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February 2024 by Linda Rubin
Good prices lots of stock big variety nice store.
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February 2024 by Kevin Clancy
Staff was short and not very help fullOne of the men working there had a chip on his shoulder. It was awful.It was like he was mad to cash ? you out
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February 2024 by Beth Huntley (BethyH)
They have an extensive array of tools at very good prices. This is a great store.
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January 2024 by Mari
Very friendly staff.
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January 2024 by Kevin
Excellent staff and tool selection ?
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January 2024 by Donald Weaver
Great customer service in store and over the phone. Excellent availability of products.
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January 2024 by Patricia Todd
I asked a friend to stop by New London store and pick up a T15 torx wrench. she called me and told me how awful the service was and I told her to get out of there. this was her text to me "I truly never met a more incompetent manager of a store that had no enthusiasm to help his customer and not make them wait a good 10 minutes to get the F out of his office. And then basically tell the customer he has no clue and that you're out of luck. And I even showed him online with a T 15 talk wrench was in said that it was in stock in New London at Harbor freight". this was 11am on January 4, 2024. I went back at 6pm. found the item but decided to see how I would be treated. went to the register and was told torque wrench isle 4. not what i need. "we call them star screw drivers". isle 6. nowhere on the set did it say "STAR SCREWDRIVER". very demeaning. asked him what time he came in . reply "I've been here 7 years". not what i asked. eventually got a straight answer 1pm. trying to figure out if it was one or two rude people that day. hit the jackpot - 2 different people were totally unprofessional. I walked out without the T15 and said I would find it elsewhere. I thought at first they just had no respect for women but after talking to other people it appears they just like humiliating their customers. I went to Johnson's Hardware in Groton. amazing service. "People often make that mistake between torque and torx wrench. is this what you need?" even found me a tool to magnetize the Torx wrench. will never step foot in New London Harbor Freight again. minus 5 stars for service. plus 5 for rudeness.
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January 2024 by William Mongillo Sr.
Good Selection of tools , I specifically look for tools MADE IN USA , Some are available , just need to look for them. as They are the highest quality. Right along with german tools
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December 2023 by Ed G
There are only certain items that I purchase here. I'm mostly satisfied with everything. Sometimes you'll have to wait for a cashier.
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December 2023 by Sidney Olle Jr.
For all the tools I need I go first to Harbor Freight and if they don't have it then I'll try another store!
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October 2023 by Nikolus Rocha
I Love this harbor freight location! it always has easy access to parking, and is well stocked. Staff is super friendly and always available to help. Great deals on good tools
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August 2023 by Mike R
I have always liked harbor freight affordable tools and supplies but recently disappointed with their decision to no longer carry large rolls of DA sandpaper at fair price for auto body. Now you must purchase small amounts of DA sandpaper in a box of 5 pcs instead of rolls with 100 sheets makes sandpaper five times more expensive which means they lose my business for sandpaper and leads to me not buying other products while at store for DA paper BIG MISTAKE Harbor freight less traffic means less sales Now I Buy online elsewhere
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August 2023 by Kim DeVirgilio
Disappointed in the New London store. Walked in at 730 when they close at 8. My husband had a few questions about a large tool box. The lady walked away complaining about how dare people come in at the end of the nightand wanting to ask questions. No problem maybe Norwich will be ok to answer questions during business hours.
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August 2023 by Charles
Nice large store. Very well stocked and very nice people. Prices here are great and the products of decent quality.
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July 2023 by Jr. Smith
I bought a generator from the New London store that got stolen sometime that night. Luckily, I bought the Protection Plan. I showed them my receipt and emailed them a statement made to the police which included the case number and the officer's name and badge number. They replaced my generator immediately. What more do i need to say about this company's professionalism and customer service.
