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January 2024 by C M Turner
It was a good experience. My salesperson was knowledgeable, personable, and helpful with my purchase. My items are on order, and therefore, I cannot respond regarding quality, yet. I expect that the quality is good, though. That is the reason why I went to Raymour and Flanagan.
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January 2024 by Luz H.
This company has very very bad service. I purchased 2 italian leather sofa but 1 of them came with a ripped leather button. I contacted them they said they would order parts from China they would contact when they have the part. One month 2 months and 3 months went by after I contacted them many time they said they still waiting on part, never heard from them. DO NOT BUY FROM THEM EXPECTING ANY customer care from them. All they did was told you to wait endlessly for no service. After they took your money they don't care about you. Avoid this company at all cost.
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December 2023 by Maddy Scriver
Update: Raymour and Flanagan let me return the table, though I see the misleading description saying "solid wood" is still up. I understand the description came from the manufacturer, but it should be taken down or a disclaimer added. Increased my review to 4 stars based on the return. Original review: Be careful to read the features section of the furniture description - what looks like real wood is often engineered wood and particle board.
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October 2023 by Amanda Dark
Eddie was the most incredible customer service person I have ever delt with! He listened to me, gave me my space and was knowledgeable. He made the whole process after being to many many different stores a great experience.
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October 2023 by Donna Crossley
What a positive experience I had! My saleswoman was very knowledgeable, friendly and very patient with me. It was my first trip to Raymour and Flanigan but it won't be my last! I highly recommend your company to anyone looking for quality furniture and knowledgeable, friendly assistance.
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September 2023 by Kevin Malizia
Salesman was great. Asked politely if we needed help and listened to what we was looking for. We found the right piece and he patiently waited for our decision and ran through the cost and made it nice and easy to make the deal with him. 5 stars
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September 2023 by Joyce Gomez
We had a very pleasant experience while shopping for a new mattress. Mikhaul K was very knowledgeable about the different brands of mattresses. He was also very patient and a pleasure to talk with. The delivery was great with next day service.
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September 2023 by Cheryl Burke
Recently, we have made visits to the Raymour and Flanigan store on the Berlin Turnpike. On our first trip in search of two new mattresses we were immediately greeted by Sandra. We told her why we were there, and she took us directly the Sleep Center Section of the store. We were a bit overwhelmed by the number of choices we had so Sandra asked us very specific questions to help us narrow the field. Then she graciously offered us two Stearns and Foster support pillows and a protective sheet so that we could explore the choices on our own, I made my selection fairly quickly but my it took my husband a little longer. Sandra patiently reviewed manufacturers, firmness, quality, and prices with him. My husband abandoned his personal search and simply decided to order a second mattress just like mine. With our needs in mind, Sandra left us to talk with her manager about the best possible deal for us. At this point, she noted our hesitance and reminded us that we had the unbelievable option of trying out our mattresses for thirty days and then returning to the store to start all over again if our choice didn't meet our expectations. ( I mean who does that?) Sandra stayed with us until the papers were signed and gave us her card just in case we had any more questions or lingering doubts about our purchase. From the onset, she had applied none of the pressure to buy that we had faced in numerous transactions in our lifetime, and we were so grateful that she had been the one who greeted us when we walked through the door that morning.
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September 2023 by Patrick Abbott
Dave was incredibly friendly and helpful. All of the staff were quick to answer questions about upholstery colors and available configurations. I appreciated that Dave (the sales associate we worked with) was not at all pushy or high-pressure, he answered our questions when we had them and otherwise let us come to our own decisions. He was also very dedicated in helping us find an answer when the website and the in-store product literature disagreed on the dimensions of one of the pieces we were looking at. We were very satisfied with our visit, and can't wait for our new furniture to be delivered later this week!
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September 2023 by Steve Brandt
Great experience. No highPressure, actually no pressures at all. We were greeted and asked if we wanted any help, said that we just wanted to look around. Have fun was the response and when we wanted help we got it. Purchased a couch and love seat, absolutely love it!
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September 2023 by Marvin Choquette
Our salesman was very helpful in showing us sofa's that were available. We are very satisfied with the sofa we selected. Also, we were able to take advantage of the labor Day weekend sale price.
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September 2023 by Heather W.
This store runs on an old-school commission model. When you walk in, an associate makes a beeline for you, and doesn't really want to hear "I'm just looking." Which would be fine if the employees were experts in the products, or had design expertise, but they don't. So once you have an associate on your case, they basically just follow you around and try to make small-talk while you try to figure out what to buy. I like the furniture, but I'll just do it online next time, or I'll hire a design expert to give me real advice.
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August 2023 by Marina Kurlick
The chairs I bought for my dining room table, did not hold up at all. They return them after nine months without a problem and change them out. Despite the fact that they are on back order when they come in, they will be delivered for free. The manager was very helpful. She was very good.
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August 2023 by Warren Baethge
Excellent service. The Sales Representative was pleasant and helped us greatly in the selection of a new mattress for my wife and I. We have purchased several items of furniture from Raymour & Flanigan over the last 20 years and have never had a bad experience. I highly recommend the store.
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August 2023 by janice douma lange
From the minute we walked in the door and were greeted by Joe, it was a fantastic experience. Joe listened to what we were looking for and guided us through the store and brought additional options that actually worked better for my space. Great salesman as I never felt pushed, just taken care of and the furniture is perfect
