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January 2024 by Doug Clark
Last 3 times I went in this store including today, they blatantly get you to buy the most expensive option for the product/part you are looking for. Today it was antifreeze, the sales associate asked me make/model/year of my vehicle. He was trying to hand me the $27 option when went to grab the $14 option. He was disappointed and when I was cashing out, he said to another employee “first time it didn’t work today” BE WARE.
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January 2024 by Randy Gerovitz
I had a very good experience with the Advanced auto parts store in New London Connecticut. I had only nine minutes to purchase a battery charger before AutoZone closed. I went to the store and an employee locked the door as she saw me approaching the door. She walked away and would not Even look at me as I knocked on the door. Knowing that I did not have much time, I drove quickly to the Advanced Auto Parts Store that was nearby. The store employee happily greeted me. He said that his registers would shut down in two minutes at 9 PM. I grabbed a battery charger and he quickly rang it up for me. He was so polite and helpful with such a short amount of time to make my choice of charger. I now shop at Advanced Auto and no longer go to the AutoZone that I have been going to for years.
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November 2023 by Eric Crespo
Service: A+Prices: C
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November 2023 by sidojo54
Needed to order the part I needed which wouldn’t do even though I purchased part of it earlier. Wouldn’t do when my veh was apart sitting in driveway
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October 2023 by Shyenne Helmick
We came five minutes after open with our battery light on. Chris pleasantly helped us! He went above & beyond.
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September 2023 by Justin Trickett
Always polite and good service every time I've been there.
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August 2023 by Jessi
I picked up some windshield wiper blade replacements and went to change my blades in the parking lot… it did not go great, since I’ve never done it before. Elvin, who had given me my order in the store, saw me struggling and came to help! He was very patient and kind, and it absolutely made my day.
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July 2023 by Monique Cote
Really a great bunch of guys
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November 2022 by cassidy hall
Customer service wasn't consistent. Went up the road instead and was taken care of.
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October 2022 by James Turlis
So where do I begin, I had to wait til today Tuesday the 27th of sept to write this review do to the horrible horrible experience anger and anxiety i had at this advanced auto on sat sept 24th, this female manager was atrocious at customer service, i ordered a alternator for my vehicle online at the beginning of last week, come to find out my motor was actually blown on my car so i had no need for said alternator I never even opened the package it was shipped in from the factory my finger prints wernt even on it anywhere, so saturday sept 24th i brought it back to the store at 594 coleman street new london ct as i approached the counter an associate began to help me and said we have to wait for manager to get off phone to help, i said ok no problem out of know where she leans in and says we dont take alternators back, nowhere does it specifically say alternator on the non refundable items it generalizes electrical, however it does say that an associate can override policy and complete a refund especially the item was able to be put back on shelf to be sold as i said never opened original packaging, this horrible manager did not want to know anything she was not gonna let me return it, she stood behind that counter like she was judge and jury like she had the power to say nope not taking back, now we are talking about 327.00, i jad a heart attack a month ago im trying to get back on my feet then my car brakes i had no extra money i needed that 327.00 back to put towards rent which my landlord was kind enough to extend my due date, and this woman wasnt gonna help she did not even care, people dont know peoples stories how dare she stand behind that counter passing judgement on me i even asked if we can do a gift card or something she told me no, i left that store with my blood pressure thru roof shaking having anxiety, think how can someone have no heart to help another human being, thank goodness I called customer service and was able to get a refund on item, they sent me to another store so I didn’t have to face this non customer service woman , I will never set foot in this store again, so sad, so little humanity and compassion
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October 2022 by Dean Long III
Came into the store to get my alternator checked with the gauge, and there was nobody else in the store except the one employee. He said because he was in the store by himself and there was only 1 other employee in the back he did not want to leave the counter to to perform the test mind you I am the only customer in the store.Well, if there was one employee in back amd one at the counter, then he should have done his job right?
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September 2022 by David George (David George)
Everything I needed, helpful staff
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September 2022 by John S
They had my order ready and on time
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August 2022 by James Floyd Sr
Good place for auto parts..
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August 2022 by Randolph Santa Cruz
Dom,Tyrell,Tyrrell, the other guy are the best.
