PetSmart is a leading pet supply and service retailer that offers a wide range of products and services for pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online for over 10,000 products and pick them up at local stores within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, Doggie Day Camp, and pet adoption. The store receives high praise for its helpful and friendly staff. Customers have praised employees like Kaylee for patiently answering questions and making the experience of choosing pets memorable, such as helping with a first hamster or selecting the right pet supplies. The store’s training classes, particularly those led by Joe, are highly recommended. Customers appreciate Joe’s knowledgeable, kind, and patient approach, which helps dogs build skills step-by-step and improves behavior. Many express enthusiasm for continuing training and feel confident in the progress their pets make. The store also stands out for its hassle-free return and exchange process, allowing customers to buy with confidence. Grooming services are highly appreciated, especially when staff like Olivia go above and beyond to accommodate last-minute appointments and provide excellent care. Overall, PetSmart is seen as a dedicated, customer-focused business that offers quality products, reliable services, and a welcoming environment for pets and their owners.
