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January 2024 by Kennedy Willer
Worst store !!!! No one to help uu . No sizes dont waste time
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January 2024 by Sandra Narine
Worst customer service. Do not shop at JDSports! This was my first time in the store...I tried to exchange a pair of shoes gifted to me over christmas for a bigger size. Shoe was way to small and they refused to take it back accusing me that it was worn..when clearly it did not fit my feet nor did it look worn. Don't shop here for your sneakers!!! Rude employees!!!
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January 2024 by Ellen Hunter
They are alright. Some good deals.
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January 2024 by Meghan Smith
Awful customer service; particularly from the girl behind the counter and the manager who hid in the back! I had to go to make a return and would never go back.
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January 2024 by Ismael
Unusable employees, they don't help at all and when you ask them for help they make you a bad face, I asked for a size of shoes and they never brought them to me tired of waiting I went to another store and after half an hour I came back and it was the same I found some sneakers and I asked for them and they didn't sell them to me because as they were set aside for someone else, who has shoes at the counter if they are not going to sell them, I ended up with a bad experience, I will never come back again
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January 2024 by Emma Daignault
Asked for a specific shoe said they had it. Went to pay for it and it was the wrong shoe. They then found the correct shoe but the box was completely destroyed. Intended for a gift but I’ll be unable to wrap.
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January 2024 by Mrs Gomez
Last week I went with my husband. It was on a Friday. Nobody ask us if we need help or nothing they would just look at us and then when we say that if somebody help us they will look at each other. I just feel like it’s waste of time going to that store. They never have your size and they always want to give you the one that everybody touch.
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November 2023 by Cleidy Gonzalez
I found a pair of shoes that were clearly marked on sale so I asked if I could get it in my size. I waited roughly 30 minutes to get my shoes which I think is a ridiculous amount of time to wait while I saw others get their shoes way after I had asked. So I went to checkout and the shoe rung up regular price. I told the associate that they were marked on sale for $50 and she asked me to show her the shoe and when I went to go point at it, it was gone. She went to go ask her manager and the manager said that the sale price was put in error. Even if it was an error, that was the managers fault for not checking what they put on the floor for the customers to buy. They should have honored the price that was on the floor as that was an error on their behalf. It was so convenient that after I had saw the sale price the shoe was just gone and no longer on display. On top of that the store was so packed and they only had 2 associates on the floor. I think they just need a better team in general.
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October 2023 by Kassandra Serrano
Worst customer service . Was told from one associate that they had a shoe size then to be told by the manager they did not have the size because he wanted to get mad when asked a simple question. If i were the owner i would definitely do a sweep in associates and start replacing the manager asap hes definitely losing sales and business with his attitude and terrible customer service. Also train your staff properly they cant tell customers to purchase products before even trying them on .
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June 2023 by Keisha Johnson
The store manager Jeffrey was quite hostile asking me why I didn’t say “excuse me” as I was trying to pass by him to the kid’s section. It was really strange and he gave me a dirty look. I got so scared I left the store.
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April 2023 by Neymar jr Messi
Bad service I buyed 2 shoes a Jordan 1 Pinetrees and Air mags when I took the shoes they were dirty from the box but looked good so I buyed it but the next day it started feeling weird but in brand new condition so we tryed returning it but they say it was used when it was not
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April 2023 by Joy Posner
Worst customer service - daughter tried shoe on - one of them at home and manager refused despite attempting to buy next size up - do not buy here
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February 2023 by Liberty Belle
Such a strange experience. I asked to try on some shoes and after waiting 30-35 minutes, nothing had happened even though the store was dead, there was almost no one in there. The guy told me that a girl would go get them and he would let me know when they were brought up. I found out my shoes were brought out and put on the counter and no one let me know. When I tried to communicate that I wanted to try on the shoes I requested I was met with really dirty looks and they almost refused to give them to me. When I opened the boxes, the shoes were completely unlaced, there was no point in trying them on. Both together were probably 250 and I really liked them. If I would have had a good experience I probably would have bought them, so you lost out on a 250 sale. You should hire people with more professionalism who care about good customer service. Everyone in your store was unfriendly and acted like I was a nuisance for trying to shop for shoes, the entire reason your store exists….
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February 2023 by Dejah Whitfield
I just left out of that store I stayed in line for almost 45 mins with one person on the register and only three people in front of me, all the workers walking around not even customer servicing other customers just sitting around showed no sense of i urgency and so much lack of professionalism and that's coming from a retail manager of a store . Please stop hiring children it definitely explains why your reviews are so low
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February 2023 by D Reid
Amazing customer service and very nice store! Employees greeted me and made sure I found everything I was looking for
