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July 2023 by Hunter Goddard
No service at the pickup/drop off location which made the check out process impossible. Due to this, I was charged for two pay periods because I could not check out within the booking window because it has to be done at the pickup/drop off location and the location was closed so I could not speak to a representative.
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July 2022 by Kimberly Taylor Cross
Horrible customer service. We had a confirmation and reservation for this location to pick-up. We called before we left to pick up. They had no record of our reservation, and the woman was incredibly rude and unhelpful raising their voice “we have no trucks!”As a customer we felt like we were being treated like it was our fault when we have the location and reservation number to track it all. UHaul corporate was a little more helpful and had to apologize for us for this location’s staffer. This local location is not getting our business again.
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November 2021 by Betty Braught
I've had two times that I had to use their service's and I have had two beautiful cars to drive from them! Their customer service is number one!
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September 2021 by Igor Smetaniuk
Worst experience! Booked a reservation for a one-way rental from Danbury CT to PA. U-Haul called and said that we couldn't rent from Danbury and they would find a location to pickup on the way. After a few days went by, we called and the location was not on the way for us and 20 minutes to the North. We arrived at 10:00 am and that Uhaul was closed when hours stated open Sat. until Noon. Called U-haul reservations and were on hold for 50 minutes with no response. We HAD to do the move so we called Penske truck rental 2 miles from our move location and they accommodated us ASAP. The one catch was there were no one-way rentals available so now we have to do a 125 mile return trip. If you want to get screwed around call the incompetent U-haul otherwise go to Penske instead.
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February 2019 by Phil Imbrogno
Great experience
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September 2018 by Marguerite Chayka
Very accommodating and helpful advice making reservations. Great to have owner to meet in person or talk to on phone. Very clean trucks. Have used this office 5 times.
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August 2018 by Christopher V
Friendly staff.
