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February 2024 by Dora Soropoulos
Older man came out from the back after I waited and called out and was obnoxiously rude! I had questions about ordering a cake and he only made snide remarks without answering my questions. He told me to just pick a cake from the case and put it in my freezer. Thanks to the internet I was able to get the recipe for the crunchies and made my daughter’s birthday cake myself!!!!
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November 2023 by Riley Emmerson
The owner was polite the service was fast and the building was clean. Definitely coming back again.
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September 2023 by Kaitlyn R
If i could give 0 stars i would. My fiance and i went here and purchased 2 soft served icecreams. Not only did the owner act like we were wasting his time even though we knew exactly what we wanted, took my fiances order just fine and when it came to mine it was almost as if he disregarded that i was there completely. We go to pay and not having ever been to this Carvel, we were unaware of their outrageous $15 minimum on a credit card, our order has come to $12.. The owner made a huge scene and tapped on the paper which stated $15 minimum which we hadn't seen. I appologized and he still did the transaction but made it known to the entire store that "next time i better bring him cash to pay for my ice cream instead". Sorry, there wont be a next time, i will never support a business whose owner is as rude and condescending as Albert is. Avoid this Carvel as if your life depends on it!
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September 2023 by George K
I've always loved Carvel.
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August 2023 by Sean bohdan
Showed up at 845. Was closed said they shut down at 930
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August 2023 by Diana Cincogrono
Owner is RUDE. First I order and he shakes his head and corrects my order. Then I see a sign after the fact that he only accepts credit cards for over $15 and proceeds to point to the sign. He reluctantly took my card but hey, maybe put the sign on the door so we see it before we’ve ordered and not after we have our ice cream. I mean not that many people carry cash these days!! This was my 2nd time here and I had a bad experience the last time too. Never going here again.
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June 2023 by Roa Bargoti
I want there with my kids for a ice cream treat,but the way of the ice cream seller was not welcoming and was frowned
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May 2023 by Tessa_lee_k
Owner man is extremely rude, told me I couldn’t have toppings on the scoop ice cream only the soft serve, like what? Not to mention the extreme attitude. Worst carvel ever. Don’t waste your time coming here.
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May 2023 by Angelo Kerbe
The guy who works there is extremely rude, got mad at me for not having cash and only having a credit card to pay with. Asked me if I had cash, I politely declined and goes “of course not”
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May 2023 by c roy
This Carvel is better than the one in Danbury, but I'm not sure if that says too much because that one is trash. This Carvel services up all the classic Carvel streak in a throw back looking building, which I enjoy. Services is always great.
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May 2023 by Chris Bryant
So glad I finally visited this Carvel. I haven’t had their ice cream since I was a kid, and one taste brought me right back.A cute little place with lots of variety considering the size (pre-made items like cakes — which are made on premises — and a variety of hard of soft ice creams, sundaes and shakes.The cherry on top (pun intended) was the gentleman working behind the counter. Friendly, dropping jokes and cracking us up while taking our orders, answering our questions and serving us.Can’t wait to go back!
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April 2023 by Amelia P.
Wellllll the owner was condescending and not very kind, the other employee was nice so she gets a star. But the hours weren't correct and so when we showed up the precious time they were closed...even though everywhere else stated they were open.
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March 2023 by Scott Ginger Sheldon
soft serve too soft, immediately melted. hard ice cream old, gritty and i threw out. So dissapointed ✔️✅️☑️ indicates i won't be back or recommending.
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March 2023 by Darren H.
The rudest man in New Milford. I have been in there multiple times and have tried to overlook the condescending attitude of the owner. I just couldn't bear it any longer and will never go back.
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January 2023 by rolando lopeee
Nasty attitude. I only go back because my elderly mom loves the ice cream.
