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November 2023 by Michael Alexander
Easy experience from the sale process to picking up the car.Great job again.
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October 2023 by L D
This review is for a car purchase. I worked with Rick Clark. Normally I don't write reviews but my experience here was so good and different than almost any customer experience I’ve had that I feel I have to give them a shot out. From the moment I walked in Rick Clark greeted me like a gentleman and helped me with the car I was interested in. He was patient, very knowledgeable and super pleasant to deal with and maybe most importantly for me, he was totally transparent with the numbers. He's been there for 20 years and he certainly knows how to treat a customer - the ultimate professional! I am an analytical and skeptical shopper so I wanted to get all the numbers and all the fees, etc., and compute the payments and square the figures against an online auto calculator. Rick was fully transparent without me even having to push him to be so. On his own he provided a detailed spreadsheet with all the figures disclosed, everything!! All without going to his manager even once - he had it all at his fingertips! Simple! Beautiful! Only God knows why other dealerships still do all the silly dance and show of going to the 'manager' for the numbers or only having partial numbers to provide, this includes the other Acura dealerships in the area..Long story short, if you are buying a car, you defintely want to deal with a guy like Rick, he went above and beyond to take care of me, delivered the deal that he offered me and even managed to get the color my wife wanted from another dealership within a few days of my decision to get the car. I give Devan Acura and Rick a 10/10! Excellent!
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August 2023 by He Wei
The service of this car dealership is really good. Ricky is a very good and skilled person. He will not raise the price casually again. The prices quoted are real and he is a trustworthy friend.
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July 2023 by Anne Frewen
Jeffery and Rick were very pleasant during my lease renewal and had me in a new car very quickly. The whole process was seamless.
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June 2023 by Michael Maloney
I went to Acura to compare the price of the MDX against the 3 other trucks I was only considering buying. I walked out with an MDX the same day. I buy cars obviously for the product itself but also for the way the people at the dealership present the vehicle and the principles both them and the dealership stand on. Rick is the perfect example of the experience every person should have at car dealerships in general. He was honest, transparent and loved where he worked for 20+ years. That statement itself already speaks to the principles of this Dealership. I have had 20 years of experience buying cars for both myself, my wife and others and this experience was so perfect, I don't think Ill ever be able to compare to my previous. Unless they stop making Acura's, its going to be tough to move away from this dealership in the future. Big thank you to Rick and the staff for such a perfect transaction. As being someone new to the area, it was truly a great experience I cant rave about enough.
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June 2023 by Diana B
I've contacted them 2 weeks ago about my bank card being checked and linked to their business. This was a fraudulent attempt as I have never been to the USA. I contacted them to have my card unlinked from their system and left my phone number on the chat to be notified when this is done. Never received any notifications, I had to block my card before a holiday so I don't get charged which was not great. Very unreliable company.
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June 2023 by Nina March
My experiencing purchasing the car was unbeatable. However, Acura makes servicing the car incredibly long winded but not by fault of the dealership. Everyone I encountered was always patient, and compassionate towards me, an impatient, very stressed and confused customer. Thank you to Rick(my salesperson), Donato and Doug in the service department for their kindness in what I’m sure can be crazy work days.
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June 2023 by beans R
Best acura dealership. Had an issue with my motor and got it replaced within a week or 2 with warranty. Customer service is the best. Would recommend this dealer 100%. Experience with them is always great. Free oil change and wash for life once you purchase a car with them.
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May 2023 by paulviesto
Devan Acura is of the utmost professional experience. Very honest. Rick O. my sales person even found me an Acura deal/promotion that saved me a substantial amount of money. Thank you Rick and Devan Acura.
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May 2023 by Lauren Steffero
Great place! I purchased my car here and wasn’t haggled at all. They were straight forward and the process was very easy. I have since been back a few times for the free oil changes for the life of the car. The service dept team is always personable and remember who you are which I appreciate. I had a small issue with my MDX which was under warranty. They took the car and gave me a loaner which was great. I also appreciate they wash the outside every time you have service done.
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March 2023 by Ryan Ginley
The best brand and dealership around. Purchased my fourth Acura today. Rick Clark is my guy. Professional, funny and gets what I need done, when I need it. We’ve become really good friends over the past 15 years.
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March 2023 by Scott Noble
Had an amazing experience here buying my 2023 MDX. Hopefully this relationship continues so splendidly for awhile. I have a feeling it will what with the free oil changes and car washes! Rick Clark was our salesman and a total gentleman and the most un-selly salesman ever. Just like a good friend you'd hang out with who happens to have access to awesome cars for you.
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February 2023 by Kanong Kha
I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure.
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October 2022 by Joseph Lutz
I purchased an Acura MDX from Dan LaRusso in 2004 and the experience was fantastic. I since retired and moved to Florida and began shopping for a new MDX. The dealerships in Florida lacked professionalism, product knowledge, and I became extremely frustrated with incompetence. I called Devan Acura and found that Dan was still working there after all these years, and that is a rarity in the car business. I told Dan what I wanted to do, and we had a deal put together over the phone within minutes. You have to like that dealership and salesman in order to drive 1200 Miles each way. I’m a customer for life now!!! They don’t play stupid games, and the deliver what is promised. Dan did a great job and knows his product, which too, is so rare today. Thank you Dan and Jeff at Devan Acura for top notch performance!!! Update September 30, 2022. Another Fantastic experience here at Devan Acura!!! Certified 2022 MDX in Apex Blue.
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October 2022 by REGINA MCKAY
I am impressed by the top class Service I received today. I walked in and was assisted immediately with my vehicle. I have to say Dan Pangia was just hands down awesome! Very thorough with explaining the diagnostic and just had a caring attitude. Thanks!
