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March 2024 by Timothy Smith
The store itself presents nice and the staff are usually pretty friendly, but it's expensive and each time I go to check watches they don't seem to have much of an inventory and the dummy watches arent organized in any way to test the fit :-( I joined the membership but not finding much value yet.
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March 2024 by Chris
Excellent Service and the staff was very helpful. We visited from out of town as we live were they don’t have as wide variety of WARM WINTER outdoor gear.
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March 2024 by ben bauer
Great selection, good prices. The staff is friendly and very knowledgeable.
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January 2024 by L
I usually love coming into the store and buying Today was followed around the store watching my every move as if I was going to steal. Felt very comfortable and won’t be shopping there ever again.
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November 2023 by Bing Chen
The staff at rei are very polite. But the price tag on their products was different from the actual price, and I felt misled. I don't think I'll come here again
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August 2023 by Erin (Nire)
pretty good breadth of bike gear, but if you want something specific use the website to make sure they stock it locally, you may have to do an in-store pickup order.One bike rack outside and if your bike isn't muddy the staff seem like they might let you bring it in instead of locking it, I didn't ask.very helpful and friendly staff.No dogs allowed in the store, I'd call ahead if you need to make sure something fits yours.
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August 2023 by Laura Currie Barr
Usually enjoy this store but a rude and incredibly unhelpful manager would not allow me to let my dog come in to be sized for a $90 pet life jacket that they SELL IN THE STORE. I also wanted to buy my son Tevas and she said I would have to leave my dog in the car on a 90 degree summer day. She was so unhelpful and basically laughed at me. Happy to take my business elsewhere.
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August 2023 by Annalisa Nash Fernandez
DO NOT ORDER FROM THIS STORE FOR PICKUPI ordered because it said "next day pickup after 2pm"email confirmation was pickup 7 DAYS LATERon pickup day:- no tracking information available, so called store- store recording said open 9am (it was 10) and to call back during business hours- 800 number rep says no truck coming today, so... tomorrow?
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May 2023 by Yuna H Johnson
Terrible customer services and sales person/manager as of May 2023First, one of new sale persons brought a women's size to my son and said this is it. I didn't know. He didnt inform me. The price was twice expensive than kids sizes. (I wouldn't buy it if I knew it.)Secondly, I realized that fact at home. So i called them to solve the problem. The female mng told that I have to come to refund it and buy the kid's one. Now I have to spare my time again to go to the store unnecessarily because of the sale person who brought me a wrong item.Lastly, no apologies were from this mng.We have been member for over 10+yrs. This is ridiculous.Online purchase might have been better.
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May 2023 by Dee Klein
Thank you REÍ Norwalk sales rep. Dimitri. Such a helpful sales associate. He went over and above in my estimation finding a solution to an ill fitting canine auto seat cover. Remedied with a trip to my vehicle to assess the problem and a second trip to install a fix. So grateful thanks again Dimitri.
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April 2023 by King K.
I've been to the store only about four times so far I did become a club member. I think the store is a nine out of 10 as for cleanliness and organization. I do see groups of employees talking to each other instead of helping customers such as myself as I had to look around, and actually ask other people for help.
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April 2023 by Ken Thompson
Really impressive people working at this location.I found myself in the unfortunate position of arriving at the store 3 minutes before closing, needing rain gear for rowing at 6am the next morning.A quick, thoughtful and informed woman named Kim not only helped me locate precisely everything I needed in minutes, but even tried gloves on with me to find the pair with the most mobility.I’ve always loved REI and now I’m thankful for the folks at the Norwalk store.
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March 2023 by Shai Medioni
Specious beautiful store.As in all of REI locations, staff is helpful and knowledgeable. It's simply a great place to shop even though not a cheap one.
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February 2023 by John P
Really nice store. Bought a bike and it was assembled there.All of the staff I interacted with were extremely nice, particularly Stephen who assembled my bike and answered my questions.Great customer service that does indeed create some loyalty!
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December 2022 by Bill Thomas
Great bike shop! I recently took my hybrid bicycle in for a flat repair since the bike shop I typically took it to was closed that day. However, while fixing the flat, they noticed things wrong with the bicycle that my previous shop never were able to diagnose, despite recently having been in for a tune-up. There were issues with the chain/drivetrain which they said would soon cause it to slip, which makes sense since it recently began doing so. They also discovered an issue with the tire itself and that my brakes were long overdue for a replacement. When the tech asked when I last had a tune-up, he was shocked when I told him it was a couple months prior. I promptly scheduled a new tune-up with them and am well-pleased. They’ve earned a new customer.