-
November 2023 by Marco Blones
Everything’s was better than I planned. As soon as I got there Kyle was ready to answer all my questions and made easy to find the best match for me! I’ll definitely recommend this place 100% !
-
November 2023 by Matt Schiller
Very helpful and courteous sales person. Welcoming. Informative. Relaxed and no pressure. I will shop at Mattress Firm in Norwalk again.
-
November 2023 by Laura Esposito O'Donnell
I’ve purchased three mattresses here and had a good experience every time.
-
September 2023 by Christen Safko
Kyle was great! Friendly, super knowledgeable, and incredibly helpful. We will come back for our next!
-
August 2023 by Alex V.
I've been trying to get a refund on a canceled order for WEEKS and can't get anyone to resolve the issue. I get told that a manager will call me back, and they don't call. It's the same story over and over again, but nobody can seem to figure out how to process a return. I bought a mattress here, but after discovering it was going to take almost two weeks to arrive, I just ordered direct from the manufacturer and had it in two days.
-
July 2023 by Susan F.
Manager Kyle gave us outstanding customer service. He answered all of our questions & helped us to select the right products for us. When we needed to stop by with a question saleswoman Rae was equally as helpful and friendly.We would without reservation recommend the Wilton/Norwalk Mattress Firm store.
-
June 2023 by Kate Johnson
The young man, Kyle, who helped me was so knowledgeable about what I was looking for, paid total attention to my needs and had a very engaging personality. I recommend that store and him to anyone needing a mattress or anything related to it.
-
May 2023 by Paul
Kyle is terrific. He knows his stuff and was very helpful. Happy with my new memory foam mattress!
-
May 2023 by Rudy Eberstadt
I was not able to make my purchase (a pillow) because there a problem with the computer. The salesperson tried and tried but to no avail. I left after 30+ minutes.
-
April 2023 by Lisa Donohue-Olivieri
Found a mattress I really liked for a great price. No sales pressure at all.
-
March 2023 by Barbara Tiani
At the store, Kyle was knowledgeable and very helpful in pointing me towards options that met my criteria. Delivery was the next day and was quick and efficient. Old mattress out, new mattress in…done!
-
March 2023 by LeAnna
Just bought my first new mattress in many years from this store. So glad there is still a store where you can try them out prior to buying. Kyle was so helpful in this process, very knowledgeable, really listened to me and helped me pick out just the right one for me. He explained the entire delivery process and made sure I got it set up as I needed.
-
March 2023 by nita Lutwak
Kyle is a thoughtful, intelligent and knowledgeable sales person. He paid attention to all the significant details and couldn’t be more courteous and helpful. It was a pleasure!
-
January 2023 by Carol Truffini
Kyle is extremely knowledgeable and a delight to deal with. He was so patient with us during our visit as we had many questions and literally tried every mattress in the store! Kyle was always available to us without hovering over us. He let us try and decide. We truly enjoyed our experience and Kyle was a major part of it.
-
December 2022 by George Bakes
Excellent customer service, knowledgeable and helped me choose the perfect mattress for my specific needs.