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February 2024 by Love Love
I have been here maybe 3 times for grooming and there was only 1 person on one occasion who seemed to genuinely care about my small dog (can’t remember her name). The two other times same person a male I absolutely hated the service and his attitude on this most recent occasion about 2 weeks is why i will never go back for ANY SERVICES AT ALL!!!! They called me to pick up my dog about 10mins after we left stating he wouldn’t cooperate with the grooming. I get there to pick him up the male groomer kind of young (A) was very impatient and visibly irritated. He was making so many sound effects just putting on my dog’s collar that I took it from him and did it myself. My dog was shaking the entire time and he vomitted as soon as we got in the car. I just didn’t like the attitude or the atmosphere and I will never ever recommend this place. I will say there was a female supervisor there a few months ago not sure if she’s still there but she was very friendly and helpful.
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February 2024 by Marg
I took my dog to get groomed by Naomi she did a nice job I would highly recommend her if you want your pet to get TLC
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December 2023 by GRACE PAPA
I believe the kid was too young to do the job did not finish the haircut unprofessional my dog Looked terrible
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November 2023 by Asher Elliott
Petsmart had a decent aquatic plant selection. One thing I did notice is that they package semi-aquatic plants the same way as aquatic plants. That could be misleading. I bought a Cardinalis tissue culture awuatic plant, and it looks fantastic. They did not have the Marimo moss balls I was looking for. Employees were not the nicest. I asked one if she had Marimo moss balls, and she went to look, but the other one quickly checked me out before the other lady got back. They clearly were ready to close up the store and go home for the night. I was looking for the snauls, because I am thinking about getting more and was wondering if this was a good place to get them, but they had no snails at all. They also had no gourami, no rasboras, and no tetras. Just empty tanks. I would not go back. I attached pictures of the tissue culture plant I bought for $10
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November 2023 by Alecia Massaro
Great prices, but worst customer service. As someone who works in customer service, I understand how servicing customers should look. Playing with a snake and chatting with friends isnt professional. Also, deciding to ignore a line at your register and not communicating with that line or the other snake handling employee is unprofessional. Get your management in check, your employees suck.
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October 2023 by Marilyn B.
I'm new to the area but I have used PetSmart grooming services in Tucson, AZ many times without complaint. I did not get what I paid for here. I feel duped & ripped off by the grooming associate, She's either lazy, inept, or both. I'm disgusted & out $70 for subpar service due to a lackadaisical, smug associate. I have a 3yr old, 63lb, female, German Shepherd. She is well-behaved, she's sometimes "dog anxious" but never dog aggressive. She loves attention from people. She has never gotten a bad report from our previous groomers. This appointment was booked for a bath, brush & I added on toothbrushing as I've done in the past. Upon arrival the assigned associate asked about our dogs previous history since we mentioned her dog anxiety. We reassured the associate she is sometimes excited by other dogs but not aggressive. The associate took a moment handling our dog, looking in her ears, picking up each of her paws, looking in her mouth, ruffling her fur from her head to her rear. The dog was non-reactive & completely cooperative. When I asked for a time estimate to plan my afternoon, we were told it would take 3 plus hours because "she's a big dog & I'm not a big person." No problem. It took two & a half hours at most & we went to pick her up promptly. The associate told us she did not brush her teeth because the dog was uncooperative but that she sprayed her teeth & it was adequate. I presumed she removed the $12 toothbrushing charge because she did not complete the service. Much to my chagrin we were still charged for it. Prior to paying I asked for the charge to be removed because she did not brush her teeth. I was told NO, because her teeth were sprayed. I asked if her teeth would be clean because that's what I requested & was paying for. I was assured the spray "does a good job." When we got home, I checked her teeth. I can assure you the tooth spray was not in any way adequate & it did not do "a good job." In fact, it did absolutely nothing. Her teeth were still dirty with noticeable plaque. I am so disappointed in this service especially due to the fact that I was polite & direct & in return I was lied to & dismissed. I had to pay extra for something my dog didn't receive. She refused to remove the charge even though I confronted the issue on the spot. The fact IS she did not perform that part of the service, so why did I have to pay for it? Upon further inspection, my dog still smells. I should have known when the associate sprayed her at the last moment with cologne. She didn't do a thorough job AT ALL. . I cannot believe I paid for such a terrible job. This associate's behavior was ambivalent & she was making excuses for herself from the beginning. If she didn't feel comfortable grooming a German Shepherd she should have assigned the job to a true professional who is proficient in grooming a German Shepherd thoroughly. This person is an awful representative of your business. I will be looking elsewhere from now on.
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September 2023 by Susan O'Neil
Reasonable prices, friendly customer service, good selection
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July 2023 by Bridget Parise
This place is amazing. We have 2 huge dogs & this store actually has stuff for my big babies. The rewards program is good too, usually buy 2 get 1 free on treats & toys. Employees are knowledgeable & caring. Unlike similar stores that only cater to small dogs; PetSmart has stuff for all types of pets.
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June 2023 by A. J.
Tina Marie was WONDERFUL in the grooming department!!! I can’t say enough good things. She was so patient and gentle with my nervous pup. She took her time to gain his trust and overall it was a great experience. Highly recommend her ! Very nice staff as well.
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May 2023 by Maria Pollans
Love pet smart the staff is GREAT and Frank who works there in north haven is awesome. He is always very helpful
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May 2023 by Joey Burns
Julie is a "FAS"... Fish Adoption Specialist! A wonderful shopping experience! Got Fish!
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May 2023 by Nicole Apuzzo Cain
Groomer completely shaved my sheltie’s whole body to the skin after asking if they could do so on his belly/sanitary area to help with his mats. We know that he didn’t have mats on his back, as we had just brushed him out and even given him a home trim to hold him over until his groom. Shelties are double-coated and should never be shaved. We will be working hard for months to make sure his skin is protected from the cold and sun, because he is now completely exposed.Of course, our other dog came back with a progress report listing the groomer’s name, but our sheltie didn’t. Seems like they knew they had made a huge mistake.
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May 2023 by Austin L. Wright
Great spot and some excellent discounts if you’re part of the customer loyalty system. Honor prices even if advertised or labeled in error, which not all stores do these days.
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May 2023 by Amilia Afanador-McQueen
Amazing job thank you Cynthia.A for grooming our puppy cain..
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April 2023 by Judycarlie Schneider
Bought my yellow budgie, very happy with it. Named it Buttercup.