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November 2025 by Adrianna Lucibello
I am writing this review to share a serious concern regarding my experience with Gengras Volvo of North Haven. During a previous service appointment, the technicians left rags inside my engine bay, which later caught on fire. This could have easily caused catastrophic damage — had I parked in my garage, my entire home could have burned down. Despite the severity of this safety issue, the dealership showed no genuine concern for my wellbeing or the potential danger.
Their response was limited to a complimentary oil change and replacing my sunroof gasket after I mentioned it leaking into the Intellisafe system. No apology, no sense of urgency, and no accountability. Five months later, that same leak persists, and they now want to charge me a diagnostic fee to look at a problem they never fixed correctly in the first place.
The service manager, Lee, was unprofessional and dismissive, and my conversation with the owner was even more disappointing. When I described the fire incident, his response was, “But you didn’t [burn your house down].” That level of disregard for a customer’s safety is unacceptable and shocking.
This dealership has repeatedly failed to take responsibility, communicate respectfully, or prioritize customer safety. I would strongly advise others to avoid Gengras Volvo of North Haven.
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October 2025 by Jimmy Esposito
We recently purchased our Volvo XC90 and had an amazing experience working with Brian. He was beyond knowledgeable about the vehicle and made the entire process smooth and enjoyable. Brian was easy to work with, never pushy, and truly focused on helping us find the right fit. His professionalism and genuine approach made this one of the best car-buying experiences we’ve ever had. Highly recommend asking for Brian if you’re considering a Volvo, he is as great as they come!
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October 2025 by Paul Fappiano
We are so delighted with our purchase of our 2025 CV60 from Gengras Volvo. This is our second XC60 we have purchased from Gengras in the last four years.
Ryan Zucker who should be recognized as a valuable asset in the Gengras dealership. Ryan is our Sales Representative who went above and beyond to assure that we had the best purchase experience. We cannot praise Ryan enough, sharing his expertise and knowledge of all of the Volvo cars we inquired about. Ryan's quiet personality and patience during the process is very much appreciated.
With Ryan's assistance, we were able to take delivery of our beautiful XC60 on my wife's birthday!! Ryan arranged a very special large red ribbon and bow he placed on the car so she would see it when we arrived. He also spent so much time to explain all the features of the vehicle, etc.
We recommend if you're interested in purchasing a new Volvo or preowned vehicle that you give Gengras (Ryan Zucker) an opportunity to present all their details to you.
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October 2025 by nikki koz
If you need a car go to Ryan because not only will you leave with a car, but you will gain a family member. So personable, really helped my dad and was honest and kind, and couldn’t be happier with the outcome. To helping find him the right car at a great price to the post check ins and all the laughs - Ryan you deserve all the stars.
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October 2025 by Kerri Mubarek
Ryan Z, our salesman was fantastic. He was thorough, knowledgeable with great interpersonal skills. He answered every question we had and we will buy our next car from him too!
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October 2025 by Tricia Briley
What a wonderful experience we had with Ryan Zucker purchasing our new Volvo. He explained everything in detail & explained all the new features and the phone app on our new XC60. Ryan made buying our new volvo easy and stress free. Thank you Ryan for all you did!!
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October 2025 by larry golden
This Google review is for Lucas in the service department. In gengris, auto in North Haven, I am a United States. Air force disabled veteran. I have a car that had some issues. And I had the pleasure of speaking with Lucas. I've dealt with service departments for 30 years. Considering I was in the industry for a long time, there is nobody I've ever spoke with. That. Has been as professional and warm, caring and with a great sense of humor and did not try to take me for every penny. I got. They are very, very conscious about the consumer they do exceptional work there. I couldn't say enough Good things about lucas.If any veterans that need service done, go see, lucas, ask for him personally, he is again absolutely amazing.And anybody else that needs service done?Definitely, go see them.Amazing amazing people.The manager who I haven't spoken with his name, is lee and I hope lee takes some time out to make sure lucas has recognized amongst his peers for having done an exceptional job.Thank you so much.Lucas take care and thank you very very kindly
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October 2025 by Kwami Chambers
Unfortunately, my wife and I were so excited to get into our new (CPO) Volvo XC60 and show off to our friends in town, that we completely forgot to take a photo. We started our experience when we came in just to get more information on Volvo vehicles and trim levels, when we were greeted by Ryan Zucker. He matched our energy, was very transparent, realistic with expectations and what we were looking for. It was only a matter of time before we made our deposit and were back to pick up our car. Ryan was amazing to work with and great with communication even after we left the lot. Although we might not be back for a few years for another vehicle, we would definitely recommend Gengras Volvo and Ryan to our friends and anyone looking to get into a quality vehicle with quality service.
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October 2025 by Dennis Sullivan
After suboptimal experiences at several other Volvo dealerships we worked with Ryan Zucker at Gengras and he was amazing!! No pressure sales, no rush, just knowledgeable, thoughtful, high quality customer service. He went above and beyond for my father who is a senior, helping him setup and navigate all the features in his XC90. He even brought the car to us to test drive! If you’re in the market for a Volvo, go to Ryan!!!
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October 2025 by Vikash Kumar
Vikas Kumar
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September 2025 by gwen decosta
Brian Langley was so helpful and a pleasure to deal with! We had an issue with our key fob and he gave us a quick and easy fix! This was an overall great experience and I will definitely be back if I have anymore issues
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September 2025 by Patricia Herrington
It was a pleasure working with Ryan at Gengras Volvo North Haven. Everyone was very friendly and helpful. I would recommend this dealership when shopping for your next vehicle.
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September 2025 by Diane Tanenbaum
This auto dealership provides quality service and shopping for my auto was a very positive experience. The salesman, Ryan was extremely knowledgeable and professional. I highly recommend this dealership to anyone seeking a no pressure professional team. The administrative and financial team were also friendly and efficient.
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September 2025 by Liz Connelly
Can’t say enough about the positive experience I recently had with Gengras Volvo of North Haven.
Was fortunate to work with salesman, Ryan Zucker, who was professional, courteous, knowledgeable, responsive and personable throughout the whole process.
Also worked with Ashlee when preparing and completing the financing aspect of the purchase of the car. She was greatly efficient,professional and helpful as well
Together these individuals, along with their managers, made the selection and purchase of our new car a very pleasant and enjoyable experience.
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September 2025 by Haleh FitzGerald
“I had an excellent experience working with Ryan Zucker at Gengras Volvo North Haven. From the very beginning, he was friendly, professional, and truly listened to what I was looking for in a vehicle. He was patient with all my questions, never pushy, and made sure I felt comfortable throughout the entire process. What really stood out was how knowledgeable he was about the cars and how clearly he explained my options without overwhelming me. The process was smooth, transparent, and stress-free, and I left feeling confident in my purchase. Definitely see Ryan if you’re looking for someone who genuinely cares about their customers and goes the extra mile to make sure you drive away happy, I’ll definitely be coming back and referring friends and family!
