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February 2024 by Amir H
Amazing and Fast service by both young ladies at wesport ave Enterprise. Thank You
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January 2024 by PF Lendihand
Amazing customer service experience! Brandy and Taylor were so kind and helpful.
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January 2024 by Alexander DeMarco
I wanted to take a moment to express my sincere appreciation for the exceptional service we received during our recent visit to the enterprise store.Taylors dedication and attention to customer satisfaction were truly commendable. Not only did Taylor (Store Manager) assist us promptly, but her efforts in securing two rental cars for my wife and me exceeded our expectations. Taylor’s professionalism and commitment to ensuring a positive customer experience did not go unnoticed.Thank you once again for your outstanding service. It's individuals like you who make a significant difference in customer satisfaction.Best regards,Alexander P DeMarco & Kayla Cohen DeMarco
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January 2024 by Zachary Lubchansky
New manager Taylor couldn’t be more rude and problematic. She called me threatening to reclaim the car and charge me because she was having trouble getting in touch with an insurance company on a direct pay issue: insurance is paying, not me. Her rudeness continued with my next rental need and her attitude on the phone is disgusting. When I asked for a manager to contact she told me she doesn’t have that information. She directed me to the 1800 number and hung up. I spent nearly 40k in car rentals last year alone: I’ve since moved my business to the main ave branch. Even though it’s a bit out of the way, they’re always willing to pick me up or drop me off and their cars are always cleaner and nicer. This branches cars smell like pot so often I wonder if the staff is hot boxing them. You’re welcome to smoke, but it’s Not the professional or personal look I’m going for.Go somewhere else, since the old team left this location had fallen apart.
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August 2023 by Joe Vallejo
Good spot
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May 2023 by Ricardo Lamour
The enterprise on westport Ave is the best. very professional and curious. The whole team provide good service. I will not go anywhere else to rent a car.
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February 2023 by Matthew L.
Great team over here. Teddy was fantastic.
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November 2022 by Brenda B.
I started out renting from this location after I got into an accident with my car, but I've had to switch cars 3 times. I have to say the guys have been very nice about the two switches I made with them! The first car I got was way too tiny, so I swapped it for an SUV. Only problem with that one was that it had an expired inspection so I got ticketed while I was at work - had to trade the car because I didn't want it to happen again. Didn't like the next car at all, so they promised to keep an eye out for another car I wanted - they found it at another location for me after I asked. The customer service has been great - just bad luck with the cars! I do have to say it's nearly impossible to get anyone on the phone, but that's because they're busy and short staffed. Always polite when they do answer!
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August 2022 by Andrew H
Horrible experience. Had an appointment booked a week in advance with insurance they show up 1hr late. Vehicle class is not the one chosen. Car has lots of nicks and scratches. Was not made aware of Charges ahead of time. Just a few examples of why I never use enterprise.
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June 2022 by Dave Goldman
be careful this car company are a bunch of thieves. if you do not by their insurance they will purposely fabricate damage to their cars and charge you for it on your Credit card or try to get cash from you. They actually destructed the car I rented and took pictures of it! unbelievable! Beware you don't believe me just Google Enterprise and fake damage and you'll see it happens to a lot of people that happened to me and they report it to my insurance when I refuse to pay
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May 2022 by Jackie S.
The rental process was quick and easy but I felt rushed. The Mitsubishi u rented was an awful car. I wouldn't recommend one to anyone. I tried phoning the establishment a few times - no one answers the phone. I was told I would receive a ride once I returned the car- when I arrived mid day no one was there. They shut down the place and put a note on the door ti use the drop off box to return keys. I ended up parking the car- dropped the keys and walked to my auto body shop to pick up my car. Overall - not the best experience- certainly not the worst ... I would prob use them again. They should work on making improvements. Rentals are expensive and customer service isn't the best.
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March 2022 by Vic .R
As with most businesses they are short staffed, but the store representative was very helpful and attentive and tried his best to accommodate everyone coming in as he was the only person working in the front. He is DEFINITELY A ASSET TO ENTERPRISE!!!!!!
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January 2022 by Bp Perfido
Marcelos was great from start to finish..He went above and beyond to get me to my rental car, make the transaction smooth..and allow for ease of return. He was polite..professional and he will go a long way in the Business world...Thanks so much
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November 2021 by Rapeephan S.
Thank you Casey for making sure that my rental would be Mini van. I felt that it gave me more space than SUV. I got a customized customer service experience at the front desk. I dropped the car key off earlier because the representative was not there. I called later and Sal promised not to charge with my sister's credit card because I want to take care the rental bill. Sal kept his promise. I came back at Enterprise in the evening and paid with my credit card. Great new and clean car. The ease of pickup and return is just wonderful. Thank you!
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November 2021 by Debbie Murphy
Excellent service. Great place to pick up a rental car.
