Black Swan Fireside Hearth & Home is a trusted business that specializes in selling and installing fireplaces and stoves. Customers praise the company for their friendly, professional, and helpful staff who make the entire process easy and stress-free. The team is capable of handling complex jobs, including removing and replacing existing units, and they do so with great care to minimize mess. Many customers highlight their satisfaction with the quality of the products, such as Vermont Castings stoves and natural gas fireplaces, and appreciate the knowledgeable guidance provided during selection. The installation team is consistently described as excellent, capable, and professional, ensuring that the work is done properly. Service after purchase is also highly valued, with technicians like Chris providing efficient and outstanding maintenance and cleaning, sometimes accommodating last-minute requests. Even when customers did not become clients, they appreciated the company’s willingness to help, offering helpful referrals and advice during stressful times like house purchases. Overall, Black Swan Fireside Hearth & Home is known for its great customer service, expert craftsmanship, and dedication to customer satisfaction, making it a reliable choice for fireplace and stove needs.
Tyler, in the Newtown location, went above and beyond helping me find a replacement part for my fireplace. Without hesitation, he contacted the manufacturer multiple times and found what i needed and had it here in about a week! Highly recommend!
August 2026
Great products, service and staff (in-store and in the field) over the years. Excellent customer service via phone by Tyler, while scheduling a routine maintenance visit. Thank you, Black Swan!
August 2026
Shout out to Tyler, for putting together a team to come service my Quadra Fire wood burning fire place insert that Black Swan and crew installed back in 2015! Tyler got everything together for me to complete the process, Thanks again to Tyler and the team in keeping our stove safe for the up coming season regards Steven... read full comment
