Best Buy

Most Recent Comments

• March 2025 by Adam Wycislo
  UPDATE - They did respond to my initial 1 star. Emailed them the proof, and was told i would get a check in the mail. Today check arrived. So 1 star changed to 4. Way too much back and with call in team to get a 5. But in end I did get what was promised.
  
  Bought a TV, purchased the membership plan because was told if price changed in next 30+ days I could use their price match policy. Oh course the price went down the next day, emailed them, have transcript stating i would get $318.75 back. Have now contacted them 3-4 times, placed numerous disputes, and it just goes around and around without any resolution.
• March 2025 by Jeff Sale
  Great experience purchasing curbside. No issues, friendly staff, seamless service!
• March 2025 by Agnes Doria
  The Geek Squad was such a big help setting up my computer
• March 2025 by Kevin Britton
  Always go here to buy electronics
• February 2025 by Microbial22
  This place isn't what it used to be during the days of physical media. I could just buy a DVD, a video game but it's just appliances and computers and shiton of accessories. Not fun unless you intend to spend over $1000. Parking is just strange.
• February 2025 by Ryan C
  Great team in the TV department!
• February 2025 by Mallikarjuna J
  Didn't find the expected game 😔
• February 2025 by jam girl1
  Good customer service the person who help me was ray
• February 2025 by Chieh Lee
  If I could I’ll give 0 star. The worst shopping experience. Before I bought this PS5 game, I asked the online agent if it support certain language of subtitles. And they checked it then said yes (I even keep the chat record), but then when I bought it and install it I found it doesn’t…and the online agent kept telling me it does until he/she checked the manufacturer again, and found they provided wrong info to the customer.
  The worst thing is, they don’t allow me to return it because of that wrong information they gave me. They said once it’s opened, no return is allowed. I don’t even play this game , how would I know before I install it that the agent gave me the wrong information?!!! and I need to take the responsibility which is ridiculous.
• February 2025 by max sauer
  Terrible place. Geek squad kept selling me terrible screen protectors and then the man working there kept putting it on incorrectly and charging me $8 every time this incompetent man couldn’t place the screen on correctly. Zagg is terrible to work with because there warranty takes months to replace and they charge you just as much to ship.
• January 2025 by Vasylios Петровець
  Update today, just come to trading my phone what I'm buying 1 years ago he's just going to give me $10 for perfect condition, and what is very rude don't come from the store!!!! And I think Samsung change yes change but from that way,Best Buy (Bad Buy) is Change and not very good nasty workers and I don't recommend that this is place be careful over here people not nice..... Never help you
• January 2025 by Gerard Tauro
  Always terrible.
  Ordered an item for pickup same day, as they said it was available same day, a few days before Christmas.
  Quick to charge my card, never made the product available until after the holiday. Even after I had cancelled.
  Never fail to disappoint.
• January 2025 by Christopher Gradel
  Order something online for curbside pickup. Show up, “your order will be right out!” Never comes. Go inside, “oh I don’t think we have the item at all.” Ok. Now I get to call customer support and wait on hold to cancel an order the store couldn’t fulfill. Cool.
  
  You really can’t be surprised that physical stores are dying with service like this.
• January 2025 by Chris Seneco
  Quick and friendly customer service.
• January 2025 by Kristen Granieri
  Rude customer service, took my business elsewhere!