wants to charge $450 cleaning fee for very minor glitter on the car seat. (I did vacuum it and he was OK with it)I haven’t faced these issues with any of the car rental before. Please be aware of this Avis/Budget location. I strongly recommend to avoid this location for renting a car.
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December 2022 by Jane Caminis
The car rental wasn’t what I wanted but the staff was courteous and helpful. The car was clean and in good condition.
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December 2022 by Oliver Niebuhr
Friendly staff, conditions were well explained, short ways, easy to find and a good car for a really good price (Ford Explorer, 17.000 mi). I would always be willing to book with Budget again. Many thanks.
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September 2022 by Dwayne “MUB!!!” Bell
Beware of this Budget location. They will try and have you sign for the car without looking at it first saying trust them the car is fine! As an agent for the federal government I was surprised that they so blatantly used this tactic! Tried it with me but I demanded to see the vehicle first and of course multiple scratches, dents and other damage was noted! I also left my garage door opener in the car and the liar ALI told me it was not found! When my wife went back he suddenly had the opener and still refused to give it to her! I will never rent from them again and hope this review is a caveat emptor for anyone who may think of renting from this location! Budget is usually a good, dependable and honest company in my decades of dealing with them but this specific location at the New Haven train station is AWFUL!
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September 2022 by Frans Wackers
Budget is asking for this: The guy at the New Haven Union Station was unbelievably rude. He did not help me finding the rental car, because it rained hard, he did not want to get wet! Do not go there!
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August 2022 by Anne Guerrier
Folks, you're going to love this. I have been harassed for weeks by emails from Budget car rental in f... New Hampshire, USA, God knows why. I am French, I live in Paris, France, and I swear I never rented a car from this outlet, never had anything to do with Budget, or with New Hampshire, for that matter. I tried to tell them I wasn't the right recipient. There is no way to fix the site bug , apparently, no way these people will hear me. I keep getting mails about my rental. And now I 'm required to give a rating about my experience with Budget. Well, guess what? My short and limited experience with Budget car rental inspires me with a solid and enduring dislike and distrust of the brand. Write me off your customer list NOW please, or I'll come back to absolutely finish off your Google customer review list.
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August 2022 by Stephanie Licata
I cannot thank Ali enough. After picking a car up from another location and having a horrible experience, Ali saved the day. He treated me with kindness and was able to resolve my car situation. He went above and beyond to make sure I had a nice rental car for my road trip.
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August 2022 by Isabel Rooper
Truly, from the bottom of my heart, the worst rental car place I’ve ever been. Remarkably rude, cursing customer service reps. Didn’t end of up getting the car I needed and had booked for months. Do NOT book here.