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January 2024 by Tara Hutchinson
This is my second time going to Delmy (not sure if I spelled it correctly). I get a mani and pedi and I love it every time. She takes her time and does awesome work. She is very friendly and knowledgeable. She was recommended by my coworker.
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January 2024 by Tara Aponte
Delmy is meticulous and wonderful!
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November 2023 by Claudia Gutowski
Very reasonably priced, I called and was able to get an appointment within the same hour. Heidi removed my UV gel and gave me a regular manicure, and she was great! Nail shape and length, cuticles, and color are all great. No complaints here, and I’ll definitely be back :)
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November 2023 by Deepali Sethi
My experience here wasn't the best, the only reason I'm giving them 3 stars is for the woman named Delmy. She gave me an incredible message and took over doing my "OMG" gel pedicure. The first woman who was doing my pedicure named Casey was nice but seemed very inexperienced; she hurt me during every step she did ontop of that, I paid $100 for this pedicure and the entirety of my bottom foot wasn't even scrubed. I don't have callus so did not opt for that option. Casey also had no idea how to remove ingrown toenails and if I hadn't checked up on it she would have left my ingrowns there, additionally all she did was file the inner corners of my toes and told me that my ingrown was already cut...additionally with every step Casey did she took no care in trying to be gentle, she was rushing so much to remove the old gel polish and shaking her legs so much that she was constantly getting my skin. I was planning on getting up and leaving before Delmy came to the rescue. I came for relaxation and really didn't get that experience here. Furthermore the woman named Heidi needs to work on her customer service skills. I came in for my appointment and as I was in the process of taking my jacket off she took it from me; I didn't ask her to hang it up or even touch me for that matter. And I noticed she didn't do that to any other patrons that walked in. Additionally while Casey was still doing my pedicure, Heidi came over to yell at her/show her how to take nail polish off and she started squeezing my toes very painfully. I had never experienced that type of treatment at a nail salon. When I told her to stop because she was really hurting me; she simply dismissed me by saying "I know" and continued to squeeze my toes...then when it came time to choose a color she very rudely stood there repeatedly asking if I chose my color yet, as if they were really busy or something and she was in a rush. They had at most 2 other customers in there. When I did choose a style on my phone and showed it to her; she took my phone (!!!!) That was so incredibly weird, in the past when I have gone to other salons, they simply take a picture of my design from their own phone and don't even touch my phone. This Heidi woman was so rude and aggressive. Also the woman who did my UV GEL was very cold and unfriendly and was also very rough, she also over filed my nails and caused me lots of pain. I won't be returning.
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July 2023 by Gina Osegueda
I made an appointment with Heidi because I love how she does my nails but when I went for my appointment she told me she was going to have someone else do my nails because she needed to answer the phone. The phone barely rang. She is very unprofessional for not wanting to do my when I made an appointment in advance with her. Poor service and DO NO RECOMMEND GOING THERE!
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October 2022 by Linda McDermott
A visit to Norwalk Nails and Spa is always welcome! The staff is friendly and knowledgeable and they offer a variety of services. I receive compliments on my nails all the time. My daughter and I are there every other week and are always happy with our visit!Services: Manicure
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September 2022 by Amanda Lawrence
Norwalk Nails is the best in town! Not only is the environment friendly but they are SO accommodating. Everytime I walk in I feel at home. In addition, Heidi, the new owner has redone the entire place. Everything is extremely clean. I will never go anywhere else! Norwalk Nails is outstanding!Services: Waxing
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September 2022 by Maryann Bruno
Norwalk Nails & Spa is my go to! Heidi runs a great shop. Manicures and pedicures are the best. My favorites are Mayra and Delmi but everyone here is great. When Mom visits, she always makes an appointment here. Prices are great. Location is very convenient.Services: Gel manicures
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September 2022 by V
I am a regular costumer at Norwalk spa. I get my nails done here every three weeks. I like the location-there is easy parking.The interior is really comfortable and friendly. And the staff are kind! They do a great job on my pedicures and manicures. I’ve been a returning costumer for a while now, and I really appreciate the fact that prices have remained friendly despite the expense increase in everything these days. I know a lot of hardworking nail technicians develop cervical spondylosis and back pain because they have to stay in the same stressed position for hours everyday, so I’m very impressed and grateful that at Norwalk spa, the staff are still so nice and welcoming, despite everything that goes into this job. A special thanks to the owner, Heidy, who’s always optimistic, friendly and willing to help. She’s an artist and always gives me ideas for my nail design and color! Her designs are unique and gets me compliments every time. Heidy’s patience and skill is really admirable. I literally have no complaints.Services: Nail art
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September 2022 by Donna Bohy
Made an appointment two weeks to have a pedicure I had to call back to change it during both phone calls They could not hear me. so we had to call back three times they still had a hard time hearing me. Then for unforeseen reasons I needed to cancel fine tried to call to cancel they couldn’t hear me. When I called back the following week to make a new appointment the owner was not very pleasant at all and I told her her phones were out that’s why I couldn’t cancel and she was again not pleasant it was not accommodating whatsoever and when I have gone there in the past I’ve had to wait 30 minutes for my appointments there are other salons that are much better.Service: Pedicure
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September 2022 by Kelley Sanchez
I absolutely love this place. I have tried several nail salons and was so lucky to have found this one. The staff is amazing and the owner Heidi always ensures that you leave satisfied.Services: Waxing
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September 2022 by uconngirl322
Worst nail salon experience yet. Made an appointment for a powder gel manicure and regular pedicure. I showed up 5 min early and didn’t get my manicure finished because according to the manager/ owner “it was taking too long” to do exactly what I scheduled the appointment for (gel powder manicure regular pedicure). The manager/owner was completely rude and visibly upset when I asked my nail to file down some of the powder gel bc it was so thick and lumpy, noticeably much thicker than my actual nail bed. She then questioned the tip I left for my pedicure (which she did not do and was a 15% tip) telling me it wasn’t enough. Essentially I paid $66 plus tip for an incomplete awful manicure and beyond poor customer service. Safe to say I won’t be back. They don’t deserve the 1 star honestly.To rebuttal the owners response that was all a lie: I called at 3:30 to make this appointment for both gel powder and a pedicure, you provided me the time, I did not ask for that time. Before hanging up I confirmed 2x that you would be doing both services which you confirmed. In fact in our exchange before I left I told you, you could have given me a different time or even a different day but I paid for a service you didn’t complete and that’s poor customer service period. I have been getting gel powder for over a year and never does it look awful like this and always last 3 weeks. No need to lie to save face your customer service is less than sub par and my review was honest and accurate. For your sake I left out you throwing my change at me when my tip did not meet your standard, which btw gratuity is optional! I will not be deleting this review and I will not allow you to rewrite the narrative.I only used your salon bc my salon June nails is renovating so no loss never using your services again. Hopefully you work on you you ability to communicate with all of your customers new and old, best of luck.Services: Manicure
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November 2021 by Ronda Combs
Moved to Norwalk from ny and decided to try to find a place up here that does acrylic tips/filling. I needed a pedicure and a new full set (acrylic). Before starting my nail. I was offered sns instead of acrylic, and decided to go with it. Horrible. One week later and my nails are cracking to the point that I feel pain. Horrible quality. I wish someone could have been honest and said they don't do nail extension often. Waste of money and time. Pedicure also didn't last. I will stick to ny. Didn't notice how bad they looked until I got home. I wasn't going to write a review, until my nail crack so low today that it started bleeding a bit.
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November 2021 by Wadyle Michel
I went to do a regular pedicure it has been done in 10mns. Take a look at the picture to understand my frustration. I had to go to another place to do the pedicure again.Service: Pedicure
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October 2021 by Genesis Garcia
I went for the first time to Norwalk Nails and Spa with my mom and sister. I was attended by Heidi the business owner and she was kind and caring to my nails. She is a hard working business owner who values her employees. All the employees there are also very friendly and they all practice clean and safe practices when doing your nails. I would definitely recommend this place to anyone and will come back againServices: Pedicures