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November 2023 by john scannell
Nov 6 I put order in for oakley glasses order over two weeks still waiting. Worker went in back room to look for 15 min . I'm still waiting . He's cleaning them now they came in day before was too busy to call me but all good!
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November 2023 by Allena Stroman
Sat for 15 minutes after my scheduled appointment time. I decided to ask how much longer the wait was and was told another 20 minutes and I could reschedule if needed. So if I didn't ask someone wouldn't have thought to update me?! I'm thinking how inconsiderate to not let me know there's such a delay when I'm sitting with a newborn baby. And just to tell me to reschedule after this was my 2nd time rescheduling because their system sends a text when you call in to make an appointment which allows you to book online and their system double booked. So many inconveniences. Definitely don't waste your time with them.
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November 2023 by Jocelyn Rossitto
I had a great experience here. Staff were friendly, answered all my questions, and Kerry spent an hour with me helping me pick out the perfect pair of glasses!
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August 2023 by Jim Foley
Kerry was so helpful. She made sure my insurance was paying what they should. Quick and friendly. Great experience!
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August 2023 by Heather J.
Great facility with very helpful staff and competitive deals. Give it a go, you won't be disappointed!
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July 2023 by Erica B.
Negative experience withDr. Ogalla was disrespectful and unprofessional. He didn't answer when I asked what the issue was. I spoke with the manager and he still had nothing to say in response. Manager said I did nothing wrong and alluded to the doctor being an on-going problem. She reported the incident to her boss and I heard nothing back. I tried calling their patient support department and was unable to leave a message.
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June 2023 by Jennifer Glatz
Kerry was very very helpful. We sat for a long while as she did her notes and math to make sure I got the best deal between MyEyeDr discounts and my own insurance. I had to get three pairs of lenses and two frames and it took a while but she was very helpful and kind about it all!
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June 2023 by Daniel Skiba
Every staff member from start to finish was great. When it was time to leave, Kerry helped with payments and glasses. She was not pushy like other places. Highly recommend this facility for all your eye needs!
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June 2023 by Armin Rad
Dr. Ferentini was absoloutely the best OD I've ever met. She was so kind, knowledgeable, and extremely patient with all my questions and concerns. Very clean environment and well-explained process. I'll definitely recommend this place to others. It took like 40+ minutes (way more detailed exam compared to my other experiences). Dr. Ferentini patiently examined every single aspect of my vision. Way better experience compared to any other places I have visited in the past 20 years. Everyone in the staff were also so clear about the insurance coverages and quite responsive.
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June 2023 by Paula
I purchased a pair of eyeglasses approximately, three months ago and the other day an arm broke off ,do I stopped and Kerry was a amazing she found another frame of a pretty burgundy color that fit my lenses perfectly ,she was a life saver since this all happened as I'm preparing to take a vacation very soon . Thank you ,Kerry ,myeyedr.for going above and beyond.
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April 2023 by DM1387
Excellent patient care and service. My parents and I have gone here for years! While there has been some changes over time (in staff and insurance, etc.) The doctors are very vigilant to everything and Kerry is a wonderful person and helped my mom pick out her glasses and got us the best deal based on her insurance!
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April 2023 by Lisa Cascone
Fast, friendly & efficient. Dr. O and team not only did my exam, order, give me replacement lenses to get me through until my delivery and clean and tighten my sunnies but they REALLY educated me on the dangers of poor contact maintenance- it was eye opening lol. Great experience-highly recommend
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April 2023 by Tabatha McZorn
This place is phenomenal. The staff is very knowledgeable. From the time my husband and I entered the facility until the time we left we felt like we were in excellent hands. The entire staff was friendly, thorough and patiently addressed all of our questions and concerns.
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January 2023 by Marilyn Greenberg
The eye exam was fine. However, when I calIed about an appointment I was put on hold twice for over 20 minutes each time and had to hang up without reaching anyone both times. I was sold glass frames that did not fit me correctly.
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December 2022 by Karen D.
They apparently cancel appointments if you do not "verbally " confirm. Doesn't matter if you confirm online and complete all necessary forms prior to appointment time. Funny thing is my daughter had an appointment earlier this week, and I never "verbally " confirmed anything with them. Very poor customer experience.. I'll take my money elsewhere.
