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October 2023 by Mike Fusco
I was in an out in less than an hour. Wonderful people took care of it after a frustrating day. Highly recommend
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October 2023 by Shawn T.
RIP OFF ARTISTS:"After procuring and personally installing a new battery for my vehicle, I was perplexed to find the engine light persistently illuminated. Seeking expert intervention, I had the alternator replaced at a specific automotive establishment. The cost was exorbitantly higher than my initial expectations. To add to my dismay, merely days after their service, my car radio ceased to function. In my attempt to address this with the shop, I spoke to Don, who hastily attributed the malfunction to a potential blown fuse. I pointedly reminded him that the radio was in perfect working condition after my battery replacement and prior to their alternator service. Don then had the audacity to mention a $130 service fee for a mere diagnostic. It's evident to me that this malfunction is a direct consequence of their recent intervention. It is wholly unacceptable to expect a customer to shoulder the financial burden for issues that are likely a result of their subpar service. I strongly urge potential patrons to reconsider before engaging with this establishment."
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April 2023 by audrey thompson
Everyone was very nice Mr. Gorham was the man I spoke to. He made sure all was done right and in a timely matter
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April 2023 by Jon N
Went in for my routine car inspection. I was attended to promptly. Staff was very helpful and professional! Will definitely be back!
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March 2023 by Antje B.
I am so glad to have found Hank Mays in Norwalk. The place is run by 2 or 3 very nice elderly men. My Toyota is 12 years old so it has a few aches and pains and requires some more maintenance. But since the dealership in Westport is run by a bunch of rude, clueless, incompetent bozos who have absolutely no idea about customer service and try to sell you things you dont need, I only go there for regular check-ups and whatever needs to be repaired I go to Hank May whose prices are significantly lower and I get too notch service. I've been going there for several years and I never had one complaint.
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October 2022 by Dakota D.
Do not go here when I took my truck here to get tire rods and steering linkages done I gave it to them with the brand new parts to install for me when I came to pick up the truck I paid and told everything was done but when I got inside to drive off I was blown away to see the brand new parts in the passenger seat and I looked underneath the truck and saw the old parts still on my truck so I went back in and ask why are the old parts still on my truck and what did I just pay for? long story short they told me to leave it and the manager Ian I think his name was said he would fix it himself when I came back to pick up my truck the manager was finishing up when he was done I don't know if he was joking but he asked me if I wanted to check his work thank God I said yes because when he led me into the shop my truck still on the lift I checked the steering linkage the main center link was missing the bolt and none of them had the safety cotter pins in them I seriously had to check the manager of this mechanic shops work and point out and show him what he forgot to do like he's a band new shop hand and watch him do it correctly very shady maintenance here let alone how dangerous that could've been on a steering linkage do you not trust these people with your vehicles they have no idea what they're doing and will likely rip you off and take your money
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March 2022 by P D.
Possible scam I came in to have a tire with a nail in it replaced + another tire with low tread. They replaced a total of 2 tires, 1 with tread issue and 1 good tire (Not the one we agreed needed replacing) They sent me home with the flat/ nail tire still on the car. Within 48 hours I was back in to get this fixed. When I proposed locating the tire that was erroneously replaced, they said that the company that takes the old tires has not come. I personally looked in the old tire pile and could only find the tire with the tread issue, the good tire was gone. An employee then came up and told me someone had taken the good tire that I was searching for. They patched the tire with nail in it and I am driving to another shop to have it replaced. There is no way for me to discern that they did not take my good tire deliberately to sell privately ($300 new/ $150 used) and attempt to force me to buy an additional, uneccessary new tire at cost (+$300)
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September 2021 by Naomi O.
I have my mother's car mine was flooded from the Ida. The service parking brake came on as did another light. I have a Honda and my mother a Buick. Not even close. I called my Honda person who gave me some insight. Then I s to rated calling Buick dealerships. All wanted 165-180 per hour for diagnosis. It is an eight year old car with 17k miles on it. I looked at posts from my Norwalk Facebook group. One place had a three week wait. And three more said again with the diagnostics. I then called Hank Mays on Westport Ave. The man who I spoke with told me that the service parking brake light goes on for a couple of reasons. They would check it out. He then told me the light on the dashboard meant the car needed an oil change. I made an appointment. I brought the car in and John was my technician. He was very personable and straight shooter. They took care of everything for less than $50. They have a comfortable waiting area that was not very busy and free WiFi. I will definitely go back.
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August 2021 by Nalfis Tobar
Great service on the CT state Inspection
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May 2021 by doha hamioui
Very nice
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May 2021 by Henry C.
I think these folks are licensed criminals. They got my daughter twice with their up-charge business model. The first time (4/3/21) she went in for a minor repair and had a $100 budget. She left with $700 bill (4 new tires and a bunch of other stuff). That was only 2 months ago. Today (5/8/21), it was an oil change. She arrived there at 7:40am for an 8am appointment and was promised that she'd be done by 8:30 so she could make it to work by 9am. Not only was she late for work, but they conned her into a tire rotation. A tire rotation!?!?! They just put 4 new tires on a month ago! If you use these folks, beware. You have now been forewarned. Visit them at your own risk.
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January 2021 by Jon Polayes
Be a customer for more than 30 years. The staff is highly professional, work done on time, as priced, and they are supportive and respectful.
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November 2020 by Nathan Yardley
Staff is always really helpful and takes the time to discuss your vehicle & needs.
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November 2020 by Jeffrey Konspore
Very helpful, carry wide selection of quality tires from various name brands.
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August 2020 by G J.
Two hour wait for an oil change, even when I had an appointment. I spoke to two separate clerks at the desk and was dismissed / treated poorly by both. They lost my business today.
