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February 2024 by Mike L.
This may be the worst branch I've been at. They have no idea what an IRA Rollover is. They told me I had to pay tax on it. Nobody here seems too interested in listening. I called the number they gave me. Useless. You get some guy in India who knows nothing. I just do not understand how anybody with a problem gets it resolved. You call them and it's an automated system. Totally frustrating. One star because that's the lowest.
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October 2021 by H K
I love diane! She read my mind and was one step ahead of me. I hadnt recieved my new card in the mail for 2 weeks when i went through the drive thru and told her what happened she went the extra mile to make a call and order me a new one. And when she didnt hear from me she was nice enough to cancel the one that was lost in the mail and issued me a new one! People like her make a terrible day, a better one! Thank you Diane!!!!
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May 2021 by CommunityRx
I love diane! She read my mind and was one step ahead of me. I hadnt recieved my new card in the mail for 2 weeks when i went through the drive thru and told her what happened she went the extra mile to make a call and order me a new one. And when she didnt hear from me she was nice enough to cancel the one that was lost in the mail and issued me a new one! People like her make a terrible day, a better one! Thank you Diane!!!!
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May 2019 by Chris Monks
I own multiple businesses and have a few property rentals so I do substantial business with 3 separate banks on Washington Ave in North Haven. Webster is by far the worst. They hit me with fees that dont make sense and their manager is totally inflexible. Managers at the other banks bend over to help me out if there is a problem. No customer relationships there whatsoever. Strictly transactional and they will nickle and dime you ever chance they get.
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February 2019 by Nancy P.
The service is phenomenal! It's a very customer oriented bank. Associates, such as Stacey, Emily, both Diane's, Lori, Shannon are helpful, cordial, knowledgeable, timely, efficient. I appreciate this branch.
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December 2018 by Amanda Knecht
Staff seem friendly yet don't follow through on what they say. I had an issue with the bank charging over draft fees, When I went to the branch in person, the woman helping me spent an hour on the phone with support staff trying to explain the charges to her, Clearly no one knew the answer and yet they refuse to refund me the entirety of the charges (only one Courtesy refund). I called today at 3:15 to ask about a transfer from another bank to my account, the woman at the branch seemed very frustrated with my call because she was “just leaving†and continued to huff and puff about my simple question as if I were a burden to her. She claimed that she was going to have someone look into the problem and get back to me. No one ever did. Poorly run branch and staff that is clearly just trying to “get through the day†and nothing else
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December 2018 by Ms. Nancy Papa
The nicest staff here! And they are quick and efficient! This is my favorite branch! A special shout out to: Stacy, Emily, Jeremy, Diane, Wendy, Shannon, and Laura for their superlative, A+ service! 2018
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May 2018 by Nancy Papa
The nicest staff here! And they are quick and efficient! This is my favorite branch! A special shout out to: Stacy, Emily, Jeremy, Diane, and Laura.
