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January 2024 by alex carmona
I made a purchase last week. Today is Saturday, I went to return it. girl staff at the front named Shay said "Jesus Crist" after I said "I need to make a return"Rude and judgemental.If journeys don't allow returns then make it a policy. It was my first time shopping with them and it will also be my last. People in this mall seem high strung meanwhile me and my family are just trying to survive in this world
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November 2023 by Kathleen Sullivan
Shay was amazing! She was beyond patient and so lovely - wonderful experience, thanks to Shay!
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September 2023 by Jalen Durant
Literally the most engaging experience I’ve had at Journeys! Efficient, Helpful, Friendly, and actually entertaining! They did a demo on these Creprotect cans and I’ve never been more excited to spray my shoes. 10/10 would recommend!
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September 2023 by Patrick Badia
I really enjoyed the communication the team gave me when I was looking for doc martens . I got a great price on them :)
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September 2023 by Timothy Stallworth
The staff was very helpful and the managers are very friendly!
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September 2023 by Righché Divine
Love this store & staff!
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June 2023 by Sam LeBlanc
Not open when supposed to be
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February 2022 by zana bekteshi
very rude.3employees sitting on back of the register and none of them willing to help, they looked at me like im interrupting their chitchat, and I asked question how much is the shoes and they showed me turning the shoes in the back and didnt say a word, very rudeeee , i was going to get those shoes but left immediately i couldnt take the dissrespect. Terrible sevrice
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January 2022 by V D
Decided to check this place out because of the weirdly hilarious bad reviews. The music was at a decent level and it was not on blast like another reviewer mentioned. The manager saw us looking at some shoes and asked us if we needed any size. Even though my girlfriend confused him with the sizes he was still very helpful. The store was clean and organized, and every employee was working with a customer. So I’m left to assume that the previous reviewers were just Karens. And I was not able to find the employee who did a backflip
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January 2022 by lila young
Walked into the store in a slow night. Got ZERO service. I had to ask someone if they worked there because he was just standing around on his phone when I knew what I wanted and already had a shoe in my hand. Music was moderate. The reviews have purpose it’s fair what was already written. Managers have to talk to employees about giving well customer service. Lately journeys overall has been slacking
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December 2021 by Kayla Brown
Horrible customer service. Store is run by a bunch of kids. When I walked in the music was blasting so loud I couldn’t even hear what the young girl was saying. While I was being attended the other workers proceeded to fool around. They ended up not having my size in anything which is crazy for a shoe store don’t you think?
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December 2021 by Nicole Carrick
I was planning on coming into the store to get my son shoes, there were 8-10 people on duty it looked like (green shirts) the staff was goofing around and fell into a shelf knocking merchandise over and the shelves down. Everyone laughed and thought it was hilarious. The employee who knocked the shelf down then proceeded to do a backflip in the store. I will be going elsewhere as this location had no professionalism.
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December 2020 by Jacqueline Gillett
, The sales clerk brought out the pair of shoes for me to try on , plopped them down on the floor and walked away. I expect better service in an upscale store.?
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December 2020 by Jeremy Kitchen
Mandy was warm and welcoming and helped us find a great pair of shoes.