The Xfinity Store by Comcast in North Haven, CT, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers have noted that the staff is attentive and provides good customer service, with some highlighting a specific employee for exceptional professionalism. While many appreciate the affordable internet options, especially for those eligible for the "Internet Essentials" program, some reviews mention long wait times and inconsistent training among staff, leading to mixed experiences. Phone support is often seen as more effective than in-store help. Overall, the store aims to resolve issues, and despite some challenges, customers have had positive interactions with the staff.
Yes I am supposed to be qualified for free cable they came to hook up my cable I had to call them to waive the service fee for the technician to come out my cable works when it wants to every time it doesn't work I have to call Comcast Xfinity to reboot
June 2024
Attentive, conscientious staff providing good customer service with excellent, affordable internet for those who qualify for the "Internet Essentials" program.
April 2024
Be prepared to wait forever. I moved and had to return my old device. Idk why and neither do the reps. Also, turns out that my service was turned off by the rep instead of transferred. Causing issues with ACP and autopay. Thank you.
