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January 2024 by Lou Clerio
Okay so I just called and asked about silver sneakers which I googled and included Club 24. They said it was discontinued which let’s just say I’m not surprised!
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December 2023 by Jonny G.
Club 24 in Newtown, Connecticut, embodies a supportive environment for fitness enthusiasts. What sets this gym apart is not just the equipment but the staff's genuine passion and experience in the field. The team here doesn't just assist; they're active lifters who have competed in shows themselves. Their personal journey and dedication to lifting shine through in their guidance, offering practical insights and techniques that go beyond the standard advice. This firsthand experience creates an atmosphere where members feel understood and motivated. Recently, a new manager has joined the team, bringing an extra dose of kindness and warmth to the already welcoming space. If you're looking for a place where expertise meets a supportive community, Club 24 is the best gym in Connecticut. And I would highly recommend.
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October 2023 by Holistic Healing
Will be reporting CLUB24 to the Better Business Bureau for their unprofessional like conduct, poor business model, and use of members credits cards at their disposal to incur fees, late fees, enhancement fees, annual fees, all in the span of a 2.5 month membership.
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September 2023 by Denise Taylor
Love workouts with Brian, my personal trainer! He is always upbeat, knowledgeable, reliable, and choreographs great workouts every time! He reads his clients well and adjusts workouts accordingly.The staff is friendly and professional. Shout out to Rita who always greets with a smile and wishes you a great workout!Facility is clean and upgrades are being made which is great to see - including new attachments, water cooler and other items!
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September 2023 by Nicolette Andrachik
Reading through the reviews I totally understand everyone's frustration with previous management. I've been a member for almost about a year and the first couple months were really rough. I felt like management was really unreceptive to any complaints; machines were very out of service and ignored. However, in the last couple months, they've gotten a new manager and the place has really changed for the better. There are new rules and requests about keeping the gym, clean and available for others to use; such as a requirement to re-rack weights. Every time I walk in, the manager is always listening to customer feedback and trying to improve the gym. I swear it seems like she knows every member and greets everyone with a friendly smile. She is buying new machines and keeping the place up-to-date. I can't wait to see how it keeps improving under her leadership. I know this place may have left a bad taste in your mouth before, but give it a second chance and you won't regret it.
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September 2023 by Chris S.
Gym is great. Not over crowded during the week. Open 24 hours. Great movie room if you want to be alone. Highly recommend! Staff is great and very helpful.
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August 2023 by K Almeida
I signed up for a trial pass a year ago. I have been called and texted by their staff every other day since. I have on SIX seperate occasions asked to be removed from their list. The last time was last month, and I am STILL being phoned. If you're thinking about getting a membership please read the other reviews here first. Y'all are not paying your employees enough to be this annoying.Update May 2023.I returned home from 4 months of travelling and turned on my phone to 27 voicemails from Club 24. Do better and stop harassing potential members. There's no way I'm ever getting a membership now!
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June 2023 by AtsukuNatsu S.
Continuously sends workers to Walmart Torrington's parking lot to put their cards on people's cars. I've caught them and told them to stop touching my car and the worker gave me an attitude. They've gotten their cards stuck to my vehicle and in my door several times. they don't deserve your business.
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May 2023 by Ivy Bell
I recently had a stroke while at the gym. They spotted it and took excellent care of me. Both my trainer Jeff and the manager were heroes. The gym itself is clean and well equiped. Nice to know it is a safe environment with caring staff too.
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May 2023 by Brianna Teixeira
I wish I could put 0 stars. Dwayne is the worst manager I have ever been in contact with. The way Club 24 conducts business is a joke. The worst management and support I’ve ever seen. Trying to cancel your membership with them is almost impossible. They never stop charging your card. Please don’t make the same mistake I did by joining this gym. You’re much better off at a Planet Fitness or Edge. It’s funny how when you sign up it states no contract, but when you cancel, you’re locked in for another month of fees. THE WORST!!
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May 2023 by Jared Anthony
It’s a wonderful environment and the people are very friendly. I never really have to wait for a machine or free weights. Clean environment as well. Not to mention 24 hours.
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May 2023 by Robert L.
you need to be able to pick zero stars I joined on line then went to visit club in Newtown they had a fire day before . so that was that then 14 months later I started getting billed was to lazy to deal with it and knew the card was expiring soon - that was that now 7 mths later a letter from a scumbag lawyer with bold intent for $190 so I'll deal with that lawyer legally the same way I deal with any lawyer take pictures of there child getting on a school bus in the morning to start and drive by the club to see employee start and stop times -- it's all legal
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April 2023 by Tori
This is a decent gym that is close to home. The new transition to 24 hours is a great bonus, and you can't beat the price for a now 24/7 gym. The staff here are always super friendly and a pleasure to talk to. I just really wish they would have some yoga mats available to do abs/stretching. It's really an inconvenience having to bring my own. Even Planet Ftiness offers mats...come on now.
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March 2023 by Luke Ramirez
Great service here. Jessica was very understanding and helpful. I suggest if you are going to a club 24 go to the one here in Newtown. I do NOT suggest Brookfield. They are scam artists over there and very unprofessional.
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March 2023 by David G.
Cancelled my membership after being a member for just 2 weeks. The woman at the friend desk - I think her name is Rita - is great but everybody else is extremely unprofessional. Did the training assessment, which the trainer Jeff was late for, and after a short, lame workout of maybe 10 minutes, he took me into an office with Dwayne where they both tried to s***** me into spending thousands on personal training. They took my body assessment - I am in fairly athletic shape and in the "lean range", but Dwayne lied and told me I am in the risky range and asked, "what will it take to get you to sign up right now? What's holding you back?" I called him out on it and he was speechless. The small-town intimidation sales tactics don't work for me and honestly telling someone they are in the risky range when they're not is an extremely dangerous thing to do.
