-
April 2024 by Raffaella P.
Came in as a walk in because they opened early and I needed a specific location for the test I was having and had to have it performed on a specific day. I checked in as a walk in at 6:30 when they opened and a woman came out and said "you checked in wrong." When I asked for clarification on what that meant she replied "you need to make an appointment." Then another woman came out to lecture me that a stand by appointment was a bad idea and that I could be waiting for hours. There was down time between appointments- I have a job where a standby appointment was my only option. There were two other people who were having difficulty checking in on the kiosk and the employees were similarly rude to them. Do yourself a favor- go to any other quest.
-
March 2024 by Juan E.
Great service and great staff! I had a prescription from my doctor and they had me in and out within 15 minutes. All my results were available the next day! If you want a smooth experience, make sure you make your appointment online. Although they do accept walk ins, they will prioritize people with appointments first. Early appointments book up fast. The staff at this Quest are very busy as I'm sure most of them are. Even so, they take such good care of their patients. Nice and clean office, smooth checking process. My phlebotomist was professional and gentle. I wish I caught her name. I was really amazed at how she handled my fear and anxiety with needles. Loving this location and will continue to come here for any blood work.
-
November 2023 by ej
long wait times despite scheduled appointments. very short staffed. these poor workers. shame on Quest.
-
July 2023 by Shreeya Patel
Place was easy to check in but Staff not polite or not even friendly, if you selected to work in medical center you have to be polite with your all patients. I selected my other test it’s suggested by my OBGN doctor and they messed up my blood report. Some wrong with my blood report in thyroid panel T4 level and TSH level is so high in report. I and doctor both surprised with surplus change.then after I went to Endocrinologists he suggested me to check same test again and I went to Quest in Wethersfield location they tested my blood report and tested result comes normal. Very normal result…so Please be careful and minded to others patients health, feelings and emotions.I will not recommend this Quest location for specific TSH test.
-
May 2023 by Amanda Mayone
Not sure why the reviews aren’t great…. I made an appt online the night before. I arrived on time, checked in, and within minutes was called into the lab room. The nurse had a smile and was politely conversational. My vein (usually difficult to find) was found quickly. My name was verified on each blood draw container, and I was on my way. A pleasant experience for someone with a needle in my arm! ?
-
May 2023 by Tina O
Always so nice and fast service, in and out quickly when I made an appointment.
-
May 2023 by Sameeh Alqatabi
I got a Post Blood Collection Hematoma. It’s a bump after getting blood drawn. Overall bad service. Go somewhere else unless you want a blood clot.
-
May 2023 by Megan E
You should lock the doors and turn the lights off before close when you’re not closed. Especially with everyone walking around inside.
-
April 2023 by Melissa J
I prefer this location because there's 2 check-in kiosks. At locations with 1, if someone takes forever to check-in, you can be marked as past the 10min grace period and have to reschedule.The waiting room is spacious as well.
-
April 2023 by Gerry Hoyt
Now I know why there's a rating of 3 ! Mask or no mask !This place is making money , they changed their check in screen again.bring a real person back!!! 1 woman their every time I go she's miserable, attitude, and doesn't help you!!! I will never go to a quest again!!
-
March 2023 by Andrzej
Best way to get everything go quick and smooth is to make appointment before after that you just confirmed on a kissk and check in with barcode I was there 5 minutes in-and-out very quick and smooth
-
February 2023 by marcia ahern
Appointment at 10:10 and I have to wait an hour??? NOT FAIR AND NEVER AGAIN!!
-
January 2023 by C Hardy
I checked in at 10:50 for my 1/7/23, 11:20 appt. My name went on the board. By 11:30 my name was no longer on the board and they told me I didn't have an appt and refused to see me. Funny, that 11:20 appt is still listed as an appt in my Quest app. That office sucks. I would never recommend anybody go here. Search for another office even if that means you have to drive further. 955 Main St in Newington is not worth the aggravation. I'd give less than one star if I could.
-
October 2022 by Nancy Mendez
Helpful & Friendly staff. Noelia & Neri took care of my family in a flash! Thank you!
-
September 2022 by Jessica C.
This place has changed! There is no reception desk , only these machines to check in with a person standing there like self checkout . BUT, I walk in at 7:30 am to the "supervisor " barking at the employee watching the machines and trying to help people check in. It was terrible ! Everyone was clearly uncomfortable as this supervisor (never met her, she must be new) was arguing with this poor girl . Then the supervisor started arguing with the guy in front of me ? He said "f*** this s***" and walked out . Then she started arguing with me!? Listen it's 7am , pre coffee , diabetic ( sugar falling because no breakfast) I was not putting up with her either . So, I left . I will not be going back here . Sucks , its the only quest in town but there is a lab corp down the street . Anything is better then dealing with the tyrant running this Quest.
