March 2021 by Fred B.
I've done business with Connecticut Business Systems for close to 20 years. Pandemic aside, their sales and administration has turned terribly south! It's amazing to me, considering the ease with which you can spread both good ratings and bad, that this large company would choose to avoid dealing with equipment issues in a helpful, customer-forward way. All has been wonderful, for them, as long as I kept paying my lease payment on time and re-upped with new leases on new machines as the years went by. CBS now hides their head in the sand when I ask for help fixing an issue with a faulty machine. I will never lease another piece of equipment from them and will share my experience with anyone willing to listen and considering copy equipment.
