About DOCS Urgent Care & Primary Care - North Haven
DOCS Urgent Care - North Haven offers a generally positive experience with friendly and professional staff. Patients appreciate the caring attitude of the medical team, including the onsite physician and medical assistants, who are described as kind, informative, and encouraging. Many reviews highlight the efficient service and shorter wait times compared to emergency rooms, making visits more convenient. The front desk staff is also praised for their kindness and helpfulness, especially when explaining virtual telemedicine options. However, some concerns have been raised regarding wait times inside the clinic, with one patient noting a 50-minute wait without being seen. Additionally, there have been issues with delays in receiving COVID-19 test results and prescriptions, causing frustration for some customers. Despite these challenges, staff members like Maria are recognized for going above and beyond to assist patients. Overall, the clinic is seen as a caring, professional place that patients are willing to return to for their healthcare needs.
Great customer service from front office medical staff. Doctors and nurses were just as amazing with service, great customer service and medical service was given to me. I will be back for future services.
October 2026
Makina and Lynette are always kind and courteous. Recommend visiting if you’re ill or need a primary care place.
May 2026
Makina was very helpful and thorough. Very kind and knowledgeable.
