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May 2023 by Mike M.
What a difference between this HD and the one in East Haven.. This store was clean, well stocked, and employees who were actually going out of there way to help.Is the East Haven store some kind of experiment?
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November 2022 by Toni T.
I am all about good customer service wherever I go yesterday maybe 630-715 I stopped the North Haven location by to get a key made. I stood at the key kiosk as your employee just went on and on with another customer who had several keys to get made but also looking at designs etc. Your employee never once said I will be with you or what was it I was just standing waiting for???? Another employee I saw I asked her where the key kiosk located (not knowing it's not self made but employee made) she pointed to it. Later she came back and saw me still standing there and said to the other employee who was still there talking (lolly gagging) with the customer instead getting her keys made I will make her key after seeing what was happening; the main key maker made those eyes at her like in a whatever or okay fine attitude. Thanks to that employee who assisted me in making my key I wished I had gotten her name. Something that took her 5mins took to do for me took 15-20 mins because your other employee was lolly gaging instead of multitasking and had me just waiting with no acknowledgement of any kind...Kudos to her who assisted me, you need more of her in your business. I don't like rating places with poor reviews but sometimes it has to be done and that one employee cause you to get 1 star on this visit...
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June 2022 by Brett G.
I purchased a bag of Quikrete from Home Depot in North Haven. The concrete was already cured in the bag. I return it for a refund and asked for a free bag. Why I asked for a free bag was that the trip to Home Depot took 25 minutes due to construction. Also I was going to pour the concrete during my lunch break. Gas was also a factor. I've spent close to $40,000 at this Home Depot. All I was looking for was a free bag of Quikrete, priced at $5.17. The woman that came over to speak to me said I should have check the bag before purchasing. Unless I have x-ray vision you cannot identify this issue unless the bag is opened. The was rude and denied my request. So they could give me a free bag, value $5.17 which would have kept me happy with the store. So now I will be going to Lowe's. I guess denying a free $5.17 bag of concrete is better than losing my business that will run to thousands of dollars over time. What is wrong with their customer service????Update: I finally found a woman at Home Depot that was awesome. She realized this was bad customer service and now they will give me a new bag of Quikrete for free. Just wish I didn't have to go through this for something that costs $5.17, but it's more the principal.
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June 2022 by Maven P.
Second part of the saga.....installation day....6/6/2022. Let me tell you what is going on. So your Home Depot Manager just called me and said he was on his way to deliver my dishwasher. Unfortunately, I did not need my dishwasher delivered. I need my Bosch dishwasher installed. Dennis said they don't install......they deliver. Dennis said he will have someone call me tomorrow and let me know when they will install. Dennis asked if I had the box I need to do the install. I told Dennis I have everything they told me I need. He said it is a shame they don't tell us (customers) everything we need to know. And my Bosch dishwasher is still not installed. Everybody at Home Depot that communicates with me (email, phone call, text) apologizes to me but no one takes ownership of getting the problem solved. I don't really feel that any of them really give a damn. So sad.I have completely lost faith in Home Depot. I don't trust that they will do anything they say.By the way, earlier around 2pm when I talked to the rep at Home Depot they said that they missed my 9:30am to 1:30pm install window today was because the person who was going to do the install was very old and had 3 more appointments before me. I fully expected the person who called me (Dennis) to be very old and moving slowly. Nothing in Dennis' voice sounded old. I think they lied to me throughout this entire experience and I believe they continue to lie........No one cares at Home Depot. No one person takes ownership to see that things get done as promised.Maven Pollard
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October 2021 by Patrick L.
Purchased new washer and dryer for our new house this summer. House was delayed so appliance sat unused until now. We moved in and went to use washer was fine but dryer didn't work. First call to Home Depot told me I am SOL after 48 hours you have to call the appliance company. Asked which one I have and said Samsung, and they said "Good Luck". Called Samsung and had tech check machine out. They took the machine apart and found bent frame, inside. Outside is perfect. Well you end up In the middle out your money with a dead dryer. Would never buy from either again. Time to return to mom and pop appliance stores.
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June 2021 by Jessica H.
Ordered cabinets, with Phil. He's the only reason I'm giving this review stars, because he was very knowledgeable and friendly while steering us through the ordering process. Wait time for cabinets was to be 5 weeks. 8 weeks later, I get in touch with Phil, for an update since we still don't have the cabinets. Upon checking on the order, he informs us that there was a "computer glitch" between them and the cabinet company, and the order was never placed. Now the cabinet company is scrambling to get our cabinets to us. Wait time.....another month. We are moving into this house in a few weeks, with a gutted kitchen. At this point we will have to set up a utility sink, and live out of boxes for weeks for our dishes/cooking and bakeware, and pantry food. Not happy AT ALL.
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April 2021 by Anthony M.
Home depot contractor Odessa damaged my home during front door install causing 6000 damage. Home depot will not repair damage.
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January 2019 by Ed Makuck
As a retired contractor for 47 years, I was about to give up on dealing with Home Depot when they canceled my military discount, but decided to give them another chance pricing a large decking order. Richard Torry on the Pro Desk was fantastic. Within minutes he blew all other quotes out of the water, including the one Lowes gave me with a 10% military discount, and I knew that the information and advice he provided was spot on. From special order to customer delivery, he and his department were on top of every concern promptly and curteously. Highly recommend you give them a try.