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January 2024 by Frank Meliota
I’ve come to location in the Norwalk mall on multiple occasions and every time Cierra (sp?) has been extremely helpful, knowledgeable, and engaging. She makes the process very simple and quick!
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January 2024 by Michael Calomino
Ciearra and her team are so great to work with! Patient and kind as you navigate through the process and give great advice, asking questions and giving honest answers!
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December 2023 by Karl Brautigam
Excellent customer service and a great selection of eyewear that you'll love! I had a broken arm on my pair of Ray-Bans and Cierra (who is the store manager) was able to get me in and out in 10 minutes, complete with a smile. It's refreshing to know that I can rely on my local Lenscrafters for all my vision needs and I highly recommend them.
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December 2023 by Betty J L.
I went to pick-up my new eyeglasses on Sunday, December 3, 2023. Although the mall was filled with holiday shoppers and parking spots were hard to find, Store Manager Isaiah greeted me warmly when I entered and promptly handed my order to me. When I tried the glasses on, he asked me to look around, checked that they fit properly and ensured that I was 100% satisfied with my purchase. The glasses fit perfectly! I am a happy camper!Now my family has a new "go-to" store for all of our future eye exams and eyeglasses. Thank you for treating all customers with the finest care.I highly recommend coming here for a wide selection of frames in a beautiful clean store that has the best customer service around. Thank you Isaiah and Lenscrafters!!!
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November 2023 by BRENDA VALENZUELA
Cierra goes beyond her way to find the perfect set of glasses for you and your lifestyle. She does an amazing job at making you feel your best! I highly recommend going to Cierra as she provides quality customer service.
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September 2023 by M M
OD, Dr. Michelle Posey, was amazing and very explanatory about everything. I’ve definitely found my new eye doctor!Ciearra, the store manager, was beyond expectations - very patient, thoughtful, and thorough in helping me find the right frames and lenses for my new readers and sunglasses! Customer for life!
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September 2023 by Hannah Alves
Isiah was wonderful he helped me get my favorite pair of glasses tightened straightened out since I had one of the legs bent and replaced with the perfect size grippies for the nose on my Prada glasses.
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September 2023 by Desiree Davis1
I would give a sixth star if I could!Yesterday I went to sunglass hut to get a pair of sunglasses fixed that I had purchased from them. Their system was down and did not have the screws to fix my glasses so they suggested trying LensCrafters. I made my way to LensCrafters where I explained to a manager what had happened to my glasses. She then took them and made magic happen. She not only repaired my sunglasses but she had customized the screws to fit my glasses because they too did not carry the exact size. Huge thank you to the LensCrafters team in Norwalk! 6 Stars! I highly recommend this location.
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August 2023 by Sanford Williams, MD
Absolutely, incredible folks. I was in a pinch after hustling to visit family for a family emergency here in Ct. I forgot all of my lenses in my rush to pack. They got me in immediately and helped me get lenses to survive the trip. They were patient kind and helpful. So thankful!
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August 2023 by Tony
Issah provided excellent service for my glasses. Definitely going be my to go location. Thank you for 5 star service with my damage glasses and advice on polarized glasses
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July 2023 by kiki `owen
Had a wonderful experience with Ciearea. My gunglasses broke and she fixed them for me in two minutes. Most importantly she greeted me with a smile and very very informative and sweet. Definitely will be back to this Len crafters in Norwalk CT
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July 2023 by Susan Shultz
They were happy to tighten my glasses for me. Lovely!
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July 2023 by Madison Mayr
Great experience. I had broken ray bans and they fixed them for free!! Highly recommend.
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June 2023 by Jeanette Ruffat
Don't do it! 8 weeks waiting on prism lens and nothing. They've had me running around waiting causing insane distress and not to mention , delays on my eyesight . Horrible just horrible.! They offer services they cannot render after taking your money ! Made a complaint to BBB .
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June 2023 by Wilson T
I recently had the pleasure of receiving service from Marissa at LensCrafters, and I must say it was an absolutely fantastic experience. From start to finish, Marissa went above and beyond to ensure I received the perfect fit for my lenses.Marissa’s attention to detail was evident right from the moment I walked in. She took her time to understand my needs and preferences, asking thoughtful questions to ensure she had a clear understanding of what I was looking for. Her patience and genuine interest in finding the right fit were truly commendable.Throughout the fitting process, Marissa demonstrated remarkable expertise and skill. She carefully adjusted the frames, making sure they were both comfortable and aesthetically pleasing. She didn’t rush the process and made certain that every detail was taken care of to perfection.
