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August 2023 by Jen Lublin
Without question, my favorite shopping experience and locale. What a special treat Plain Goods is! I have been collecting beautiful things from here for many years, and this shop has become one of my greatest indulgences. I have such an appreciation for their elevation of products, thoughtfulness and sheer beauty of their displays, which alone are visual feasts for the eyes! From the timeless accessories, coveted vintage finds, to the elegant wardrobe I've acquired over the years, they are staples I know I will cherish for a lifetime. Each time I give a gift from this store, I continue to hear about it for years on end.Michael, Andrew and their kind staff couldn't be more welcoming and knowledgable. The care and attention to detail is utterly impeccable and they value those who share that same love and old-fashioned sensibility. I will forever appreciate their timeless collections, which surpasses any place I've shopped before!
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August 2023 by Ellery Jividen
This shop was one of those hard to accept disappointments. I was excited to explore a well curated store and independent business, but it was a textbook example of rude staff that wants you to buy your way into their good graces. It fundamentally goes against my philosophy on hospitality and I wish they would welcome patrons into their store more authentically.
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July 2023 by Maria Larosa
Aside from the beautiful store design, clothing, home accessories & decor, the staff at Plain Goods are by far one of the kindest people I have met at a store. I was a little nervous bringing my 5 year old inside because they have beautiful things that I didn’t want him to break. The owner, Michael and his beautiful mother, were so sweet and kind to my son, engaging him in conversation and when my son asked us to buy a beautiful hand made blue fan for him, the owner gifted it to him. On top of that, my husband’s knee was injured and they cleared a chair for him to sit while I shopped. I wish I could give this store a million star rating. I loved this store the first time I visited and I love it even more now. Thank you for your kindness and for making my son feel so special!!
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July 2023 by Paige Sobel
Love this shop. Exquisite merchandise and the owners Michael and Andrew are lovely and knowledgeable. Great place to shop for anything from home goods to unique, exquisite shoes and clothing. Can’t wait to return.
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July 2023 by Jessica Masters
What an amazing store. It is so beautifully curated to the point I could spend hours looking at all of the merchandise and there are surprises around every corner. I have bought most of my closet staples at Plain Goods - all timeless and so well made. And last but certainly not least the staff is amazing - always pulling new items that they know I will love, such a personalized experience. I highly recommend spending some time here when you are in the area.
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June 2023 by Tamara Vena
My book club was in town having our monthly meeting and we explored the lovely town of New Preston. All was well until we toured this store. Shop was cute but staff was unfriendly, did not even greet us or assist with anything. Not a great impression! Don't think we'll be back. Glad to take our business to any of the other lovely shops in around town that have excellent customer service.
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June 2023 by Pat McGlinn
I finally had the opportunity to visit Plain Goods after following their journey on Instagram. It was well worth the trip. Not only is it one of the most thoughtfully curated selections of merchandise but the arrangement and atmosphere was really special to see. The staff couldn't have been more courteous and helpful. Thank you for the inspiration!
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June 2023 by Renee Stahl
Simply walking into "Plain Goods" feels like a wonderful dream. The owners/buyers have exquisite taste. From classic clothing to unique wares for your home.Excellent customer service! Great place to buy gifts for everyone you love, including yourself.
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June 2023 by Catharine Tarver
I love Plain Goods! Not only is everything they sell the highest quality possible, but the staff is knowledgeable, helpful, and kind. The owners, Michael and Andrew, are so easy to talk to and never do a hard sell. It's a unique experience, and one I look forward to every time I'm in New Preston.
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June 2023 by Dawn Maletzke
I am new to CT and have been welcomed warmly by the people I have met all over. However, on a stop in this shop with friends, the warmth stopped. We were not greeted by anyone working there. I was trying to look at a particular display and the person who worked there ignored my efforts to view it and stayed in the way. How do you make sales? I had such high hopes for this shop but will not enter it again. There are too many shop owners who are happy to make me feel welcome and encourage me to make a purchase.
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October 2022 by Paula
Stunning shop. The attention to detail, the humble yet awe-inspiring chromatic choice of the clothing and the way everything just fits seamlessly in their endearing little shop make it a must-visit in Connecticut. Needless to say Michael and Andrew are an absolute dream team.
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June 2022 by Janett Pabon
What a gorgeous shop - Plain Goods is a true destination! I gladly take that 75 minute drive for a feast of the senses. My purchases are items that I will cherish - a beautiful scarf, a colorful barrette, or a vintage tablecloth. The staff is gracious and very attentive, and I enjoy seeing the welcoming owners - I look forward to my next visit!
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June 2022 by Celia V.
This is a condemnation of Plain Goods in New Preston CT. after a very unpleasant encounter with one of its owners and an equally unpleasant experience attempting to make a return. I bought an expensive dress on Plain Goods' website, relying on their size description which was UK12 (US 8) and dress description which was "loose fit". There was no sizing guide. There was no image of the dress on a person, but I found one on the internet. I am usually a UK 14 (or US 10) but the mention of a loose fit and the dress style (no waist) made me decide to order the UK 12. At the time other, smaller sizes were available. The dress is much too big - everywhere, which was strange, as I was worried it might be too small. Puzzled, I looked at the designer's website, which has a size guide specifically for this dress (see below). Plain Goods did not put this size guide on their website. It shows the bust of this dress, for example, in the UK 12 (US 8) size as 45 inches! I had looked up UK 12 on the internet before buying; the standard bust size for that is 36-37 inches. Plain Goods accepts returns but no refunds - only a credit note. So I looked on their website for an exchange or other dress to buy, but there was next to no inventory in medium size dresses, or any smaller sizes of the dress I had bought. In view of the size misdescription - given it would have been so easy for them to show this dress's specific size guide, and a fair warning needed when a dress departs so radically from the normal and expected size measurements - I wrote asking for a return. I recognized their store policy of exchanges or credit notes (only good for one year), but asked for a refund as an exception to this policy, in view of the misdescription of the sizing. This is when the trouble began. An owner of the store called me. He said I should have called the store before ordering online to check the exact measurements of the dress! Implying it was stupid of me to rely on their website description - UK 12 with a loose fit - he berated me for not knowing this designer's proclivity for loose styles, suggested I should have it altered and that that would be easy (no, actually, not with the presence of side seam pockets and with shoulder adjustments needed). He suggested I didn't like the way it looked because I was short (he asked my height - 5'4") although I stated I liked the length; intimated I should have known it looks better and different on "girls" when I said I had looked at an image of the dress on a person on the designer's website. After a stream of saying anything he could think of to dismiss my point of view and gaslighting me in ways that actually were quite laughable - in fact very funny - he made ridiculous points whose only purpose could be to make the listener feel like a rude outsider - "our customers are nice, they are happy, we try to create a calm and lovely environment"... So.. I cannot believe this person is in a customer-facing industry. I'm not inclined to return the dress - I would rather give it to charity than deal with this store, Plain Goods. This owner is a mean spirited, insulting person who went out of his way to call me to try to make me feel stupid and wrong. Given I'd said I understood the return policy but was politely asking for an exception to it, I can only assume, since he'd made up his mind not to grant one, that he wanted to put me in my place for being so stupid as to trust his own store's description of the size of the dress. See below the designer's description -- which I would have seen if I had bought it on another website.
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May 2022 by J P.
What a beautiful store - this is a true destination! The owners always greet me warmly, and their staff are very attentive and gracious. If I am looking for something special - I gladly take that drive to New Preston.
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March 2022 by giavona pirolo
The store is lovely. The owners are lame. They still make you wear a mask … what a shame.Also, If you’re the type that intends on smelling a candle before purchasing make sure you bring it outside so that you can lower your mask for a second to smell it. #themoreyouknow ??As you can see from the owners response most of the reviews of people feeling uncomfortable in this store can be confirmed now. For a super small business during a time where customer service is of the essence you have to wonder why they’re so quick to double down on making your experience incredibly intolerable. I hope for their sake they sell a few extra alpaca sweaters this month to make rent.FYI… most owners and employees where masks still, I’m not assuming I have to also.
