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November 2023 by Laurie Molner
they was very nice and helped us out with trying mattresses and everything else
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August 2023 by Deborah Obrien
Excellent customer service . We are just moving here from Long Island, and needed to replace a box spring and frame. Nigel was very helpful and gave us an excellent customer service experience.
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August 2023 by a b (a b)
Nigel was very organized, communicated clearly and transparently and provided an excellent buying experience.
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July 2023 by Joseph Rivieccio
Had an easy experience today with our representative, Nigel. We were able to try a few mattresses to make sure we found something we were comfortable with. From there it was a seamless process to check out and schedule delivery.
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June 2023 by Kimberly Pracilio
Gerson is an amazinnnnng sales rep!! He knows his mattresses for sure! Definitely a people person and very pleasant to work with. 10/10 recommend working with Gerson! You won’t regret it :)
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May 2023 by Nathan Bird
I’m wife and I had an excellent experience with Nigel. He was professional and extremely knowledgeable with an excellent balance of selling and listening. We purchased our bed there because of him! Thank you Nigel!!!
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May 2023 by Brenda Grant
Great experience, Nigel was professional and thorough, and he took his time with me.
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February 2023 by Lisa Fandell
Gerry G. is the BEST. I needed a new cord/remote for my Mattress Firm bed, because it got damaged in my move. He went WAY above and beyond helping me get the information necessary, from the bed itself, to enable me to contact the manufacturer for a replacement. Thank you very much for your wonderful help.
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February 2023 by John Chiappetta
My wife and I went to Mattress Firm to buy a new mattress that would help with my wife's back pain. Derek and Gadeesha helped us pick the right bed. They were both polite, knowledgeable and professional. We are very happy with our purchase and looking forward to sleeping on our new mattress. I would recommend this Mattress Firm location to anyone who is in need of a new mattress. The staff here is amazing and they also have a great selection of mattresses. Giving Mattress Firm five out of five stars for the overall great experience we had here. Thank you Derek and Gadeesha!
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January 2023 by Lisa F.
You couldn't have a better shopping experience than having Gerry G. as your sales rep. He's kind, and genuinely interested to hear what your needs are concerning a bed/mattress. He showed me my options based upon what I was looking for, instead of "up-selling". Please ask for him, you won't be disappointed! Lisa F.
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December 2022 by denise sedgwick
Dave was very informative, he did not apply pressure to purchase immediately and most importantly - he answeeed the phone!( we went to the mattress firm on Danbury road at 10:24 am and no one was there! If Dave hadn’t answered his phone at the Westport Ave store - we would have gone elsewhere!
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December 2022 by Damon Rinard
Excellent customer service! A real person answered the phone, knew what I was asking for and confirmed it was in stock. Bought it and took it home within an hour. Easy!
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November 2022 by Frank Seccurra
I recommend this place to anybody that is looking for a mattress. The sales rep. DAVID was very helpful and very knowledgeable and very respectful knows how to treat customers I give this place an A++++ would recommend to anybody I come in contact with thank you David for the experience and all the help
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November 2022 by CJ Bonifati
David was incredibly patient and helpful with us while finding our new mattress. He asked about our budget up front and worked within that number without trying to upsell us. Very happy with this experience and would recommend this location to anyone
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October 2022 by Philip Restieri
Chris was very informative and helped us find the best mattress within our budget.