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March 2024 by Betsy Hull
The employees at this Valvoline are awesome - professional and personable. They are quick and thorough.
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March 2024 by David Hines
I waited nearly 90 minutes, with very little communication from them, before getting my oil changed. Overall the oil change was normal and quick, but the long wait, where I was stuck with cars behind me, was infuriating and I was kept out of the loop
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March 2024 by Brooke Smith
So convenient. I feel like I got really good service. Adrien gave me a lot of information so I knew what was good with my car. Thanks so much.
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December 2023 by Jackie Mendes
Awesome crew always respectful and courteous. I will always go there to get my oil changed. They are quick and fast
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October 2023 by Key to the Past Antique Center
The location at Woodbridge is amazing. Staff work in a great mood very positive and welcoming will definitely visit again.Service: Oil change
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September 2023 by K Lap
I was in the area working yesterday and my van was overdue for an oil change. I was in and out fairly quickly. The staff was friendly and understood my needs - get the oil change and get in and out quickly. Rob is a true professional with a great attitude.Bottom line... I am happy I chose to stop at this Valvoline to get my oil changed.Also, people who know, use Valvoline! Facts...Service: Oil change
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August 2023 by Chris Neff
In line 40 minutes still have not moved and the staff is standing around not doing anything to put traffic in right lane. Have seen 4 cars turn around and leave while these guys are drinking Gatorade. No manager apparently on staff. I have been a life long customer of vioc and this will be my last tripService: Oil change
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July 2023 by Chris N.
In line for 40 minutes no one has said anything or done anything to direct traffic to make the line fair. I have seen 5 cars turn around and leave
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May 2023 by Lisa Pjura
Stellar service by Shane and Rob at this super convenient location right off the Merritt Parkway! I’ve been there several times now and had to share my experience because they are so amazing! Everyone is so nice and welcoming and helpful. They helped me with oil change and also even to fix my undercarriage skid plate on my car! Great professional atmosphere and attention to detail and make you feel like you have known them forever! Vibe and energy on point! Suggested great things for improving the performance and longevity for my vehicle. I had them do some additional gas cleansing additive that was very cost effective and changed air filters. They care about your tires and over all well being and safety. This is my go to location in Connecticut now! Thanks everyone god bless!Services: Air & cabin filter replacement
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May 2023 by Michele Herman
Listen to what happened to us after a routine oil change at this Valvoline branch and decide for yourself if you want to subject yourself to this kind of service. We picked this dealership for our oil change because we trusted the Valvoline national brand. The staff here changed our oil on August 5, 2020 but the cap was not secured correctly so it fell off suddenly while my son was driving us on the freeway the next day. All the oil fell out, the warning lights were all flashing and chiming, and then our car seized completely and we had to be towed to a local garage. At first the Valvoline manager Troy came out and apologized for their negligence, then paid directly for replacing oil into the engine. Everyone applauded with relief when the car was able to start. But we were solemnly warned by the garage owner that even though the car started, the fact that it seized metal upon metal damaged the metal parts in a way that could lead to future engine failure. Troy also acknowledged this risk and Valvoline's responsibility to cover damage that might present in the future. To reassure us he gave us a "customer care" case number for the corporate Valvoline office, and when I called them later that day they were very supportive and reassuring that they would cover us for any future problems with the engine that may arise. Sounds good, right? So why am I saying not to use this dealership? Because 11,000 miles later our engine developed a banging noise called a "lower engine rod knock" and we were told it was no longer safe to drive our vehicle ever again because it could seize on the road again. But when we called Valvoline customer care to report the damage and ask for support they promptly CLOSED our case, informing us that we could not prove that the problem with our engine was in any way related to the initial engine seizure caused by the sudden loss of oil. We tried many times to discuss with them but they washed their hands of us completely. So there we were, without money to buy transportation to replace our car. The regional manager Dominic Torlish has continued to block us from any correspondence with Valvoline headquarters, and he is adamant that he will never pay a cent for the damages. I have never written a review like this before, and only decided to write this after a full 18 months of attempting in good faith to obtain coverage for our damages from Valvoline. Now we are writing because we don't want others to make the same mistake we did by thinking Valvoline stands by the quality of its product.Service: Oil change
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May 2023 by Michele H.
We picked this New Haven dealership for our oil change because we trusted the Valvoline national brand. The staff here changed our oil on August 5, 2020 but the cap was not secured correctly so it fell off suddenly while my son was driving us on the freeway the next day. All the oil fell out, the warning lights were all flashing and chiming, and then our car seized completely and we had to be towed to a local garage. At first the Valvoline manager Troy came out and apologized for their negligence, then paid directly for replacing oil into the engine. Everyone applauded with relief when the car was able to start. But we were solemnly warned by the garage owner that even though the car started, the fact that it seized metal upon metal damaged the metal parts in a way that could lead to future engine failure. Troy also acknowledged this risk and Valvoline's responsibility to cover damage that might present in the future. To reassure us he gave us a "customer care" case number for the corporate Valvoline office, and when I called them later that day they were very supportive and reassuring that they would cover us for any future problems with the engine that may arise. Sounds good, right? So why am I saying not to use this dealership? Because 11,000 miles later our engine developed a banging noise called a "lower engine rod knock" and we were told it was no longer safe to drive our vehicle ever again because it could seize on the road again. But when we called Valvoline customer care to report the damage and ask for support they promptly CLOSED our case, informing us that we could not prove that the problem with our engine was in any way related to the initial engine seizure caused by the sudden loss of oil. We tried many times to discuss with them but they washed their hands of us completely. So there we were, without money to buy transportation to replace our car. The regional manager Dominic Torlish has continued to block us from any correspondence with Valvoline headquarters, and he is adamant that he will never pay a cent for the damages.We only decided to share our experience publicly after a full 18 months of attempting in good faith to obtain coverage for our damages from Valvoline. Now we are writing because we don't want others to make the same mistake we did by thinking Valvoline stands by the quality of its product.
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April 2023 by Jean-Pierre Fletcher
Rip off. You wait in crazy bumper cart arrangement in parking lot until employee decides to play traffic cop. After 30 minute wait in line and in your car you pull in the garage as directed. I ask for best full synthetic oil and best filter and they place a sticker on your windshield to come back in 3 months or 3,000 miles. I wonder if I asked for the basic oil change I probably be B.S. to come back in 30 days or less. Spend over $100 and the dealer I usually go to is cheaper and suggest 5,000 or 6 months for the best oil change. I called and Valolines blames the MFG. Not themselves. RIP OFF ARTIST
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February 2023 by Gary A. James (Ninja_Unmatched)
They were quick actually & personable/friendly. Wasn't just a sit & be bored visit. I was in the area when going here today. I am inclined to wanna drive the distance in the future though when stuff is needed in future. *Thumbs up*
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February 2023 by Kevin Burwell
I came in having a not so great day Akeem and the team there were AMAZING!! They put my mind at ease with an issue with my truck. Did an outstanding job. I can not say enough about the professional gentleman I dealt with.Service: Oil change
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February 2023 by N'adom A
Great customer service. Rob is amazing with a great personality and professionalism. He took care of my vehicle quickly and efficiently.
