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March 2024 by Michelle Kappelman
The place is clean, they work quickly and efficiently and the customer services excellent ??
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February 2024 by James Verry
Great experience start to finish
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February 2024 by shawntreece ware
Amazing people. Very kind and super helpful!They know what they are doing. And they take their time to fix the issues with your car.
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February 2024 by Don ONeill
I made an appointment today at 3pm for my elderly father-in-laws Toyota Camry, with a $40 coupon for a synthetic oil change and tire rotation. At check in, the service representative mentioned that the coupon could not be used and informed me the price would be $96. I was not offered a valid reason why the coupon was not redeemable. My 91 year old father-in-law has used your garage many times in the past. This visit was a disappointment, to him and me, indeed. I took a $44 coupon for a synthetic oil change and tire rotation to Walmart immediately leaving your garage and it was completed with 45 minutes. Coupon was redeemed without any issues. I am simply informing your business of this issue so that, perhaps, any customers in the future do not experience this frustration. Best personal regards.
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February 2024 by Tristan McKenna
I dropped my car off at about 2pm with a clunking noise from the front end and the person at the counter agreed that they would take a look by end of day or first thing the next morning. I had to call at 3pm the next day to find out that no real issue was found and no charge for the look. I still had the front end noise when I left.I am happy that there was no charge as I proceeded to figure this problem out on my day off. Five minutes with the tires off I found that my sway bar links were damaged and needed to be replaced, one of which had to be cut off due to rust.I am thankful for leaving me the motivation to finally buy the lo-pro jack, jack stands, and Sawzall that I've wanted for a while. $60 in parts and less than an hour of actual labor and the job was done.Please be more thorough next time and not pass up business.
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February 2024 by Daniel
Excellent service great people.
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January 2024 by John Wendelin
New from out of state for a CT emissions test. The Monro personnel were professional, knowledgeable, friendly & courteous. I would go see them again.
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January 2024 by Iden Dawson
Dan has been a enormous help for over 2 yrs now
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December 2023 by Doug Parkhurst
Ray and company have been taking top notch care of our cars for years. Competent, ethical, and accommodating. I recommend them to anyone in the area.
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December 2023 by Dawn Stone
The mechanics at Monroe Tire in New London are Fabulous! I will continue to go there for all my auto needs
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December 2023 by Thomas Pinkowish
Great service from start to finish.-Phone call appt quick and easy.-They took my car in immediately.- Installed my after market exhaust system perfectly.- Even had to customize it because the after market connection was off a bit.- Updated me throughout the process while I waited.- Very reasonable charge for a professional job.While I was there I watched the manager work with 3 other people and they all received the same care and service.And all this on a Sunday when no one else is open!Thanks for being there when I needed it.HIGHLY RECOMMEND!
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December 2023 by Eunice Reinhold
Tried to charge me $800 for a battery replacement for a BMW. Mind you battery is in the trunk, so labor was going to cost their “standard” hourly rate of $170, which they have posted on a big sign in the front. The kicker was when they tried to charge me 2x the normal cost for the battery. Saved myself $500 by avoiding this place. My late dad owned a small independent auto repair shop for 30 years. He would never charge so much.
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December 2023 by kody sprague
Had amazing service, I had a last minute emergency and Daniel was able to help me out even though it was closing. Will be doing my business with them from here on out.
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October 2023 by Halsey Geraghty
Super fast service, very honest and will explain everything in detail to you. I had no idea it was more than a muffler service center. Highly recommend
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October 2023 by Dave N
Got new struts installed. They lied about doing an alignment I requested but still charged me $95.00. When I asked for the alignment printout - girl at desk said "sorry, we're out of toner".... Thieves & SCUMBAGS
