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March 2024 by Bill S.
Yawn ... another Home Depot. We haven;t been to this one before, and we came away thinking we needn't bother again. The store seems reasonably well stocked, as per most Home Depots, but we were looking for appliances (specifically a refrigerator) and meandered back to that section of the store. Lots of fridges, of course, but not a whole lot of variety among them, so we needed some help. Good luck with that. We know there are staff shortages everywhere, but we looked .. and looked ... and couldn't find anyone nearby. Or even far away. One staffer we approached in another department appeared to drift away from us quickly. Dunno. Didn't think we looked scary. But apparently we didn't look much like customers either. So we don't plan on returning. We made a photo, but not much purpose in showing the front of the building. It looks like a Home Depot.
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June 2023 by Judy C.
Don't buy appliances here, even small ones like microwaves. Customer service guy is rude and tells you it doesn't bother him that you won't buy from them again. Return policy is 30 days so hope what you do get lasts longer than a few months because they won't try to help you out. And forget trying to contact a manager.........zero stars if I could
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March 2023 by Sean M.
I have had good experience with the contractors working with Home Depot - we had a kitchen installed and several rugs. I went to the New Milford store Saturday morning looking for a hot water heater. We spoke with associate "Phil" he took our information and told us to expect later that day to schedule. No call Saturday. I looked at the paperwork and my phone number is wrong. Look at the website call general HD number - spoke with "Marcia" she had no record of any of my names or numbers or information in the system. Return to the store on Sunday and after a while searching for the account we decide to start the process all over. We dealt with Mark Anderson - he was very professional and helpful. We get a call Sunday afternoon and schedule a time for between 10-2 on Monday. Circumstances changed and later on Sunday afternoon I call and text all the numbers that I have to try and change the appointment. Monday morning I call and someone answers - we cancel the appointment for Monday and move it to Tuesday between 10-2. I TAKE TUESDAY OFF from work to be home for the appointment - around 1 o'clock I call and leave a message. At 315 the plumber calls and says they were held up at another call and need to reschedule. I understand that things come up and jobs run over time etc... but NO CALL NO SHOW is unacceptable . Try to reschedule and the only time they are available are 10-2 on weekdays. No flexibility despite the fact that they missed the first appointment. I return to the store and speak with Aaron. I explain the situation and he gets in touch with the plumber - Aaron tells me I have two options - pay a $250 to make it an emergency call or wait until Saturday. At this point I decided to take my business elsewhere. The lack of any type of flexibility from plumber and his complete lack of professionalism made it impossible for me to make this purchase.
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March 2023 by Joni A.
over the last few years I have unfortunately stopped going less and less and after the last few weeks I am pretty much done need gutters 16 ft 1st time we went it said they had 9 got there and they had 5 all damaged so badly no one would want to use them there was even holes in them. We checked today said they had 16 nope we got there and it was the same ones that were badly damaged from before we asked if they had more and why were they leaving these here they said we could order them or go somewhere else if we wanted those they would give us a slight discount. What? You shouldn't be selling this stuff period. The fact that Home Depot is Leaving Badly Damaged material out for sale and not bothering to restock because they technically still have product is insane I guess your not making enough money off of your product markups on us consumers that you need to sell crap before we can actually get you to stock products worth $28 a piece so yeah buyer beware look at what you're buying half isn't straight wood is often bowed or a lo as for us we will be spending money elsewhere
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June 2022 by Kelly D.
I purchased a out door fire pit set from Home Depot. The color of the cushions were not the same as the picture. I asked to have them exchanged. The managers at Home Depot would not exchange them. They told me I would have to order the whole set again and put the old set in the box that it came in and return it. After purchasing a 1700.00 patio set and putting it together they wanted us to take it apart and put it in the box it came it. I will advise everyone I know to just shop somewhere else. I will not be spending thousands at home depot anymore. They have lost a good customer.
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December 2020 by David Compton
I know why I love Amazon. Box stores like your store in New Milford has lazy employees that won’t answer the dept phones unless their supervisor is watching their every move. When you call for a certain item, customer service would rather say the item is not in the store before they take the time to walk to the dept and check on availability. My wife and I have been customers with Home Depot since we built our home in 1997, we bought most of our materials with you. I will dep
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April 2020 by Courtney Macklin
Ordered a grill on the Home Depot website... worst experience ever. First, I thought I read that it would be assembled on delivery which it was not. I would have gone to the store to buy one had I known. Next it was supposed to be delivered in a week, then was delayed by 3 days. When they delivered, no one knocked or tried to see if I was home, which I was. Instead they left it at the opposite end of the house, so with a bad back I had to "roll" the box to the correct entrance. Finally, I tried to reach out to the customer service number in the email... out of service. Not happy.
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April 2020 by Mike P.
I have shopped this store since moving to New Milford three years ago and have had great service until now. I know these times are challenging but if you believe your an essential business to keep open please staff your business with people who still care about customer service. I went in on 4/14/2020 to return a few items from a major renovation ( All $10,000 worth ) purchased at this store. My return, Amounting to $72.58. So with my mask and gloves on I went to the customer service counter and the Man said I can't take this back it's used. Noooo it isn't, that's the way it's sold I told him , and it's dusty, so I wiped it off and we get into a heated debate on my 4 item return. He turns to another male working the counter and said you take this A.H. and he said no,I don't want him either. Well they decided to just leave me there and do nothing. 15 minutes passes and the manager does step in and tell me they really didn't want returns and points to a little sign at the counter and tells me that I should have known their policy because a lot of places are doing it. Duh had I known. I needed a cord and Water hose and clamps for a new dishwasher I bought and it didn't have these, so I thought I'd return the things I didn't need for store credit for the things I did need. Anyway my point is this, what the heck happened to customer service, if you don't want to be open during this crisis shut the hell down but stop treating customers with the attitude. I bought $10,000 dollars worth of construction material appliances and a spa and god only knows the many little things in all my trips in there and if I could return it all I surely would. Time for a new go to store!
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October 2019 by fortheearth
Always appreciate the great service in this department at HD
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September 2019 by Jean Saunders-Lillis
my hometown home Depot has everything I need. the associates are very helpful and friendly
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July 2019 by Leslie Anderson Sarich
Horrible guy working in the paint department. Last time we got sample paint and two of them didn't have any color in it.
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June 2019 by Rosemary Famiglietti
Home Depot Take Notice!! I Just had the most pleasant experience at Home Depot in New Milford choosing paints for the new office. JONATHAN went above and beyond from helping me decide what colors to choose... and noticing I was pregnant so he brought me a chair to sit on & a water bottle without being asked. It was so nice. He went above and beyond if anyone needs paint I highly recommend seeing him you will not be disappointed.
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April 2019 by Fritz T.
Update:: Changed 1 star to 4 because I spoke with store management and they were deeply apologitic. I felt like they were on top of the issue which made me feel much better about my future with Home Depot New Milford. I really love walking through those isles. When an employee feels free and comfortable to say "I don't like you, sir" you know there's something wrong with the way the company hires. I shop at home depot 1 - 3 times a week. I've had mostly good experiences and one or two bad experiences with employees. As we know it only take one bad experience to taint an otherwise good relationship. Today, I had a technical question about a dado blade for my table saw and was looking for a hardware specialist. I asked the older man with the thick accent that mostly works the key kiosk if there was a hardware specialist around. He asked if he could help me. I had a feeling my question was beyond his knowledge base but gave it a try any way. "I have a question about saws." "What kind of saws?" Home Depot employee asked. "Table saws" I said. The employee just stared at me. "Table saws" I said again, and the blank stare continued. I said once more and it appeared to click. "Ok sir what's your question." The employee asked. "This is an 8 inch Dado blade and I have 10 inch saw, is this the ideal blade for my saw?" "Yes it's what we have in stock." The employee answered. That's not what I asked, so I rephrased. "Is this this best size for my saw, or do they make a 10 inch blade?" "It's what we have in stock so yes.." The employee answered. "Annoyed that the employee was clearly misunderstanding, I said Ok thank you and walked away, at which point the employee in a stage wisper said, "I don't like you, sir..." At which point I turn around and said "Excuse me?!" "I just don't want to give you the wrong information sir" He said, pretending like he didn't just express a very personal private negative feeling about a customer loyal to the store... I'm loyal to Home Depot but experiences like today make me think twice about my loyalty. I'm very disappointed in this example, of type of person Home Depot chose to hire. As an employee I have been tested to the limit and would NEVER think of uttering such sentiment to a good, consistent and nice customer.
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January 2019 by Rob McClary
Excellent people always helpful and knowledgeable. Never had a bad experience at the New Milford Home Depot. Cathy (Kathy?) in the snowblower department was extremely knowledgeable and helpful when I was shopping for my snowblower. They guys were helpful loading it on the rental truck for me, good people!!
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December 2018 by Jennifer Nemerov Fuehr
we purchased an LG washer and dryer from new Milford HD on 10.15.17. We were told by the store associate to come back in a week to purchase a new and better extended warranty then they were currently offering. we went back to the store on 10.24.17 and filled out the paperwork to purchase this warranty. when our washer broke on 11.24.18 we called the HD to use our warranty to have our washer repaired only to find out that they never put the purchase of our extended warran