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March 2025 by Denise Petry
I am writing to formally express my dissatisfaction with the service I received at one of your locations regarding my LLC, personal, and estate tax returns. The experience was highly frustrating, unprofessional, and resulted in unnecessary stress and financial burden.
I initially entrusted one of your tax professionals to handle my LLC return, expecting a competent and efficient process. However, it became clear that the agent was completely lost in navigating the return. I ended up having to sit with her for an hour, essentially guiding her through the process myself—only to then be charged an exorbitant fee for what should have been a straightforward service.
Unfortunately, the issues didn’t stop there. My personal tax return was also delayed despite assurances that it would be completed a week ago. The agent appeared just as confused with this filing, further eroding my confidence in your services. To make matters worse, I also entrusted this agent with an estate return, only to find out that she lost the paperwork entirely. As a result, I left without my estate return completed and now must seek out a CPA to fix the situation.
This experience has not only wasted my time but also forced me to incur additional costs by seeking a professional who is actually capable of handling my tax filings.
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February 2025 by cristina reddick
Debra really doesn’t explain fully about why fees are expensive or explaining about your return don’t make any sense I’m trying to figure out and understand her I try messaging and calling and no response back you have to keep reaching out she doesn’t respond back to my messages I will not be returning after this.
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February 2024 by sally hopkins
Extremely patient, kind and knowledgeable
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August 2023 by Russell Prussing
Attitude fantastic
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March 2023 by andrea puzio
wonderful experience with great professional people who explain and help you every step of the way would recommend H&R Block to anyone.
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March 2023 by Kevin Dinan
We only use H and R Block for our tax filing needs.
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August 2022 by Jeffrey Dearborne
Good communication and good customer service
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August 2022 by Richard Angelini
Excellent service.
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August 2022 by Bob Piekarski
Accuacy
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August 2022 by Loany Rosado
very nice and knowlegable staff
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August 2022 by Joe Nappi
Knowledge and friendliness
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August 2022 by jane murray
Pleasant
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June 2022 by Curly H.
I have been going to this location for years. My experience with the tax pros there has been an excellent one. The people who have prepared my taxes are nice fair, honest, explain complex tax stuff to me so I can understand and are thorough.
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April 2022 by Igor Khokhlov
It was fast and easy! Joe prefilled all the forms before my visit, so it was very fast. He was very friendly and explained me everything. Definitely would recommend!
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April 2022 by David Keyes
Inefficient ,bad communication between clients & preparers .value for the money charged is exorbitant.twice during our preparation your people lost our signature papers & could not find them.i submit that your level of service has dropped below what it's been in past years.
