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June 2023 by Liz Lee
I would never use this company ever again. They were very rude and inconsiderate. And when I called to find out about our items and that stuff had been missing and And stolen and stuff was broken and missing. They actually told me that they took an inventory of our stuff when it arrived and that stuff was damaged and broken. But they said that they have to notify the client about damaged items.
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June 2023 by Google user
I would never use this company ever again. They were very rude and inconsiderate. And when I called to find out about our items and that stuff had been missing and And stolen and stuff was broken and missing. They actually told me that they took an inventory of our stuff when it arrived and that stuff was damaged and broken. But they said that they have to notify the client about damaged items.
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January 2023 by Doug Galullo
They were prompt and courteous. The price they quoted to me was accurate. Overall it was a good experience. I would use them again and recommend them.
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November 2022 by andrea sylvia
Used Rogovin to move my apartment and car from Rhode Island to Minneapolis. Overall, great experience. Pricing was fair and the guys were respectful, efficient and responisble with all my things. My only complaint was with the drop off of my car. My company was accepting my vehicle becuase it arrived before I did (quick service!) however the driver didn't speak English which led to a pretty difficult drop off. Other than that, would recommend!
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November 2022 by Raphaela Francis
There were a few things minor glass items missing from our shipment that i think may have broken during transit so I could give a five star rating. They were however very professional and the gentleman movers and driver were very pleasant. Their company quote was the most inexpensive of three I recieved during my search for movers and so we chose them. I would say it was a good valuable choice.
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October 2022 by Jay Graves
We had a very smooth move with Rogovin movers. Very easy process. Pickup was very efficient in CT and delivery 5 days later in SC with everything arriving in good condition. Staff was very responsive when we had to change the date of move. Would highly recommend.
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September 2022 by Robert K
Rogovin Moving and Storage helped pack, mostly fragile items, clothes and tools. They then loaded our goods and moved us interstate. Crew and owner were polite and took time to listen and respond to requests. Packers were efficient and accommodated a few challenges to get all our goods ready to load. Loaders were efficient and made sure everything was handled. Goods were handled well. We had only a few very minor breaks or abrasions that we have handled. This out of many many items. We are glad we chose them for our move.
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July 2022 by Nancy Combs
I was by in a gas station in Providence RI when two movers from Rogovin saw that I had a flat tire on my rental car. I was supposed to be at the airport in an hour and the rental car company was sending service people in 3 hours! Well, the Rogovin men knocked on my window and offered to change the tire. They had to remove 6 small and large suitcases in order to get the spare tire out. It was SO kind of them to stop and help and it enabled me to get to the airport. I truly don't know what I would have done without them. I've never hired them for moving but I do know the company has two very decent movers.
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April 2022 by N S.
Appointment for in-house moving estimate was confirmed two weeks ago through Allied Van Lines, the company just never showed up. No communication at all - when I called, they claimed they thought it was a virtual appointment, but they never contacted me to set up anything virtually. Definitely not using it for moving internationally!
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February 2022 by William DeCourcey
Move went fine, guys did what they were hired to do. Was reorganizing the day after they had moved all our furniture and came to find out about $500 of cash that was in one of my filling cabinets was gone. Was very disappointed that nothing could be done by one of the three movers or the owner to find out who had taken the money, but would never use them again unfortunately.
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February 2022 by Raemitize Cheryl
I can not recommend this company at all. I have many items that has gone "missing" I also had items that was water damaged! The driver that met me at the final destination, told me and showed me the warehouse papers and comments he made. My stuff was just not taken care of, he noted the water damage there, alot of damage to my boxes. Bowflex weights stolen! My entire box of can food/dried food items, gone! Box that had sentimental items/collectibles gone! (No, it was not labeled as such in fear of this happening, but my boxes were opened and retaped) infact there was a wardrobe box that I never packed in my stuff and to my suprise was filled from where they had either destroyed boxes beyond repair/torn etc and just dumped into this box and due to lack of care, items was broken! I will never use a mover such as this again! PODS is the way to go, you pack and load or you can hire, once that door is closed NO-ONE touches your stuff until it is unloaded by you or the people you hire to do so! And you are on site!!! I only got $400+ back for that was damaged/lost and stolen! That is not even close to what we lost!
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October 2021 by Michelle Zubee
Great experience from start to finish!!
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September 2021 by Wayne Casper
Unresponsive and low balls the quotes. Then once they have your items they tell you the price is higher because the weight is greater. AVOID THEM AT ALL COSTS!
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September 2021 by Jennifer N
Stay away from Rogovin. I had a small move but it was a NIGHTMARE, I had so many issues - lack of communication, screwed up weights, paid more than I should have. They're professional up until you make a payment and sign paperwork. After that they don't really care about customer experience / if you are screwed over.Rogovin movers were scheduled to pick my items in the morning, but decided to pick up another order and not inform me of the change. I ended up calling to see where they were and waited until late that day for them to get my items.Additionally they really screwed up the move weight, it was 200+ lbs over the estimated quote (which we hedged a higher weight to be safe). I had to call and push for them to take a look at this issue because they probably didn't care. Ended up realizing that they weighed with an additional guy/mover on the truck so I paid more because they screwed up. I understand there are issues that may arise but they did not communicate with me at all or try to resolve the issue, it was my issue to fix apparently. Then I kept having to follow-up about a refund because they didn't seem to care.
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June 2021 by Anne Roy
Apartment made it very difficult for movers to perform work-therefore truck was emptied rapidly without any furniture being put together-just unwrapped from padding. Pictures and mirrors left in cardboard cartons---boxes piled into apt because apt management rushing movers to only use freight elevator for 3 hrs--we did NOT receive services (WHICH WE PAID FOR ) if movers had been allowed time to do them. I do think as the move was completed without many services done, much of clean up of boxes etc was left to us, we should be credited back some of the cost. Movers were very hard workers--we really appreciated them! BUT Rogovin has charged for services which were not performed, as movers had to leave, so were gone by 1 pm. They did the best they could with the incredible constraints placed on them by the apt regulations.
