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August 2023 by Dan Thole
They were very accommodating
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November 2022 by loretta butler
Very friendly
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October 2021 by S Devine
Staff was nice and helpful. Office was dark and messy. Truck was 117k miles but clean. Failed to advise me that for the truck I was renting, I would have to turn off the tow/haul feature every time the engine was started. This setting comes on automatically on start up. Halfway through our move, the check engine light came on and the truck started behaving erratically and getting stuck in gears. It was very scary. Thankfully I got the truck back safely, but had to rent a different truck the following day to finish our move. I hope this review helps someone else avoid the same mistake. I highly recommend the Penske in groton!
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July 2021 by Jen G.
Crooks! I was given a van that had less gas than I was told and more miles already on it. They're clever with the scam, you sign the paper work in the store and don't see the actual gas tank or mileage until you're in the van. I was scammed a defrauded and charged for twice as much mileage than I actually used.
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October 2020 by Stephanie Celifie
I wish there was a flat rate when your not going far. Like home depot has $20 for an hour
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February 2020 by Lou's Moving Cleaning, and Handyman Service's
Always have what you need and the Owner, she's the best, and will work with you, always a pleasure
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November 2019 by Bruce Gerfin
Not much parking. Efficient enough transactions. VERY clean vehicle! Drove nicely. Dropoff went quickly.
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August 2019 by Dana B.
Very poor service. I made an appointment 2 weeks prior for a tow harness installation. I dropped my car off promptly at 9am. I was busy today and realized I hadn't gotten a call. Was placed on hold and referred to 2 different people. Finally, a person says-"oh we are sorry, the guy who was going to do it today never came in. He was going to come in midday after not making it in the morning." I was astounded that no one called me. I immediately retrieved my car which indeed hadn't moved since I dropped it off. How on earth could no one have told me about this after I made an appointment 2 weeks in advance? Be warned, just because you have an appointment doesn't mean they will work on your vehicle. 1 star as I previously rented a UHaul with. I issued at all. That part is decent, just don't get work done there!!
