-
September 2023 by Nick Ramirez
Spent 20 minutes waiting to talk with a representative, only to be hung up on. And when I called again, they had no information about the promotions I had signed up for. I’m sticking to Chase from now on.
-
October 2022 by Donald rowe
I do not recommend this bank to anyone
-
May 2022 by Bill W.
I put my citizens bank credit card right in the shredder and that's just where it belongs totally useless no customer service
-
May 2022 by Bill F.
I put my citizens bank credit card right in the shredder and that's just where it belongs totally useless no customer service
-
April 2021 by Laura D.
Thank you to Alana the Branch Manager, who took the time to problem solve, and not just dismiss a customer's needs. I have banked with Citizens for a long time, after a awful and stressful visit she took the time to, still follow the rules, but make sure my banking needs were met, thank you.
-
December 2018 by Nkenge Hook
The staff at Citzen's Bank are very professional and kind. They are quick to assist you and even remember your name.
-
September 2018 by Kathryn McManus
Every evening when i go to the ATM its out of order. I go 5 nights a week. 2 nights the cash collecting portion is not available and the other nights the check portion is out of order. Whats the point in having an ATM if you can never use it?
-
April 2018 by Thayer Gregg
Who closes at 4pm?
-
August 2017 by Jim Edwards
I recently moved to New Haven and transferred my account to this bank. I have found them to be extremely friendly and helpful, actually the nicest interactions I have had with New Haven.
-
June 2017 by WorkingonMe2k
Parking is horrible and their is know drive up
-
December 2016 by Nathan Wei
Way better staff than Wells Fargo. Very patient!.
-
July 2016 by Chris Vigilante
This branch is extremely customer service oriented....they always make banking easy. Great Job!
-
May 2016 by Jim M.
wouldnt even give it a star rudest a****** ever calling my man and crap and hung up on me cause he couldnt help east haven branch fri nite at 500 he must of had abad day f him we all do nevr ever would i ever go to citizen bank ok man at citizen i wish i read reviews beforehand i wouldnt have even called them
-
November 2014 by Ron S.
Worst. Bank. Ever. They selectively provide information, maliciously apply account rules, and incompetently address customer service calls. Do not under any circumstances open an account here.
-
June 2009 by Tristan Robin B.
Worst customer relations and banking practices I've ever encountered. Some woman named "Holly" belongs on some Jerry Springer show - not as the assistant manager of a bank! Practices that are, no doubt, legal - but border on the unethical - are the regular here. Any other bank - NO BANK - is better than Citizens Bank on Church Street. Sometimes convenience is simply NOT worth the ineptness and lack of proper deportment in management.