-
March 2024 by Jessie Quinto
To the old lady attendant that was working on 3/18/24 around 6:50pm I hope you get fired. She has a nasty attitude all because before I could put the wood block on top of my cash it blew in and she almost closed my fingers in the metal thing while I tried fixing it. Then she goes on and tells me “did you not the read the sign, rolling her eyes and says what pump are you even on and I go number 6. After she hands me my card I asked for receipt and she told me no so I said have a nice day then. If she was tired or having a bad day she should have went home. There was no need to ruin other people’s day. She is a racist and should get fired I wasn’t the only one who got treated like that. Another black man got the same treatment and when a white person came she changed her attitude real quick . I will be reporting her to HR because this is unacceptable.
-
February 2024 by Joel Schall
Schedules their shift change for rush hour (5 pm) and then spends 20 minutes not helping customers while the lines grow. Shop elsewhere.
-
June 2023 by RICHARD VIDRO Sr
Great need to try it to understand it!
-
May 2023 by Erica M.
I purchased a set of 4 tires online from BJ's and scheduled an appointment for 5/13/23 at 12pm. A little after 10am on 5/13, a representative from BJ's called to reschedule my appointment as they were short staffed (mentioned a death in the family). I rescheduled the appointment for 5/17/23 at 3pm. I arrived at the North Haven location at 2:50pm. Again they were short staffed but I was told my car would be next. At 5:05pm my car was finally taken in and placed on the lift. Around 5:30pm the store manager informs me that they only have 3 of the 4 tires so my car cannot be done. I asked him to search for another set of tires to fit my car but he was unable to locate a set of 4. I did receive a refund for my tires and finally left the store at 6:30pm. I wasted over 3 1/2 hours sitting in the tire shop, which resulted in additional time off from my job and no tires replaced. This store is clearly not organized and their store manager does not have a clue on how to deal with or prevent circumstances like this from occurring. This was one of the worst experiences and it needs to be addressed immediately. An "I'm sorry" doesn't cut it and will not retain customers.
-
May 2023 by Julie Depperschmidt
Pumps here are almost always E X C R U C I A T I N G L Y. S L O W. Surely someone can figure out how to remedy this problem?!
-
February 2023 by Karisa D
The gas station attendants (yes there was 2 of them) are rude and racist. I stood there for 10+mins and was ignored until another person of a different race stood behind me only then was I helped with an attitude.
-
December 2022 by Joann Muniz
The gas is always cheaper than others gastation.
-
August 2022 by Timothy D.
Rewards have not been applied to purchases as stated within the credit agreement. After four calls and three months waiting the issue is still unresolved. Promises with no resolution. Scam? I am just asking for the money that is owed to me.
-
July 2022 by Loren P.
I recently had an accident and have a back issue. I went over to the front end and asked a man if someone could help me with the 5 gallon bottles of water I needed for work. This man proceeded to tell me how to lift a bottle of water...bend at your knees when you lift the bottle. Thankfully I was in a good mood so I didn't have him fired on the spot. I should have lifted the bottle and then sued the store for their lack of intelligent and disrespectful people they choose to hire. What a disgrace this employee was and I only hope the fool reads this so he learns you don't speak to others this way and when you work in customer service, you better be prepared to assist others. Get a new job in a closet! I've been a long time customer of BJs wholesale and will not return to this store again. Hope corporate takes a look here too...your name and reputation is being destroyed. Best to all who choose this store.
-
July 2022 by Sarah J.
If I can give it no stars I will. Mariah was very RUDEEEEE ! First off there's only one line open on a Friday evening, ONE LINE ! So we decided to go to self check out since all the lanes were open. First there was an African american man who called her over to us to tell us we had more than 20 items. He could've told us that himself instead of having her do it. And when she came over she was very rude telling us we had more than twenty items. But they have one lane open who's line was long and filled with people. Instead of letting us just go, she's like "well I'm just telling you guys". Instead of counting our items and being at self check out walking around doing nothing, MARIAH should've hopped her a** on a register herself to help the line. Will never be back and I will continue to leave bad reviews every chance I get !
-
May 2022 by BRYAN MORRIS
It's gas.
-
May 2022 by Mark W.
Just had surgery and am totally immobile, placed same day delivery order online at BJ's.com. Received a confirmation that order would be delivered by 7pm. Called the store at about 745 to check on order. After about 15 minutes and being transferred I was informed they don't handle those orders at the store and given a toll free number to call. I called and went through a ridiculous phone tree to be transferred to a representative that could help. Was transferred to a message that said they were closed. Called store back and got NO HELP. Went back online and saw my order was cancelled.Going to cancel my membership.
-
May 2022 by Kim B.
Love shopping at BJs, hope food sample stations come back soon. Sadly, when it comes to loading digital coupons on to card using the website, out of the four stores I shop at, BJs is the slowest annoying website. Fasting to just cut coupons from the pamphlets
-
April 2022 by Jeff
Personnel flipped out for backing in versus pulling forward. Pointless rules.
-
March 2022 by Shannon Police
always a wait, but not too long. it's near where i work so i have 3 opportunities to check (am, lunch and pm!). the gas prices are great and lower than anywhere else. it's what convinced me to get a membership. the station is well lighted, attended to and in good condition. i feel safer at this station than any other ones.
