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February 2024 by James Castro
My friend went in with a gift card and the rest in change. She was shorted and walked out with the extra $1 she gave for the complete order. The cashier stated that she didn't hand over enough money for a small coffee. So becare if you aren't just accepted as a person struggling. Becareful to only give them the correct change. Also they should know how to speak English instead of taking over the conversation and ruining someone's days.
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February 2024 by Shaina Dane crew
Don’t know if the person is new but I didn’t like the service.i placed my order for an ice coffee and before i can even tell what else I want she walked away to make my drink. I wasn’t done ordering. I got hash browns that were not fully cooked. When I went back inside she’s saying to her co worker “ I just made these” yea you did. Then as she’s making them she’s saying “ it’s half eaten” that’s why I came back inside because the middle was still frozen. Like bffr. Ppl don’t play about their food. If it were her she’d do the same.
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December 2023 by Jagadeesan Harikrishnan
Service is not friendly . Very
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December 2023 by Jessica
Thie following goes for all Dunkin Donuts so far, if I order a latte it is always so light and with very few sips for something that would normally cost almost $5. I never would pay that, I always use a coupon and it is still unsatisfactory. I ordered hash browns today also and the girl said hash browns only when I asked if it came with a latte, she was rude and impersonal but I finally figured out they were my hash browns, and they were cold and it was unsatisfying. I felt terrible having bought it, and wasting all that paper they use for their products, they should use recycled paper. I can't imagine paying $7 for that "meal" which it would be without a coupon. Dunkin Donuts sure makes a lot on those ridiculous lattes, all day long. The hash brown girl was rude burl I hope she gets part of the tip rather than people who might own the place. The guy at the register was friendly enough.
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May 2023 by Vincent L.
This is a counter-only Dunkin's located in a small room facing the main waiting hall here at New Haven Union Station. Given its location, it's conveniently open fairly early and fairly late, making it a dependable option for a cheap coffee, baked good, or snack before you jump aboard a train. Prices aren't terribly elevated compared to normal stand-alone Dunkin's outlets, and you can order ahead via the mobile app, which means that you can use all the discounts it offers.Note: the insipidly contrived stock images currently dominating this Yelp listing have been uploaded by Dunkin' Corporate and do not reflect this particular location - a violation of Yelp rules. Who wants to see bare, wrinkly hands and dirty fingernails shoving food or drink into their face? Do off-center, tackily slanted "action" shots add any value? Keep it classy and keep it focused on the food and drink with no distractions or gimmicks whatsoever.
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May 2023 by Daniel Hunter
I received different for then what I asked/ordered. My guys still made it to there best knowledge.
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May 2023 by Lizzie Ash
I simply asked for a toasted cinnamon rasin bagel with cream cheese. The bag felt warm so I assumed I had a nice TOASTED bagel so I can enjoy while I'm on the train on my way back home. The bag felt warm , but when I open it my bagel was not TOASTED at all with barley any cream cheese. I want to cry yes over food & something so simple because when you're pregnant, and you're craving something specific you want just that.. I never gotten a receipt after I paid for my items.. but if I did I definitely would be calling the store manager or corporate.. because next time give me what I order, and give the customers their receipt when you're done & my refresher drink I ordered with my bagel a mango pineapple I rate a -1.
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April 2023 by Sherri Yoder
Good for a train station stop. I got a bottled water and two chocolate donut holes. The service was fast and friendly.They offered breakfast sandwiches, coffee, and of course donuts.They had a good selection of donuts for the small size of the store. Two checkouts made the line go quickly.
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January 2023 by Captain Vergilius
I always have an issues with my orders in this location. The first issue - wrong work hours. They are not close after 6.00 pm as Dunkin app says. So I cannot place my mobile order because they didn’t update hours. The most of the workers absolutely do not understand how to scan coupons. Usually I get a coffee there with some free treats after applying my coupons. Today a lady scanned my coupon, I explained her that my coffee came with free sandwich. She didn’t apply my coupon correctly and did not give me my sandwich. When I asked her, she offered me to buy a coffee again. But she already scanned my coupon!! And I cannot use it twice. Very unprofessional and not clients oriented.
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October 2022 by D Johnson
Very tiny shop. Long line. Ordered an egg and cheese on a roll. Unfortunately, they didn't have salt or pepper. Don't know if that is a usual occurrence or a one-time thing but it made for a very bland sandwich.
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September 2022 by P Tomkil-Hickey
These people are slow as molasses. And when I got on the train to eat my sandwich, only one piece of bread was on the sandwich so my eggs and cheese were exposed.
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September 2022 by Madeline Mathers
Honestly baffled at how kind the people were. They literally served me with a smile. Being from Boston I go to my fair share of Dunkin’s but this is my favorite place ever.
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August 2022 by Baby Girl
Dunkin is not always my favorite place number one they are overpriced number two they're not the cleanest several of them that I've went to leave a lot to be desired as far as cleanliness and number three they never get your order correct.
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August 2022 by Alexis Martinez
Coffee was cold, I asked for hot. Manager and 3 team members moving slow no sense of urgency, like guys you have no drive thru. No has a smile on there face. Piercing on face bracelet's on store overall looks messy and I've been waiting for my hot coffee 4 sugars and almond milk for 10 mins. Remake. Not cool.
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July 2022 by Rob Sedeno
Terrible place never order at this dunkin donuts!!!!
