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October 2023 by John Durham
The staff is knowledgeable and you get great customer service. I was given the assistance I needed to build a new system from the ground up and I'm very happy with the outcome.
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September 2023 by Timothy A.
I needed to replace some components of my record player and was told to "talk to Bernie at the Audio store in Newington" by one of the people at my local record store. I showed up not realizing it was appointment only, but Bernie came to the door and asked what I needed help with. He invited me in and helped me as his next appointment was not for a little while. He is beyond knowledgeable and truly provides exceptional customer service. He took the time to learn about how I use the equipment and what I typically listen to on it. Based on this he gave me several options to choose from and gave me the pros and cons of each. When I picked up my record player, it was fully cleaned (not expected and I was not charged for this) and most importantly it sounds amazing. Bernie loves what he does and it shows in the quality of the work this store provides.
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September 2023 by Glenn Jacobs
Absolutely nowhere else I would go for audio/video quality equipment. Have never steered me wrong. Great product and even better team in store and doing the install.
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July 2023 by SAMMY COLT
A wonderful experience buying an amp from Bernie at The Audio Store in Newington, CT. He is professional, honest, and smart. I highly recommend The Audio Store for fine audio gear and great service. Thanks, Bernie !!
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June 2023 by Steven Cardillo
The Audio Store in Newington is my go to store for audio equipment and repairs. Recently had my Anthem power amp serviced, Bernie took care of me sending it out and handling the issue to perfection. Great customer service experience and a repeat customer. A+
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June 2023 by Susan Rondini
Excellent knowledge of products. Exceptional service and superior quality sound systems
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April 2023 by Anne Riccio
My 30 plus year old Accuphase DP 70 cd player is has performed flawlessly until two days ago. The draw is not moving smoothly. I called The Audio Store and spoke to Bernie and he said not sure if parts are available but bring it in and we will do whatever we need to get serviced. All these years later and they still want to help me.I truly believe most people would have just said it's too old what do want me to do? Not the Audio Store. This is why I am still a loyal customer. I buy all my TV's and electronics from the Audio Store.Nothing beats their knowledge, excellent products and the peace of mind knowing they are there after the sale.Thank youMark
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April 2023 by Randy Kinney
This Store is the best! excellent service and product selection. long time customer had many installations done in my home and business. always a top quality job!
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September 2022 by Mary Miller
Customer service at its finest. Quality products(Focal, Paradigm, Naim, Krell, Anthem)speak for themselves. I am a new customer, glad I found them.
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September 2022 by Bob Sacamano
Great selection of high end Audio and Video. Custom installation services are first class! We had a home Automation system installed and an Anthem and Paradigm home theater. The wife and I are very pleased.
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August 2022 by Tony Wint
So I was starting to get bored with my sound from my older Focal Speakers So gave Bernie a call to see what choices I had. He said I have a lot of choices now. lot of the speaker Manufacturers he has in stock have made big improvements, I said I want to do a big upgrade to my speaker sound So he said you probably want to listen to the Sopra N°2 made From Focal. I went to the website to see how they looked and loved the styling of it. I call him back to see if he was available to show me, and he sure come on down ill fire them up for you. he's always excited to make time for customers. I get there and he says are you ready to be born again. I'm like, I am. lolwe start off listening to my favorites like Eric Clapton, James Taylor, Frank Sinatra. I was blown away from the Sound, it-was like listening to my favorite again for the first time, Amazing . So after an hour of listening, I told Bernie I'm sold, When can you have them delivered, He said this week. I cant wait to see them in my house.Thank you Bernie.
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June 2022 by Bryan Bishop
Stopped by The Audio Store on a recommendation from a friend who is a long-time customer of theirs. I was looking to play my music throughout the house from my phone. The owner was very helpful and friendly and steered me towards the best solution for my setup. I went with the Bluesound Pulse setup and it’s been awesome. Really cool. After seeing the store and what they carry I may have to go back and pick up a new turntable. Such a cool place.
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June 2022 by Larry Ford
First time in this store for my wife and I. Excellent selection of high end audio and video. Purchased a great whole house audio system and landscape speakers for our new home. Top quality service and installation. Truly enjoying the great sound! Thank you Jon and Greg!!
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June 2022 by Brian O’leary
Great selection of hi-end audio & video components and excellent installation services. Long time customer of Bernie and always good to have Jon and Greg come over with new items for my home automation system.
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June 2022 by Justin Shea
My first purchase from this business. excellent installation and setup!! very pleased. fantastic customer service before and after the sale. Thank you Jon & Bernie
