Quest Diagnostics is a well-regarded medical testing facility that offers a range of services, including COVID-19 antibody testing, routine lab tests, pediatric specialty services, and more. The company has a convenient location, with the office situated on the second floor of a large building with multiple medical suites. Customers have generally had positive experiences at Quest Diagnostics. Many report a seamless and efficient visit, with short wait times and skilled phlebotomists who provide quick and painless blood draws. The self-check-in process is described as straightforward, although customers are advised to have their physical ID and insurance cards ready. While a few customers have encountered minor issues, such as a scheduled appointment not being properly recorded, the staff at Quest Diagnostics have been praised for their professionalism and ability to resolve any problems quickly. Overall, the reviews suggest that Quest Diagnostics provides a reliable and high-quality medical testing service, with a focus on customer satisfaction.
Linda was extremely helpful when there was some confusion about my doctor's order. She is great! I always have an easy time making appointments and having blood drawn at the Cross St. Quest site.
December 2025
Really great location. The phlebotomist was very patient
December 2025
The nurses are good, but they should really hire someone to work the check in window because not everything is straightforward, there are elderly folks who should be treated better than this fully automated system can manage.
