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October 2022 by Mark Minotti
I have been doing business with Citizens Bank since the 80's. Never had any real problems to speak of other than they had some account representatives through the years that were shaky at best, but overall, ok. My mother in law recently passed away and my wife became the executer of her estate. She needed to close my mother in law's bank account since my mother in law had already moved to Florida and there were no Citizens there anymore. When my wife went to close the account, they ask her for paperwork from the estate showing she was authorized to do so. She gave them the paperwork she was given from the estate attorney, but they said they needed paperwork direct from the judge stating she was the executer. My wife requested paperwork from the courts of Florida and brought them to Citizens which she was then told that she needed to get them Notarized. My wife asked if they could Notarize the document there and Israel Velez, Branch Manager, said they had no notary there so she had to travel to another Bank and had them Notarized. She then went back to Citizens and Israel Velez, Branch Manager, stated that the paperwork needed to have a raised seal from the Notary or it was not valid in CT. She traveled back to the other bank that notarized the documents and was told that they did not have one and that a raised seal was no longer required in the state of Ct! She went back to Citizen's and explained to Israel Velez, Branch Manager, how a seal was not required and he then argued with my wife for a moment before saying it was Citizen's policy anyway! Wait, Notaries no longer are required to use raised seals but this guy wants my wife to produce one where there is none LEGALLY required or available! My wife, now very aggravated, said she didn't understand why she was having such a big problem closing her deceased mother's account with all the proper paperwork and as the legal executer . She then mentioned that we never had any problems doing business with Citizens when Caesar Abreu was the manager and his response to her was "maybe she should go find Caesar and do business with him!!" Wow! That's Super professional! Mind you this is just to close an account legally, with a measly $95 dollars left in it for my mother in law who past! Then after arguing back n forth with my wife, he said he would have to submit it to their legal dept! Really?? What good is it having a branch Manager who has no ability to make decisions, and is super arrogant on top of it?! Remember....we are trying to close an account LEGALLY with only $95.00 in it for someone who has passed away! Needless to say, when my wife told me of this man's arrogance, I went back to the bank and closed our account! Over 30 years of business with them and that man destroyed our relationship in minutes...What happened to customer support? I would NEVER do business with them again! Mind you, we still have not heard anything from their legal dept and we are approaching a month already. Its bad enough we are all still mourning over the loss of my mother in law, this Bank and its manager are preventing us from closure.. Very Sad......
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October 2022 by Gina Maria LaCerva
Great service, great people! Shoutout to Elvin, Michelle, and Israel for helping with all of my banking needs.
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March 2022 by Kathy Brundidge
I just stopped in to get some money for my son.
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March 2022 by April Pierce
Stopped in to cash check, the bank was experiencing technical difficulty when I arrived. Israel Velez and Jen Jackson were phenomenal. Welcomed me when I arrived along with apologizing for the wait. They worked well together trying to assist customer ahead of me. Wonderful teamwork, with smiles on their faces. Great customer service
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September 2020 by Matthew Lopez
Bank Manager Caesar is very professional. Will highly Recommend!
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August 2020 by Kyle Tournas
Everyone at the North Haven branch is always a pleasure to work with, they always get me in and out quickly and efficiently so I can get back to running my business as soon as possible.
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November 2019 by Chris Monks
I'm a fairly new customer and the mamanager has been accommodating to some of my business requests do far. I like seeing that with a bank and especially a new relationship.
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March 2019 by Bob F.
My Dad passed away. I was on his account as many elderly people are. I went to his house and saw a couple of letters from Citizens bank. I opened the letters to find out his account was overdrawn. The fees kept adding up. They charged 35 every time someone tried to take an automatic withdrawal out. the insurance company tried to take insurance out. They denied and charged me $35. They tried again and charged another $35. they tried a third time and Citizens approved it and charged me another fee. Is there something wrong here? I feel like this is a scam. I called the customer service phone and got a nice lady who was very understanding. She credited me one fee and said to go to the branch because they should be able to help. They should be able to drop most of the fees because my parents were there in excess of 20 years and had no bounced checks. I went to the North Haven branch this am. It was the next morning. I talked to the manager Cesar. Right off the back he didn't care what the situation was. He was rude and condescending. I told him the mail goes to my fathers house and he said well there is online. I don't have access to my dads online stuff. I told him that the lady yesterday told me that he should be able to help me. He said " She,s a customer service agent she doesn't anything". I thought wow now he is talking bad about his own company. He is really in customer service too. I expressed my dissatisfaction with the bank and he didn't care. He said to me well do you want a 35 dollar credit or not. I asked him to cancel the account and he said ok that's fine. I Cancelled the account and he again didn't care. This is the manager? My Dad had a home equity line with Citizens and we went to refinance it a couple years ago and they told him that he coudn't afford to refinance it but it went up from $700 to $1900 and they thought he could afford that. The lady gave him a credit card and signed me up for one with my info until I told her I didn't agree to this. I have been taken advantage of by Citizens Bank for the last time for the last time. I never even had an account besides this one from there and it wasn't mine. I urge you to try another bank before you get scammed too.
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November 2018 by Stephanie Fragosa
Went to the branch today “Caesar†told me I could not pay my sisters loan! Since when does a bank say they don't want your money!! A day before thanksgiving and he made life a living nightmare! Sent us from North Haven to Orange! Like since when does someone tell you to spend your money elsewhere! Citizen Bank look really closey at your staff and wonder why the branch is empty!!! There was literally not one other soul in the branch! The employees like Caesar make customers go to Bank of America!!!!!
