Quest Diagnostics Newtown

Medical Labs
Hours: Quest Diagnostics Newtown offers a range of medical testing services, including COVID-19 antibody testing, routine lab tests, pediatric specialty testing, and glucose tolerance tests. Customers can conveniently book appointments online and are greeted by friendly, professional phlebotomists who provide a pleasant experience. The Newtown location is praised for its efficiency, with customers reporting little to no wait time and quick service. One reviewer had an exceptional experience, noting the phlebotomist was "exceptionally friendly and professional." Another customer was "very happy" with the phlebotomist Denise Rodriguez. However, some customers have had disappointing experiences at other Quest Diagnostics locations. One reviewer faced difficulties obtaining necessary specimen vials, with multiple locations being unresponsive or unhelpful. They expressed frustration at the poor service and lack of coordination between Quest facilities. Another customer was critical of Quest's overall operations, citing ongoing issues with the website and invoicing system. They also expressed dissatisfaction with the customer service provided by the Director of Patient Services, describing the individual as "lazy, indifferent and incompetent." Despite these isolated negative experiences, the Newtown location of Quest Diagnostics is generally viewed positively, with customers praising the "fabulous staff" and the overall efficiency and professionalism of the facility.

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1. Newtown, Connecticut