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March 2024 by Donna Thompson
I had the most professional and attentive service recently after my park, unoccupied car was hit and totaled by a drunk driver. The entire staff, including Bennie, Bobbie, and Joe treated me like family. I didn't find out about the car accident until my car was missing from my street. I called the New Haven Police department , and I was referred to Catapano Autobody. I found out about details concerning the accident from Bobby and Bennie, and I was able to obtain a police report from them. I had yet to receive my copy from the police department.Also, Bobby and Bennie called me weekly regarding insurance, my obtaining my personal property from my vehicle,vand other procedures to get compensated from the driver's insurance company.I felt comfortablel dealing with Catapano Autobody because I was dealing with humans who actually cared. I highly recommend Catapano Autobody.
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June 2023 by Jenisse Louis
They steal out of cars and parts
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April 2023 by John Hawtin
Needed to get a fender changed after a minor accident. They were very quick in response time and were able to get the part in next day. The paint and repair came out perfectly and the quote price was exactly what it ended up costing. Worry free experience.Service: Body & Trim
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January 2023 by Key'Moni Hammond
The RUDEST mfers on the planet hands down . They talk to you like they talk to their children . If you tell them you have an issue with something they get defensive and aggressive IMMEDIATELY . I’ve witnessed it on multiple occasions and I will no longer make excuses for their horrible customers service . If you’re a female, do not deal with these men alone.
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August 2022 by Morpheus_ x
My bumper was completely destroyed. I don’t know what magic they put on it but it hasn’t fell off ever since. Definitely would go back for anything else that’s wrong with my car
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February 2022 by Craig Rabin
My parents had been involved in a major accident while in New Haven resulting in a few weeks in the hospital. It was up to me to deal with everything. Things were complicated since I live on the opposite side of the state. I spoke several times with "Benny" who was always nice and very accommodating. I made arrangements to go down and empty out the contents of the car since it was totaled. Once I paid the towing fee, I was let into the yard and could take pictures and clean out the car. Since the accident was the fault of the other driver, the shop was stuck waiting for their insurance company to claim the car. Bennie did call me do find out what was going on since the time was approaching the point where he could file the car as abandoned. Understanding that they are a business and need their money, I made a call to the lawyer and things got squared away. Through this whole ordeal, my father was concerned about saving his vanity plates that had been passed on to him from his father. I had planned on picking them up ( 120 mile round trip ) but Benny offered to mail them to me. I even offered to pay but he refused. Every time I dealt with Benny or Bobby, they had always been courteous and helpful. If they were local to me, I would not hesitate to use their services again.
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January 2022 by Craig R.
My parents had been involved in a major accident while in New Haven resulting in a few weeks in the hospital. It was up to me to deal with everything. Things were complicated since I live on the opposite side of the state. I spoke several times with "Benny" who was always nice and very accommodating. I made arrangements to go down and empty out the contents of the car since it was totaled. Once I paid the towing fee, I was let into the yard and could take pictures and clean out the car. Since the accident was the fault of the other driver, the shop was stuck waiting for their insurance company to claim the car. Bennie did call me do find out what was going on since the time was approaching the point where he could file the car as abandoned. Understanding that they are a business and need their money, I made a call to the lawyer and things got squared away. Through this whole ordeal, my father was concerned about saving his vanity plates that had been passed on to him from his father. I had planned on picking them up ( 120 mile round trip ) but Benny offered to mail them to me. I even offered to pay but he refused. Every time I dealt with Benny or Bobby, they had always been courteous and helpful. If they were local to me, I would not hesitate to use their services again.
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June 2021 by Richard S
Brought my 2018 Chevy here for an estimate after someone backed into my front end in a parking lot. It was a mess. Price was good so I had them do the work and they dealt with my insurance company directly. I later learned that the top of the radiator had a crack in the seam and they dealt with the adjuster directly for the extra payment. It looked like new when I got it back and you couldn’t tell it was damaged. It took an extra day to fix and they got me authorization for an extra day of rental car so while it was a huge hassle when that lady hit me, the process to get it fixed and back on the road was hassle free. If you read this, give my compliments to your paint guy. It looks greatServices: Body & Trim
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March 2021 by Cathy Muse
The Man was very nice!!!
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September 2020 by Sarah Wall
My car was stolen and destroyed and luckily was brought to Catapano’s. After going through a total nightmare with my insurance, they did everything they could to help me out and were very professional. The work on my car was done perfectly, it looks exactly like it did before it was stolen. More importantly they treated me so well and helped me out with finances since they knew my insurance was trying to (literally) scam me. If you want good honest work done, this is the place.
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January 2020 by Nicole E.
I use them for my small business in new haven if someone parks in our private lot. They have always been friendly and a very quick response time. I have a small narrow lot, and they come with a flatbed if I tell them to accommodate the tight space. I've always been happy with their services
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December 2019 by Stephen W.
My car keys were stolen and I had to have the car towed to a dealer to get new keys. Catapano, who was recommended by the New Haven police, responded very quickly to my phone order and got me and my car to the dealer in short order. The driver, who is one of the owners, was very efficient and friendly and I enjoyed every moment of the experience even though I was stressed out by my dire circumstances! Thanks to Catapano's prompt response I got my car back on the road in time to keep some important appointments later that day.
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September 2019 by Leah Wise
My car was towed during street cleaning in New Haven, which sucked, but the guy at the tow company was friendly, prompt, and surprisingly sympathetic. Not at all what I expected from a tow company.
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July 2019 by Alisa McClain
If I could give this place a negative score it still wouldn’t be enough. Rude, condescending, dispicable people in the office. Don’t bother calling unless you want to be called derogatory slurs by an inbred ape. Any good review on here was paid or is their own employee.
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April 2019 by Ernie Lee
My infiniti suv stopped in a busy street and we had to call them for towing service. After the towing, we found a damage in wheel - we were not sure where it came from. But Catapano took the full responsibility without any argument and replaced with a brand new wheel in two days. That was very professional and fast service! Thank you!